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Novotel Auckland Ellerslie

4.5 of 5
72-112 Greenlane East, Greenlane 1543, New Zealand
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Novotel Auckland Ellerslie
Ranked #1 of 7 hotels in Greenlane
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447 reviews from our community

Traveller rating
    161
    220
    52
    9
    5
See reviews for
Families
99
 
Couples
166
 
Solo
52
 
Business
133
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Palmerston North, New Zealand
1 review
4 of 5 stars Reviewed 21 May 2013 NEW

I always stay here for both business and pleasure. Staff are always very professional and offer very good service. However, two things I'd like to bring to your attention. The habit of allowing smokers to smoke at the entrance to the hotel is not a good look, and sitting on the seat means all you can smell is stale smoke... More

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Review collected in partnership with Accorhotels.com

Palmerston North
1 review
5 of 5 stars Reviewed 20 May 2013 NEW

I found the rooms clean and all staff very helpful. The location for my purposes was great and I also found the bar and eating facilities to be first class. I can highly recommend this Hotel to my work colleagues and look forward to using this facility in the future.

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Review collected in partnership with Accorhotels.com

Colin M, Manager at Novotel Auckland Ellerslie, responded to this review
23 May 2013

Thank you very much for your feedback. We appreciate your effort to recommend our hotel to others. Thank you ! We will look forward to welcoming you back. More

A TripAdvisor Member
4 of 5 stars Reviewed 19 May 2013 NEW

This hotel is well positioned close to the train station and the entrance to the freeway for the city. The rooms are very big and comfortable and the buffet is great value - especially when you use your Advantage plus card. The only downside I found was the parking situation. Because there is no way of knowing who the guests... More

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Review collected in partnership with Accorhotels.com

Colin M, Manager at Novotel Auckland Ellerslie, responded to this review
23 May 2013

Thank you very much for your idea and comments. We will look forward to welcoming you back. More

Rotorua, New Zealand
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 17 May 2013

Have stayed here many times over the past 8 years and can recommend the hotel. Staff are friendly and welcoming. Meal prices have crept up over the years and as we like a small b'fast would welcome back the cheaper option, Tea/coffee, breads, rolls butter and spreads at around $10-$12 would be ideal. Mercure do this and we have just... More

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Review collected in partnership with Accorhotels.com

Colin M, Manager at Novotel Auckland Ellerslie, responded to this review
23 May 2013

Thank you for your feedback. We have now introduced an Express Breakfast option for just $14.50, and our Continental Buffet Breakfast price has moved down to $22.00. These changes have been made in response to feedback such as yours; so thank you very much. Thank you for your thoughts on the tea provided in the room. We will monitor this.... More

Warkworth, New Zealand
1 review
4 of 5 stars Reviewed 15 May 2013

The cleanliness of the bathroom needs attention with black mould evident in the corners of the tiles and some grout joints. The Friday evening Buffet in the Acacia Restaurant was top notch and my steak on Saturday cooked to perfection. The staff were very helpful particularly the young woman on the desk in the restaurant.

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Review collected in partnership with Accorhotels.com

Colin M, Manager at Novotel Auckland Ellerslie, responded to this review
23 May 2013

Thank you for your comments. Thank you for highlighting the grouting issue in the room you stayed in. We will certainly address that point. We were pleased to read of your experience in Acacia Restaurant. Thank you. More

Sydney, Australia
Senior Contributor
46 reviews 46 reviews
35 hotel reviews
Reviews in 36 cities Reviews in 36 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 15 May 2013

Elleslie is located very near the Motorway, and so only minutes to anywhere in Auckland. We had a lovely room with views over the Race Course. Very quiet, and a comfy king sized bed. We couldn't ask for a nicer room. We met friends in the bar downstairs. Very pleasant. Complimentary crackers too ! Well done Novotel. By the way,... More

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Colin M, Manager at Novotel Auckland Ellerslie, responded to this review
23 May 2013

Thank you for your feedback. Yes, the outlook from the Garden View rooms is very pleasant and calming. We are pleased you enjoyed your stay. More

Tauranga, New Zealand
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 13 May 2013

Having never stayed at a Novotel before we were pleasantly surprised. Staff were very efficient, room was really nice, bed very comfy and food was of a nice standard. Wine was very expensive but of course we didn't HAVE to buy it.

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Review collected in partnership with Accorhotels.com

Colin M, Manager at Novotel Auckland Ellerslie, responded to this review
23 May 2013

Thank you for your comments. We appreciate your effort to share your thoughts. More

Wanaka
Contributor
13 reviews 13 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 13 May 2013

Every aspect of this hotel's service and facilities was outstanding . The one thing that really set this hotel apart from every other one we have stayed in was the staff. The front of house staff as well as reception and concierge went to great lengths to ensure our stay was perfect. Everyone was very helpful professional and friendly and... More

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Review collected in partnership with Accorhotels.com

Colin M, Manager at Novotel Auckland Ellerslie, responded to this review
23 May 2013

Wow ! Thank you sincerely for your comments. We are very proud of our team and extremely pleased to read of your experience in our hotel. Thank you. More

Wellington
Top Contributor
53 reviews 53 reviews
29 hotel reviews
Reviews in 24 cities Reviews in 24 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 13 May 2013

Anyway the bedroom was good, excellent air con which you don't always find and comfortable mattress. The staff are very friendly and attentive but the restaurant was a bit faulty towers - no bread rolls, wine had sold out, ordered rocket side salad that never came and when I asked for one got mixed green salad. Staff nice but not... More

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Colin M, Manager at Novotel Auckland Ellerslie, responded to this review
23 May 2013

Thank you very much for your comments. We clearly missed the mark given the service you experienced in our restaurant. We are sincerely sorry and have taken your comment on board. It's certainly not acceptable to us to have items missing from the menu and to provide anything less than excellent service. Thank you for sharing your thoughts. More

Cape Town Central, South Africa
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 12 May 2013

I stayed here for a short business trip and I wish it had been longer. Perfect location just outside the hustle and bustle of the centre close to all amenities. All of the staff were excellent; from the reception staff to the restaurant staff. All wanted to make my stay as comfortable as possible. The food in the bar and... More

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Review collected in partnership with Accorhotels.com

Colin M, Manager at Novotel Auckland Ellerslie, responded to this review
23 May 2013

Thank you very much for your very positive and detailed comments. We were delighted to receive a 5 out of 5 rating from you. We will look forward to welcoming you back on your next business trip. Thank you. More

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Additional Information about Novotel Auckland Ellerslie

Also Known As:
Novotel Auckland Ellerslie Hotel
Novotel Auckland Ellerslie Hotel Greenlane
Accor Auckland Ellerslie
Novotel Auckland
Auckland Novotel
Address: 72-112 Greenlane East, Greenlane 1543, New Zealand
Phone Number:
Region: New Zealand > North Island > Auckland Region > Greenlane
Amenities:
Bar/Lounge Business Centre Fitness Centre Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #1 of 7 hotels in Greenlane
Price range (per night): RM320 - 550
Hotel Class:4.5 star (4.5*)
Official Description (provided by the hotel):
Novotel Auckland Ellerslie is a premium 4.5 star hotel and conference venue in Auckland. Ideal for business trips, the hotel is conveniently located adjacent to the Ellerslie Events Centre, with easy motorway access, just 25 minutes from Auckland airport. ... more   less 
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