I have stayed at this hotel many times and have absolutely no complaints. Now I do stay here for business, not vacation. This is not a vacation resort, it is perfect for business, have an early or very late flight, or if you are heading south or east in T&T (Port of Spain to the west is a 30-min drive)....
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I recently stayed at this hotel and was surprised by many of the members of the staff. Except for the person who booked my room(an Indian youngman) who went beyond his call of duty to drop me off at the Mall to meet a business associate.
I wast returning to my room, when I heard two people talking,(House cleaning staff)...
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The hotel is OK, rooms are clean and the one we had had a great view of the surrounding mountains. The pool area is not very pleasant, I would not spend a lot of time there. The service is impeccable! There is also a free shuttlebus to the nearest restaurant and the huge mall nearby. The hotel is nowhere near...
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Front desk staff needs PR help..Debroah was the only nice one there. Breakfast was nice. I however was concerned about security..The guard booth did not asked for any ID..we just drove right in. Also staff would hang around and look at Television among guests. I have seen anything like that. I hope this hotel stays around because it is a...
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We arrived around 9pm at the airport and hotel reception & reservations numbers didn't answer my cell phone calls. I then asked the tourist info desk who was happy to call the hotel to send the shuttle. We had to wait around 40 minutes (and 3 calls) before the holiday inn van finally showed up. The hotel is about 5km/3miles...
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Dear PHAVR,
Thank you for staying with us. I am deeply sorry you had to wait for so long to get the shuttle. I also apologize for the services you received by the driver. This is unacceptable and not the usual conduct of our staff. We’d like to obtain some additional detail regarding your experience so we have sent you...
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Well after paying in advance and being assured a room upon arrival, my husband and i were meet with a very very very UNPROFESSIONAL, UNTRAINED Front Desk Recptionist by the name of Carlene or Karlene, 1st we arrived at 1:30 pm ( check in is at 2pm) went up to the front dest, then to have her inform us in...
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Dear ChinNoel,
Thank you for staying with us and leaving a review. I am glad to see that you left some feed back on what you liked as well as what feel below your expectations. I'm deeply sorry for any inconveniences you have experienced with the front desk clerk. Your comments will be passed to management. We take all comments...
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What a wretched hotel. Not the worst place I've stayed at - that probably goes to the Dublin Airport Travelodge for those curious - but not a fun time. I've stayed at a few Holiday Inn Expresses in developing countries. Some were not bad (the one in Krakow was very pleasant) but this felt like a dentist's office. Very unfriendly...
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Randolph314,
Thank you for your review regarding your recent stay. It is regrettable you were not satisfied with the service you received. I would like to address this with you further. I have sent you a private message to obtain more information about your stay. I look forward to hearing from you and being of further assistance.
Ben J
IHG...
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What an experience to come to an island paridise for the greatest show on earth TnT carnival all to end up in the middle of nowhere with absolutley nothing what a real hotel should offer especially at a price of £1000 for 7 nights. To start off our trip in TnT we arrived at the airport only to be left...
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Dear Worldspotter,
Thank you for taking the time to write your review. I do apologize for any inconvenience that you have experienced with the hotel staff. I will follow up with the staff to ensure that similar incidents won't happen again.
I was disappointed to read that you had a poor service experience when you used the shuttle, we will...
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I stayed overnight at this Hotel in Feb 2012. When I tried to book over the phone I was told they were fully booked, two minutes later I made a reservation online through their website without a problem. It was very suspicious but I never bothered to ask what that was about. The hotel and room were clean, comfortable and...
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mollycoddled_diva,
Thank you for taking time out of your busy day to leave us a candid review. We’re sorry that you received service that was less-than-satisfactory. It is IHG's goal to consistently provide superior service and accommodations and your comments are very important to us. The feedback we receive from our valued guests, like you, enables us to target problem...
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We stayed for one night between flights, and only learned on arrival by taxi that the hotel operates a courtesy van, something their home page fails to inform about. The van took us to a nearby shopping mall with a food court, but also a Bootleggers restaurant that served a very decent steak meal.
We have used a number of...
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