The location is great - walking distance from all interesting attractions in Sydney. We booked and paid through their website, which advertised 20% when paying in advance. It did not mention that when using credit card they charge an additional percentage. Communication with the front desk was confusing as each person had a bit different advise. When booking our ride...
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Dear ESEB,
Thank you for taking the time to review our hotel. I am concerned to hear of the service lapses that you experienced during your stay and I sincerely apologise for the inconvenience caused. This is not the usual service that our guests are accustomed to and rest assured I have advised the relevant Department Heads of the shortfalls...
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The location is fantastic and the bars and restaurants of Darling Harbour are moments away. The staff are generally very good and do their best. The hotel itself however is nothing to write home about - in fact I would avoid it if possible. At the rates on offer expectations are reasonably high but this place fails to deliver. Specific...
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Dear seawind10,
Thank you for taking the time to review our hotel. While I am pleased to hear that you enjoyed our location and the helpful service of our associates, I regret that your overall stay with us did not meet your expectations and I wish to apologize for the inconveniences you went through at our hotel. One of the...
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My work organised and paid for this for me, so I can't put the value of service in context of the price as I never saw the bill. I stayed here for 3 nights for a conference. It is a well located position at Darling Harbour, so top marks for the location. Although this is a very busy hotel, it...
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Dear Oztraveller88,
Thank you for your great review and taking the time to share it on Tripadvisor. I am very pleased to hear that your stay with us has been comfortable and uncomplicated. It is very reassuring when we get such positive feedback from our guests and learn that we have met their expectations. We very much appreciate your kind...
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The hotel was great, the staff was very helpful. The buffet breakfast was the best....they actually had a honeycomb....nice fresh honey!
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Dear jamroc27,
Glad to know you were pleased with your dining experience and the caring service of our associates. It is always delightful to hear such great comments. We certainly look forward to welcoming you back to the Four Points by Sheraton Sydney, Darling Harbour, hopefully soon.
Yours sincerely,
Steve Molnar
Hotel Manager
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I was booked into a king room and they tried to give me a twin room and told me there was nothin available unless a cancellation came through. When I checith my travel agent about hte booking, amazingly a king room became available. Otherwise the staff were good and assised with any request. Only the one night in this hotel,...
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Dear fx4n6,
Thank you for your review. I appreciate your kind words concerning the helpful service of our associates and I’m very pleased to hear that you enjoyed our great location! We always endeavour to meet our guest preferences however there may be times, particularly during high occupancies, where we may be limited in allocating preferred room types for incoming...
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Everyone is very helpful at the hotel. It is quite convenient, nearer to all the amenities. Parking is convenient with the Wilson parking in front and also not very far to travel else where by train as town hall station is not that far.
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Dear Leo218,
Thank you for taking the time to post your views of your stay at the Four Points online. I am pleased to know that you were happy with our service delivery, great location and parking arrangements at our hotel. It is always pleasing to hear favourable comments from our guest and learn that we have met their expectations....
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We spent three nights at the hotel with very fair rates. The room service was very good and our room window provided us fantastic view of the Darling Harbour.
Our disappoint was when we checked out and the hotel charged us 6 australian dollars for one 0,5L bottle of water, and 5 australian dollars for a soft drink can.
The...
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Dear LuizHCF,
Thank you for taking the time to share your views online. It is pleasing to learn that you were happy with your room service experience and enjoyed the stunning views of Darling Harbour from the comfort of your room. On the other hand, I am sorry to hear of your disappointment concerning our bottled water and soft drink...
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Recently down in Sydney for a manager's conference, I was put up at the Four Points for one night. The minute I set foot in the lobby, I was greeted by the concierge who took my name and delivered my bag to the room.
I sat, undisturbed in the lobby on my laptop, (as it was well before check-in time)...
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Dear WorkinForTheMan.
I am very pleased to read your excellent feedback and thank you for sharing it on Tripadvisor. I am happy to know that we were able to provide you a comfortable and uncomplicated stay, and at the same time you were able to enjoy our amazing location with breathtaking views of Darling Harbour. Again, thanks for the gift...
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If you are wanting something close to everything then I would suggest this hotel. It is perfectly placed in Darling Harbour and only a short walk to the Opera House, Harbour Bridge and the Rocks. We had a harbour side room which had a fantastic view and we were only on the 5th floor. Even though we were close to...
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Dear MandeepTwomey,
Thank you for your feedback and taking the time to share your views online. I am happy to learn that you enjoyed our excellent location in the city, with stunning views of Darling Harbour and close to many dining and entertainment venues including great shopping and local attractions. I am also pleased to read that you had a...
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My daughter and I stayed at Four Points for two nights over easter weekend. We arrived early before check in time. This wasnt a problem at all and much to our delight we were advised that we had been upgraded to a harbour view room! A great start to my daughters birthday :) Walked into the room and had a...
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Dear hardworkerBrisbane,
What delightful feedback! Thank you for taking the time to share your excellent review of your stay at our hotel online. I am thrilled to learn that you had a wonderful stay and we were able to contribute in making your daughter’s birthday celebration a special and memorable one, along with the amazing fireworks in Darling Harbour. At...
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