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Azul Sensatori Hotel, by Karisma

5.0 of 5
Carretera Cancun-Puerto Morelos km 27.5 | Manz 37, Super Manz 12, Bahia Petempich, Puerto Morelos 77580, Mexico
Hotel amenities
Azul Sensatori Hotel, by Karisma
Ranked #6 of 23 hotels in Puerto Morelos
4.0 of 5 stars 1545 Reviews
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1,545 reviews from our community

What travellers say about this hotel
  • Le chique(129)
  • Room service(123)
  • Very good(103)
  • Premium section(55)
  • Beach bbq(48)
  • Mexican restaurant(48)
  • Great time(48)
  • Kid Club(47)
  • Adult pool(31)
  • Mojito lounge(24)
Traveller rating
    740
    415
    225
    97
    68
Only show reviews for Family (538) | Couples (797) | Business (10)
Date Rating
Oakville, Canada
1 review
4 of 5 stars Reviewed 24 May 2012 NEW
1
person found this review helpful

My Wife and I really enjoyed our 7 day stay during the Winter - we loved the great attention to food quality and the swim up jacuzzi suite (which was a lot of fun and worth the upgrade). Between the Italian restaurant, the Tapas style eatery and the fine dining spot - we felt there were tons of options to... More

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Plymouth, United Kingdom
1 review
4 of 5 stars Reviewed 23 May 2012 NEW
1
person found this review helpful

We spent 14 nights in the premium section with a swim up room and really enjoyed our stay, the hotel is immaculate you can always see someone working improving every aspect of the hotel. The food is of a good standard especially the lunch time burgers at zavaz, Le Chique is an experience don't not go later than 7pm or... More

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1 review
1 of 5 stars Reviewed 23 May 2012 NEW

Terrible food. The room service is a joke - tiny terrible portions. I like good food and drinks - this place has none. The look is amazing - great room and pools. However, the only reason I go to all inclusives is for the food and drinks. They don't even have nachos or guacamole. Total let down. More

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Clarksville
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 23 May 2012 NEW
1
person found this review helpful

I have to start out by saying that we loved this resort! My husband and I can be very picky travelers and I was not really sure what to expect with this resort but we were very pleasantly surprised. The food was beyond great!!!! The Italian restaurant was so good that we ended up dining there 3 nights. My kiddos... More

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1 review
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 22 May 2012 NEW
7
people found this review helpful

First and foremost I would like to say this is an overall fantastic vacation destination. We just spent a week at Azul Sensatori with a large group of people. The pools, rooms, food, service, and overall experience was excellent However, I am appalled at the racism towards Americans at this resort and on Trip Advisor. Some guests must have mistaken... More

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Sheffield, United Kingdom
Senior Reviewer
6 reviews 6 reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 22 May 2012 NEW

Do not read bad reviews, this hotel is Amazing and no other hotel quite compares to it. We stayed for 7 nights and my only regret was that we did not have longer, the service was excellent, all the staff were very friendly but didn't seem to be after any tips. My son went to the kids club even though... More

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Swansea, United Kingdom
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 21 May 2012 NEW
2
people found this review helpful

We enjoyed our holiday in Sensatori Mexico, May 2012. Stayed for 14 nights, weather was amazing, the food was excellent and the staff were first class in particular the bar staff at the Mojito Bar and found Rebeca most friendly and obliging. Our daughter went to the Sensatori Mexico three years ago and it would appear from her observation that... More

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KarismaHotelsResorts, Guest Relations Manager at Azul Sensatori Hotel, by Karisma, responded to this review
22 May 2012

Dear Valued Guest, On behalf of Azul Sensatori Hotel, we’d like to thank you for sharing your feedback with us. We are pleased to hear that you enjoyed your stay and that your experiences with our cuisine and staff were in line with our reputation for excellent service. We are very sorry to hear that you experienced some inconsistencies with... More

2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 21 May 2012 NEW
2
people found this review helpful

My wife and I stayed for 7 nights at the Azul, and we could not fault a thing. On arrival we were greeted with a great champagne cocktail and hot towel and great service. Our room was lovely, the only issue being we were given a twin so had two double beds. The sea view is a must, at night... More

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KarismaHotelsResorts, Guest Relations Manager at Azul Sensatori Hotel, by Karisma, responded to this review
22 May 2012

Dear Valued Guest, Thank you so much for taking the time to write your lovely review. We are so pleased to read that you and your wife had an amazing honeymoon. I'd like you to know that we value all feedback, as we are always looking for ways to improve the Gourmet Inclusive experience for our guests. We’re so happy... More

Indianapolis, Indiana, United States
Senior Reviewer
7 reviews 7 reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 20 May 2012 NEW

Back in February of 2011, my fiance and I got married at this resort. We had 20+ of our closest family and friends join us. Obviously, I was nervous about finding a resort that could suit the tastes of that many different guests (including children), but this one hit it right on the ball. I am so glad we went... More

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KarismaHotelsResorts, Guest Relations Manager at Azul Sensatori Hotel, by Karisma, responded to this review
22 May 2012

Dear Valued Guest, Thank you for taking the time to share your lovely wedding review with us. Our team is very proud to have been part of such a special occasion in your lives. It was truly an honor to serve you on your special day. We're happy to read that everyone in your wedding group were able to enjoy... More

Coatbridge, United Kingdom
Contributor
14 reviews 14 reviews
Reviews in 7 cities Reviews in 7 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 20 May 2012 NEW
3
people found this review helpful

Stayed last year in family section but wanted to see if it was worth upgrade to Premium. Short answer is yes. Great hotel with superb staff but does need to fix some areas. Premium: on arrival you are taken directly to concierge to sign in. You are given sparkling wine or soft drink of your choice and a very welcome... More

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Additional Information about Azul Sensatori Hotel, by Karisma

  • Azul Sensatori By Karisma Hotel
Address: Carretera Cancun-Puerto Morelos km 27.5 | Manz 37, Super Manz 12, Bahia Petempich, Puerto Morelos 77580, Mexico
Price range (per night):* RM1,140 - 1,906

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Azul Sensatori Hotel, by Karisma
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