I stayed at the Roker overnight recently. I arrived after a much delayed journey at about 10.15 in the evening. The welcome could not have been better and by about 10.30 I was tucked up in my room with some much needed sandwiches and a glass of wine. Breakfast, the next morning, was excellent, served in a lovely room with...
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Dear Reviewer,
Thank you for such a positive review. My team and I are delighted that you enjoyed your stay and that my staff welcomed you in such a warm and friendly manner. I will certainly pass your comments to all involved and we look forward to seeing you again very soon.
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I stay here when working in Sunderland. My experience is that I can have a very pleasurable stay, if I am very clear what I want in advance. I've now stayed four times.
The first time I stayed I was given a back room looking out onto noisy ventilation shafts, and the wifi did not work. After some discussion (the...
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Dear Reviewer,
Thank you for such a nice review. My team and I are delighted that you choose to stay with us and we are responsive to your requests. I have highlighted the maintenance issues with the maintenance team and addressed this for the benfit of future guests. Once again thank you for your review and we look forward to...
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Stayed here as part of a group stay in late April for one night. Our party had the thai restaurant booked for a party and hot buffet. The food for the buffet was nice with plenty of choice.
The hotel rooms were nice enough and clean and bed was comfortable. Would have liked more towels, as there was only one...
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Dear Reviewer,
Thank you for taking the time to review your recent stay with us. I am sorry to read that we did not achieve our normally high level of service that we pride ourselves upon. I have addressed the issues with noise with all departmental managers and have also spoken to the Head Chef to ensure that the problem...
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This is a very clean friendly hotel with staff that will do anything for you. Great breakfast and the view from our second room no 126 was excellent (avoid room 130 - too hot for some unexplained reason). The locals (my first visit here) are very friendly and what a lovely beach with walks along a well maintained promenade, beach...
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Dear Reviewer,
Thank you for your review. I am delighted that you enjoyed your three day break with us and found our staff to be welcoming and friendly. I note your comments about our Italian Restaurant and assure all necessary steps have been taken to rectify the concerns you shared with us. We pride ourselves on the calibre of International...
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Stayed in the Roker for two nights in April. First was sleepless - even though outside there were 5 degrees tops, my room felt like Bangkok in April with the heating off and window open (this didn't help much as it faced a tiny courtyard and so there was absolutely no air flow). No idea why it was that way...
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Dear Reviewer,
Thank you for your review. I am sorry to read that you did not enjoy your stay with us. Our standard double rooms do not offer seaviews and I apologise for the excessive heat that you encountered on the first evening. We pride ourselves on the level of quality, value and cleanliness that we offer and I am...
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Once again back at the roker for a bottle of wine after hard days work, lovely view of the sea and really friendly bar staff make it our favourite haunt!!
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Dear Reviewer,
Thank you for taking the time to write another review of our hotel. I am delighted that you have chosen to use our hotel and find our staff so friendly and our product amazing value. We look forward to seeing you again very soon and ensuring you have continued great experiences within our hotel.
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Rooms are really good hotel staff very friendly and helpful, right across from the beach, all in all a good stay.
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Dear Reviewer,
Thank you for such a nice review. I am pleased that you have found our rooms and staff to be excellent and you enjoy the situation of our hotel. We look forward to seeing you again very soon.
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I am a regular with the Roker for business purposes. The staff (especially Ian) at reception were lovely. I asked for a room with a sea view because of my lengthy stay and this was done efficiently. The food in the bar, Italian and Thai restaurant were lovely. I am afraid to say that the Thai restaurant staff were not...
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Dear Reviewer
Thank you for your review. I am pleased that you enjoy staying with us and find our staff to be efficient and friendly. I have noted your comments about our service in our Thai Restaurant and I am pleased to report that we have just installed a new restaurant manager who I am sure will ensure the service...
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Room was at the end of the hotel, and so small that you almost got into bed as you opened the door. Not enough room to swing a cat. Room above seemed like they were moving furniture around at midnight. Breakfast was not good, bacon very thin and greasy, hash brown cremated.
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Dear Reviewer,
Thank you for your review, I was sorry to read that you had not enjoyed your stay with us. Due to the age of our hotel some rooms are smaller than others. Should you choose to stay with us again then please do not hesitate to contact me directly and I will endeavour to allocate you a larger...
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Great rooms very clean staff so friendly !! Food amazing reasonable price booking again woo!
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Dear Reviewer,
Thank you for such a positive review. I am pleased you find our rooms to be very clean and our staff so friendly. I am also delighted that you find our food to be amazing and reasonable priced. We look forward to you booking again soon.
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