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All 1 Henley Brook hotels »

Swan Valley Oasis Resort

10250 West Swan Road, Henley Brook, Western Australia 6055, Australia
Hotel amenities
Swan Valley Oasis Resort
Ranked #1 of 1 hotels in Henley Brook
2.5 of 5 stars 25 Reviews
16 April 2012 -
Fergie84Fremantle
25 March 2012 -
Bronilee
 
 
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25 reviews from our community

    Trip type
Traveller rating
    4
    3
    3
    5
    10
Date Rating
Fremantle
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed 16 April 2012

I just needed a night's accommodation and found myself here. Accommodation is so hard to find in Perth at the moment. I couldn't fault the friendliness of the staff and the service. Nothing was too much trouble. I had a good night's sleep in a comfortable bed in a clean room. I didn't have time to enjoy all the amenities... More

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Perth, Western Australia, Australia
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 25 March 2012
1
person found this review helpful

We decided to stay at the oasis for our anniversary, we were shocked with the room, we paid $225 for the night, the room was filthy, coffee stains on the bedside tables, the doona on the bed had stains all over it, there was dust on the tables and on the tv, aircon was dusty also...bathroom was dirty, had to... More

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meanpeople, Owner at Swan Valley Oasis Resort, responded to this review
25 May 2012

This is our second attempt in disputing this review. Our first was not posted because we are not permitted to negate a reviewers experience. In a nutshell. It did not happen this way. We did not hear any complaints until after we called in the police. More

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2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 13 March 2012
1
person found this review helpful

When we arrived we paid for the room on a credit card, we were then shown our room. The wrong one my husband had ordered a spa suite with the romantic package.Luckily we had confirmation with us.The two ladies behind the reception then started bickering about cost as they had not charged us enough for a spa suite with romantic... More

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meanpeople, Owner at Swan Valley Oasis Resort, responded to this review
16 April 2012

The person taking the booking charged for the suite for two nights. The customer had enquired about the Romantic Package with an upgrade to a suite, but decided against it, and just paid for the suite. After arrival, when this was reiterated, the customer decided they did want the romantic package in the suite. The additional cost was upgrading the... More

Zurich, Switzerland
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 12 February 2012
1
person found this review helpful

A It is a very exciting and entertaining accommodation and or resort. It has a mash brewery , an excellent garden wedding venue and eco green friendly environment. i will return to this resort . Reception staff and staff in general were very warm and welcoming, friendly and very accommodating and helpful. I could order any food I liked ranging... More

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Bocas del toro
Senior Contributor
39 reviews 39 reviews
Reviews in 13 cities Reviews in 13 cities
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed 2 January 2012
1
person found this review helpful

I made a phone booking for this hotel but when we turned up they didn't have a record of our booking and had no rooms available for us. The lady at the desk was EXTREMELY unhelpful, especially considering we had booked for a wedding which was just about to start, and had a small baby with us and no other... More

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meanpeople, Owner at Swan Valley Oasis Resort, responded to this review
8 January 2012

It is always a concern to have a disgruntled customer at the front desk. However, this lady did not have a reservation and when she tried to search her emails on her smart phone could not find anything. Our hotel policy is to ask for 1 nights accommodation to be paid on booking to secure the reservation, and a confirmation... More

Mandurah
Senior Contributor
21 reviews 21 reviews
Reviews in 13 cities Reviews in 13 cities
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed 24 November 2011

We stayed for one night in a standard 'Spa Room', booked direct at $195.00 per night. There is not much choice when it comes to accommodation in the Swan Valley and compared to the only other ‘resort’ up the road was quite reasonably priced. However, over priced for the standard of room we got. The room was quite small, overlooked... More

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meanpeople, Owner at Swan Valley Oasis Resort, responded to this review
30 December 2011

Thank you for the comments re decor and cleanliness. We always aspire to meet customer expectations and listen to your feedback. Our decor is new and we are disappointed you find it old fashioned but respect your opinion. Our cleaning staff are always advised when we receive negative feedback so they can improve their performance. It hurts them to know... More

Toodyay
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 6 November 2011
1
person found this review helpful

This place is awful. We booked two rooms for the KD Lang concert. When we got back to our rooms post concert, our room smelled strongly of sewage and we had to call someone who proceeded to pour scented cleaner down the trap in the floor of the bathroom. The place was fully booked with no other rooms available. It... More

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meanpeople, Owner at Swan Valley Oasis Resort, responded to this review
30 December 2011

We are disappointed to see this review because we gave a full refund to this customer with our apologies. There were two issues going on for this guest. The concert was washed out by rain, so they were already disappointed and angry. Then the bio max performed a bodily function and released some odour into the room. Heavy rain can... More

Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 18 October 2011
1
person found this review helpful

Very poor. Reception was closed all the time. Pool area over grown and pool not cleaned. Run on a cheap budget. For example the intercom system covered in cob webs and ants. Had a great meal at Mash on same site and restaurant looked nice. More

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meanpeople, Owner at Swan Valley Oasis Resort, responded to this review
30 December 2011

We can't really understand the complaints in this review. Reception is always open 8 am to 5 pm. If the receptionist is called away the door will be locked but there is a clear sign on the door to lift the handset to be connected to a staff member, who will come to reception to sort out any enquiries. The... More

Tokyo, Japan
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 26 June 2011
2
people found this review helpful

In the aftermath of the volcano is the flights of QANTAS Sydney has been cancelled. Said its first QANTAS an unfriendly young women from Swan Valley go by bus. I thought it's mistake yourself take a bus to go to the Swan Valley. I think perhaps because Japanese disrespected. Went again different female receptionist. She gave me a two way... More

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Perth, Australia
Senior Reviewer
9 reviews 9 reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 18 May 2011
2
people found this review helpful

I booked into the Oasis as I was doing the Degustation dinner at Dear Friends Restaurant nearby and didn't want to drink drive. The lady who booked me in didn't know where Dear Friends was (its a significant landmark you should know!). I asked for a nice room as it was for my Bday and we ended up on the... More

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Additional Information about Swan Valley Oasis Resort

10250 West Swan Road, Henley Brook, Western Australia 6055, Australia
Price range (per night):* RM9 - 35

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