I have stayed at this hotel a number of times but not in the last 10 months and I must say the food has dramatically gone down hill. I remember having one of my best meals there in the restaraunt and it's disappointing to see the food take a turn for the worst .
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Reviewed 2 June 2011
Reviewed 29 January 2011
Hotel is well located and within 1 minutes walking distant to the walking street and 10 minutes to Sydney harbour or opera house. very friendly staffs mostly in Front Office. Very Spacious and clean room. One down turn is with the breakfast as it is not worth of money, Most of the chaving dishes are almost empty. Had a room...
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We booked the Swissotel through the Wotif 12th birthday deal so paid very little. However we have stayed in most of the 5 star hotels in the city and the Swissotel is a poor comparison. Had we liked it we would have happily paid the full price for a later stay. The main issue is the rooms. They are very...
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Dear Guest,
Warm greetings from Swissôtel Sydney.
Thank you for your kind feedback.
I'm sorry to hear of your experiences whilst staying at Swissotel Sydney, this is certainly not an indication of the level of service and quality that is usually delivered by the hotel.
We are pleased to advise you that we are currently replacing all beds throughout the...
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Booked secret deal with wotif really happy room large great staff and nice feel to the hotel. We did not eat at hotel should have horrible meal at darling harbour would return to swissotel
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Dear Guest,
Warm greetings from Swissôtel Sydney.
Thank you for your kind feedback. I am pleased you had a pleasant experience with us.
With our new bar and restaurant opening in July, we look forward to having you dine with us, when next you stay.
It is through feedback such as yours that we work to maintain the level of...
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This would have to be the worst hotel I have ever had the misfortune to stay in. The first room I was given had been absolutely thrashed - the TV remote didn't work well, the safe had only a few numbers that worked (which kind of compromised the integrity of the safe really), the hair dryer didn't work, the toilet...
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Dear Guest,
Warm greetings from Swissôtel Sydney.
I regret your short stay with us was unsatisfactory.
I have shared your comments with our Chief Engineer with regard to the recurrent room issues, he is investigating this further. Our Director of Food and Beverage has been made aware of your comment relating to your meal in one of our food and...
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Hotel is right at Market street at George street Downtown Sydney.
Hotel is under construction at Restaurant level
and is updating beds and rooms floor by floor now.
Stayed week of May 14-16
First room had not been cleaned upon entering room.... Manager
up graded us to a suite... The suites are great... Over sized bathrooms.
Great shower... Beds were...
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Dear Guest,
Thank you for your kind feedback.
I'm sorry to hear that your room was not clean upon entering. This was certainly not an indication of the level of service and quality that is usually delivered by the hotel.
We take this matter seriously and will implement corrective measures to address our shortcomings. Once again, our sincere apologies and...
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I stayed here for 2 nights for a business trip but it would be equally good for a weekend break. Staff very friendly and helpful. Very nice, large, comfortable and clean room with a great view. Amazing bathroom with the largest shower I've ever been in with nice products to use. Excellent quick check-out process. Superbly located to many of...
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Dear Guest,
Warm greetings from Swissôtel Sydney.
I am pleased to know that you enjoyed your stay with us and had a great experience all round.
I have taken note of your comments regarding the cost and charge for water. I will discuss this matter further with my food & beverage team members. My apologies for the absence of the...
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We stayed 5 nights and enjoyed the handy location in central Sydney, quiet comfortable rooms, cosy beds and one amazingly helpful Australian staff member at the front door. The only negative comments are about the service in the restaurant - we left after at least 20 mins of not being served and that room service had a $5 delivery charge...
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I have been meaning to write a review of my experience at this spa - situated in the Swissotel since February. My husband bought me a voucher for my birthday & although I would not normally have chosen a spa in the city I was looking forward to my 90minute treatment. Firstly, the hotel is extremely hard to find. It...
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Dear Guest,
Warm greetings from Swissôtel Sydney.
Thank you for your valuable feedback that is indeed important to us. It is through such valuable feedback that we work to maintain the level of service and quality provided by the hotel to ensure every guest stay is an enjoyable one.
I have taken note of your comments and have shared these...
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Stayed here a couple of weeks ago and was quite happy with it, even though we didn't get a king bed as stated in the booking, it was overall, a nice place to stay.
So, when we needed to stay in town again a couple of weeks later I went to the Swissotel website, which said they had no rooms...
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Dear Guest,
Warm greetings from Swissôtel Sydney.
Thank you for your support and valuable feedback that is indeed important to us.
It is through such valuable feedback that we work to maintain the level of service and quality provided by the hotel to ensure every guest stay is an enjoyable one. As a result, we are pleased to advise that...
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