Wonderfull hotel with an aged feel about it its almost boutique. Great decor and service. Not cheap but quality throughout. More

This hotel presents well except the bed was old and lumpy. They gave me a pen for my lost night of sleep. I won't stay with them again. More

My husband and I recently stayed at The Observatory Hotel on a Saturday night. From the moment we arrived we were impressed with the professionalism and the speed with which the staff executed their duties. We had a lovely dinner in Galileo restaurant on the saturday night and were made to feel special. Breakfast the folllowing morning was the same.... More

Arrived at 6 am and despite the fact that my travel agent claimed to cancel the room for the first night I was charged for it. This is what I was told to quote firstly they never had the email cancelling it from the agent and if they did it was too late. I said which was it , the... More

I booked numerous rooms at the hotel for a birthday celebration in Sydney and was couldn't have loved our stay more. The service from the moment we arrived was excellent and the room perfect. Large, clean and everything we expected. Breakfast was fantastic. Not an overly large buffet selection but quality over quantity. I would recommend a stay at the... More

I loved this hotel. It was beyond my expectations. It was so nice to be in something other than the usual sterile 5 star room. The room was plush, large, spotless and the service was first class. Loved everything about this place. Can't recommend it highly enough. PS - Had breakfast delivered to the room - fantastic bircher muesli covered... More

This hotel is well appointed with a more cosy / homely feel than is commonly found in the sterile chain hotels that crowd this segement of the market. Quality fittings and features all around. Within the Sydney CBD top tier market, this hotel fits a useful niche: big rooms and superior service. With the building located in an area that... More

An overnight stay at The Observatory Hotel was to be a gift from our new daughter in-law in Hong Kong, who had confirmed reservation and billing instructions. Facilities at the Observatory are indeed what one would expect from such an establishment; Beautiful presented room, comfortable bed, excellent bathroom facilities - service and satisfaction is something else. It all began to... More

From the moment we arrived we were very pleasantly surprised by the standard of friendly service of the hotel's concierge and reception staff - the sort of 5 star welcome we have experienced overseas, but not so much in other hotel chains in Australia. This is a boutique offering and it shows. We stayed in a deluxe room for the... More