As a travel consultant, I had a lot of trips, one was Australia. My friend and i went and we stayed here for 2 weeks, did day tours. We did trips everyday. In the lobby they had apples flowing from a basket for the guest staying there,
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Dear phyllism38,
Indeed I was thrilled to read your positive review, especially one coming from an experienced traveller. I am delighted that we have contributed to your enjoyable visit in Australia and we hope that your future travel plans will include another stay in Sydney. We certainly look forward to welcoming you back to our hotel, hopefully in the not...
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For a 4 star it is was a great hotel – outstanding location, very pleasant staff, great bar and above average breakfast buffet. Went there in March and had a wonderful time. Will be back.
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Dear rorakkk,
Thanks for the excellent review! I am very pleased to learn that you enjoyed our great location, our dining venues and most importantly, our associates’ service delivery. It is always reassuring when our guests provide us with positive feedback and learn that we have met their expectations, We certainly look forward to welcoming you back to the Four...
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I stayed here for two nights for a weekend in March. It was a great hotel with very friendly staff. When we were checking in they were training someone and it took awhile but they gave us vouchers for a free coffee and cake to make up for it which was very nice.
We had breakfast included which was the...
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Dear May333,
Thank you for your favourable comments and taking the time to post your views online. I am happy to know that we have met most of your expectations and grateful for the kind comments you mentioned concerning the caring service of our associates and your delightful breakfast experience. I will certainly pass your feedback to our Kitchen brigade...
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Nice views of the harbour from the room, god restaurant and first class amenities. Right near th city centre and darling harbour. All good.
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Dear Sarahappsir,
I am delighted to hear that you were pleased with your stay at our hotel and thank you for sharing your views online. It is always encouraging to receive such positive comments. We look forward to welcoming you again to enjoy our warm hospitality, hopefully soon.
Kind regards,
Steve Molnar
Hotel Manager
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I have been staying at the Four Points at Darling Harbour, Sydney on and off since January 2012. The Darling harbour view rooms have a very pleasant view over Darling Harbour especially at night. Although the City View rooms don't have a view other than of buildings across the road they are very quiet and if you are only using...
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Dear Bobby_Sole,
Thank you for your continued patronage of our hotel. I appreciate you taking the time to share your views online. Your comments concerning your dining experience have been shared with our Food & Beverage Manager who I’m certain will be very pleased with your positive remarks on the good quality and pricing of our seafood & wine buffet....
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If I had based my rating on my first impressions, it would have been a 5. The fabulous concierge Tony greeted us with a huge smile and infectious enthusiasm, welcoming us to the hotel. When we opened up the door to our room, we were immediately taken by the most amazing view of the Darling Harbour. Location-wise, it was fantastic....
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Dear xxmisskxx,
Thank you for your feedback and taking the time to post such detailed review. We are grateful when our guests take the time to share their views and concerns so we can continue to improve our service and meet our guests expectations. Please be assured that we fully appreciate the points you have raised and I would like...
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I agree with the review by danmaus. We stayed at the hotel for three nights. Our room turned out to be a rather dingy city view room (i.e. looking at a garage and high rise office buildings across the street). We are longtime SPG loyalty program members. So, we asked for an upgrade. The upgrade was made, for an additional...
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Dear Duetscher,
Thank you for your review and for providing us with feedback through our guest comment card. Once again. please accept our sincere apologies. As mentioned previously, we take such concerns seriously and I have personally followed up the issues with the relevant departments to ensure they were made aware of the lapses and are immediately addressed with their...
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The Four Points is a comfortable hotel, located in a great part of Sydney - mid way between Darling Harbour and the City Centre.
Service was great and easily forthcoming from all the staff that we encountered. Everyone was pleasant and intent on ensuring that we were looked after quickly and competently.
While the bathroom was looking a little weary...
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Dear Captain_Moonduck,
Thank you for your great feedback and taking the time to review our hotel online. It is always encouraging when we receive positive feedback from our guests and learn that they had a comfortable and pleasant stay. I am happy to know that you were well looked after by our team and I appreciate the kind words you...
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My wife and I just wrapped up a trip to Australia that included a two night stay at the Four Points by Sheraton Darling Harbour. As a member of Starwood's loyalty program, we used a combination of points and cash to cover my stay. Although, we were only promised a city-side view, we were disappointed that we were not offered...
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Dear danmaus,
Thank you for your feedback. While I’m glad to know that you were pleased with our great location and the friendliness of our associates, I am sorry to hear of your disappointment with your room allocation. Rest assured, we value the patronage and loyalty of our Starwood Preferred Guests and whenever possible do our best efforts to upgrade...
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I really liked this hotel. We had a harbour view from our room which was beautiful. We loved being so close to Darling Harbour and Cockle Bay. We had quite a little walk to the ferry (for the zoo, Bondi, etc...) but being close to so many restaurants, shops and bars was really great. The rooms were clean but average....
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Dear Rachael H,
Thank you for taking the time to post your views on online. I appreciate both your positive and constructive comments as feedback is valuable to us and gives us the opportunity to review areas for improvement. I am pleased to learn that you enjoyed our excellent location and the caring service of our Concierge associates. We are...
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