We recently attended a wedding in Newport, We had booked between all the family members approx. 8 rooms for two nights, and two of the couples arriving were placed in room 201 which had a distinct smell of urine, and both couples had asked to be moved to another room, I might add the first couple arrived on the Friday...
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Thank you for reviewing your recent stay at our hotel.
At Premier Inn we always strive to provide customers with a comfortable stay, and I apologise that on this occasion your stay was less than relaxing. Your experience was far below our usual high standards, but please be assured your comments have been noted and will be followed up with...
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