We got off to a bad start when we couldn't in to the hotel through the rear entrance from car park. Tried to contact reception by using Disabled access button but no response. Finally obtained entry by manually pushing large rotating door. Discovered from receptionist that when door doesn't work, neither does the disabled button so no way of alerting... More

Set in beautiful grounds, the hotel is imposing and expectations are high. Unfortunately, the room that I reserved at about £120 excl breakfast was in an unattracitve 1970s wing. It resembled a Travel Lodge. The bath was chipped and the loo roll holder broken. I wanted to listen to some music and the only devices were the TV which seemed... More

From the moment you arrive until you finally have to say goodbye you will be amazed with the servcie and staffs friendly manner, the room was beautiful, clean, well apppointed and warm, the food is beyond belief, just heaven to set your tatse buds alive. Our stay was far to short but there is no doubt when the next treat... More

From the outside the hotel is impressive but inside it looks tired and dull. Free internet access is only available for 1 hour in the bar area, after which you have to pay for it by the minute!!. The staff could easily be more helpful but aren't. This hotel is expensive to stay in and is not value for money.... More

Stayed one night with my partner. Our room was not in the main part of the hotel but in the extension part to the right. The room was adequate, nothing special. We booked to have dinner in the restaurant. This was definitely the highlight of our stay. The restaurant is nicely decorated, reminded me a bit of Malmaison/Hotel du Vin... More

Bad management, staff communication & customer relations. We asked for an early check in but weren't accommodated. On arrival we were told the room would be ready an hour later which would have been fine, but the room still wasn't ready for over another hour leaving us having to rush. Then it was the wrong room, a very small double... More

Treated a friend to weekend pamper, excited about the use if the spa. Sadly told on arrival that massages are normally booked up weeks ahead and the masseuse can only work 3 hours a day! 'Bubble' pool was an extension of the pool thus same temp, but disappointing Serve breakfast till 11 on Sundays, sounded great, however I overheard the... More

I am shocked to read the recent reviews. I have just had a two night stay and was apprehensive given the recent trip adviser reviews. However from start my experience was much better than expected. The atmosphere was buzzy and busy every night. Room on 4th floor was small but clean and not the expected twin room. When we rang... More

-so impressed by value of 5pm deal, mum & I booked 2 nights - amber at reception was very helpful when we explained we had to cancel dinner on first night due to travel problems -most notable was the service & friendliness of staff in spa (sheena, Clare?) & restaurant (Hannah) -We had beautiful front-facing room with stunning views from... More