Service fantastic as always. Reservations staff were very helpful when our plans changed (thank you Tanizur). Staff were cheerful and we felt looked after from the moment we arrived. Room was clean and spacious and very quiet. One of the most comfortable beds I have ever encountered in a hotel. Shuttle transport to the airport is very convenient (and relatively...
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Hi,
We have stayed here on a few occasions when we have an early flight. The hotel seems to be getting a little tired decor wise. Service was fine but could have been better. Room was clean and large and had everything we needed. Previously we did not have to pay $6 each way for a shuttle service, this time...
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Thanks for posting a review!
Great news- we are currently in the process of refurbishing each and every one of our guest rooms, because we agree the 'decor is a little tired'... We very much look forward to welcoming you back to the refurbished Stamford Plaza Sydney Airport later in the year.
See you then,
Ben Nesbitt
Rooms Division Manager...
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Chose this hotel due to proximity of airport and my office. Arrived very early (6am) and was pleasantly surprised to find that the room was ready and I didn't get charged a day rate. Reception staff helpful & friendly. Room / bathroom good size, comfy bed etc. Wifi not free and the charges are exorbitant so didn't bother.
Gym functional,...
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Thanks for posting a review!
Great to read our Reception team were 'helpful and friendly' but I have forwarded your review to our Food & Beverage Manager, Raja Maniam and our Area Executive Chef Sunny Sia for consideration.
I know they share my disappointment in your last comment regarding 'staff that actually want to serve you' and I know they...
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Booked a "free upgrade to deluxe room & late 1pm checkout" via a promotion online. On arrival at the hotel was told no deluxe rooms were available with 2x beds. Instead we would be downgraded for no cost (they had a little chuckle when saying that). Wasn't a big deal breaker for me.. these things happen.. however they put us...
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Thanks for posting a review!
I absolutely agree with your comments surrounding guest service, reservation accuracy, problem resolution and our overall approach to our rooms refurbishment, and agree this is not up to the standard of service one expects from a Stamford Plaza hotel.
I have used your review as a training tool for our Front Office team, particularly during...
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Booked the Stamford online for an overnight break after a long haul flight from the UK. We had a domestic flight home the next day and wanted to be close to the terminal. Stamford was probably close enough to walk to the domestic terminal, although we paid $6 each for a rather tatty old shuttle bus. Check in friendly and...
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Thanks for posting a review!
We can't really argue with your last line- "excellent airport hotel with great service and very comfortable rooms", and we very much look forward to welcoming you back to the hotel again soon.
Kind Regards,
Ben Nesbitt
Rooms Division Manager
Stamford Plaza Sydney Airport
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The Stanford is a good choice of hotel if you are looking for accommodation in near proximity to Sydney Airport. It is in walking distance of the domestic terminals (albeit that if you are carrying a few bags you would be better off catching a shuttle bus or a taxi). The hotel is reasonably well appointed. The rooms are large...
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Thanks for posting a review!
We are glad you enjoyed the hotel room facilities at Stamford Plaza Sydney Airport, and in fact, we are in the process of a Rooms Refurbishment due for completion later in the year- so we look forward to your next stay with us, in an even better equipped hotel!
I appreciate you comments surrounding Food...
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We have stayed in many airport hotels - most are fairly bland, but are useful for their proximity to the terminals. The Stamford is different. From the outside it looks like a business building, but inside it has the feel of a country house hotel. There is a quality and individual feel to the place, but still with the convenience...
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Thanks for posting a review! (We notice you've posted 121 others on Trip Advisor- wow, great effort!)
And thanks for issuing us such a glowing review, from such an experienced traveller and review- these mean the most to us- when we get it right with seasoned and professional travellers!
We look forward to hosting you on your next Australian Holiday!...
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Stayed overnight prior to domestic flight out. Chech in was easy and front desk staff were very accommodating. Asked us if we intended on dining at the hotel, we said yes and then he explained about the various options. Also checked to see if we required the shuttle service which we did and promptly booked our seats. Rooms were spacious...
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Thanks for posting a review!
And we can't ask for a review any better then the one you've written!
I've shared your review with the Front Office team to ensure we are replicating your experience each and every time a guest checks into our hotel.
We look forward to seeing you again soon,
Kind Regards,
Ben Nesbitt
Rooms Division Manager...
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Within a five minute walk from domestic airport ($6 shuttle) great night sleep followed by great buffet breakfast. On the down side when I asked desk to organise a cab was told to wait out the front....I waited ....waited....and waited several cabs dropped off but were not available to take me into the city eventually a bus boy went out...
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Thanks for posting a review!
Fantastic to read you had a 'great nights sleep' at the Stamford Plaza Sydney Airport and we look forward to welcoming you back in the near future.
Kind Regards,
Ben Nesbitt
Rooms Division Manager
Stamford Plaza Sydney Airport
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We stayed one night en route Perth to Santiago - for a place to stay overnight it is OK - nothing to rave about BUT - charging for internet wifi connection?? We travelled for 5 weeks in South America and almost every hotel at which we stayed provided free wifi connection.
Then we wanted to dine in the hotel restaurant...
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Thanks for posting a review!
I absolutely agree with you about being let down on this occasion, and will address with the team, to ensure we are offering the right outlet options for all our guests moving forward.
I have shared your review with our Food & Beverage Manager, Raja Maniam for his review with The Grove restaurant team.
Thanks...
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