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All 45 Coffs Harbour hotels »

Novotel Coffs Harbour Pacific Bay Resort

4.0 of 5
Corner Pacific Highway and Bay Drive, Coffs Harbour, New South Wales 2450, Australia
Hotel amenities
Novotel Coffs Harbour Pacific Bay Resort
Ranked #12 of 45 hotels in Coffs Harbour
3.5 of 5 stars 344 Reviews
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344 reviews from our community

What travellers say about this hotel
  • Golf course(24)
  • Very good(17)
  • Room service(14)
  • Accor Advantage(7)
  • Happy Hour(6)
  • Advantage Plus(5)
  • Flat screen TV(4)
  • Car park(4)
  • Accor members(3)
  • Air Con(3)
Traveller rating
    72
    119
    92
    37
    24
Only show reviews for Family (90) | Couples (169) | Business (39)
Date Rating
Canberra, Australia
1 review
5 of 5 stars Reviewed 25 May 2012 NEW

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Alstonville, New South Wales, Australia
1 review
4 of 5 stars Reviewed 25 May 2012 NEW

we stayed in an apartment for 1 week was great, friendly staff.loved the spa was in it every night. the gym needs a bit of updating but other than that it was excellent. More

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NSW
Senior Reviewer
10 reviews 10 reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 19 May 2012

On arrival it was noted that the whole place is spotless and the golf course was extreemly well maintained, the staff are very pleasant,the pools are clean and only a 2 min walk to the beach for an enjoyable walk More

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2 reviews
3 of 5 stars Reviewed 19 May 2012

I must say in general the customer service was spot on. There was one blemish however, when a $50 fee was charged to our credit card we were not told why. I asked if it was a holding fee or safety deposit and staff ignored my query as if I had never asked the question and dismissed us to return... More

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Dene Zahner, General Manager at Novotel Coffs Harbour Pacific Bay Resort, responded to this review
25 May 2012

We thank you for recent feedback regarding your recent stay with us, we are constantly looking at ways to refine and improve our delivery of service and the quality of our product and your feedback will certainly assist in this. Please let me appologise that the staff did not explain that the $50 pre authorization is taken to allow you... More

Ballina, Australia
Senior Reviewer
9 reviews 9 reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 13 May 2012
1
person found this review helpful

Restaurant and bar great....food amazing....facilities great....rooms need some attention due to looking a bit rundown....shower definately needed better cleaning as it had mould in the tiles...overall good, but not great....bit quite if you want a family exciting getaway...better for adults.. More

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Newcastle, Australia
Senior Contributor
24 reviews 24 reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 12 May 2012

This "resort" is average. The staff are very friendly and helpful but the rooms are dated and showing their age. The section I stayed in "Tower 2" was clearly built before air conditioning was a standard feature in hotels. There was a massive a/c compressor sitting on the balcony next to the table and chairs and the internal a/c unit... More

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Dene Zahner, General Manager at Novotel Coffs Harbour Pacific Bay Resort, responded to this review
16 May 2012

We thank you for your recent feedback regarding your recent stay with us at Novotel Coffs Harbour Pacific Bay Resort, we are constantly looking at ways to refine and improve our delivery of service and the quality of our product and your feedback will certainly assist in this. As mentioned in pervious responses we are currently working on a schedule... More

Brisbane, Australia
1 review
3 of 5 stars Reviewed 10 May 2012

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Dene Zahner, General Manager at Novotel Coffs Harbour Pacific Bay Resort, responded to this review
16 May 2012

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Bendigo, Australia
1 review
4 of 5 stars Reviewed 7 May 2012

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Sydney, Australia
Senior Reviewer
7 reviews 7 reviews
Reviews in 5 cities Reviews in 5 cities
4 of 5 stars Reviewed 6 May 2012

We found everything great in the spa suite, other than the fact that the movie channel didn't work, breakfast was terrific; but check out was a sham. When we demanded that card impressions on file be returned or destroyed and questioned why we should be charged "credit fee" when we used a debit card the world turned sour. I also... More

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Dene Zahner, General Manager at Novotel Coffs Harbour Pacific Bay Resort, responded to this review
16 May 2012

We thank you for recent feedback regarding your recent stay with us, we are constantly looking at ways to refine and improve our delivery of service and the quality of our product and your feedback will certainly assist in this. Thank you for your positive comments in regards to the food and accommodation at the resort. We do require certain... More

Bristol, UK
Top Contributor
83 reviews 83 reviews
Reviews in 35 cities Reviews in 35 cities
62 helpful votes 62 helpful votes
3 of 5 stars Reviewed 28 April 2012

Personally I found this resort a little dated and whilst many resorts date I was surprised to find rooms were also dated and hadn't been refurbed for some time I'm suspecting. I only stayed one night and didn't get to see much of the wider resort but it looks well equipped. Personally I felt given how dated the hotel was... More

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Additional Information about Novotel Coffs Harbour Pacific Bay Resort

  • Accor Coffs Harbour
  • Novotel Coffs Harbour
  • Coffs Harbour Novotel
Address: Corner Pacific Highway and Bay Drive, Coffs Harbour, New South Wales 2450, Australia
Price range (per night):* RM550 - 989

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Novotel Coffs Harbour Pacific Bay Resort
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