I had a very good stay here for 3 days. I had a room on the spa floor facing the water which was very nice. I got executive lounge access which was a definite bonus--I recommend this to everyone. The staff were superb there!
All the staff I encountered were very friendly and helpful.
The location of this hotel is...
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Dear traveller,
Thank you for the review of Hilton Cairns via TripAdvisor. I appreciate the feedback on the areas of improvement and pick up your point on the Internet. We are currently renewing our service offering, and will soon have a solution offering our guests greater speed functionality. It’s great to read that you found the team here in the...
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We stayed three nights at the beginning of our stay in Australia. Arrived at 10am, 36 hrs after last contact with a shower. Room was not yet ready, but we were directed to the pool showers by the front desk and shortlly thereafter, the room was ready. We did the upgrade to an Executive Floor room, and it was well...
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Dear Traveller,
Thank you for the review of Hilton Cairns via TripAdvisor. It’s great to read you’ve enjoyed your stay – with a particular emphasis on the service from the team. I will be sure your comments are forwarded to Anne and Gemma in the Executive Lounge – they’re a both true service professionals. I hope we can welcome you...
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What a great few days i had spent at hilton cairns. warm welcoming, clean fresh room. Breakfast was a pleasure i enjoyed getting up for breakfast being greeted by jules an her team,although breakfast was most certainly busy jules always made time for a quick friendly chat made us feel very welcome. the food was beautiful, definetly be back.
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Dear Traveller,
Thank you for the review of Hilton Cairns via TripAdvisor. It’s great to read that you’ve enjoyed your stay here in Cairns and you’ve experienced some great service from the dedicated team. Your right – Julie’s always has a friendly smiling face in the morning in Hanuman Restaurant – and it’s a great way to start your day....
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This is my second stay at the Hilton Cairns, both trips have been for work and both times I have upgraded to the executive floor. The rooms are of the highest quality, the beds extremely comfortble and the linen & pillows are amazing, and no matter which side of the hotel your room is on the view is breathtaking!
The...
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Dear Traveller,
Thank you for your comments via TripAdvisor for Hilton Cairns – and for your return patronage. I’m pleased to read that you’ve enjoyed the exclusive service of the Executive Floor where you can enjoy the additional benefits you’ve mentioned. Waking up to a view of the City and Mountains or overlooking the Cairns waterfront – there’s always something...
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Took 30 minutes get the reservations people to agree to honour a Hilton pledge to match advertised prices, discussed this with staff at the hotel and they seemed disinterested and we were then downgraded from the 7th floor to the 6th floor as the room wasn't ready at 2.30pm in the afternoon - prefer to go up, not down. Had...
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Dear Traveller,
Thank you for the TripAdvisor review – I’m sorry to read that some aspects of your stay have below expectation and there was a problem with your room rate on arrival. The comments regarding Room Service have been passed to the Executive Chef for review and action. It’s great that you’ve enjoyed the premium waterfront location and our...
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Stayed here for 5 days for a conference and couldn't be happier! Although the conference booking was for a twin room they were able to give me a king room with prior notice.
Check-in was smooth even at midnight and the staff remained helpful. They had a evening turn down service where they even restocked the complimentary water.
The room...
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Dear Traveller,
Thank you for taking the time to write a review of Hilton Cairns. I’m very pleased to read that you’ve enjoyed your time here in the Tropical North. It’s a great destination, not just for holiday makers, but for conference delegates such as yourself. It’s only a short walk to the Cairns Convention Centre, an excellent facility servicing...
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Stayed at Hilton Cairns for four days and loved every minute of it. Great location, very comfy bed and clean amenities. Close to restaurants and the boardwalk/dock for tours to the Great Barrier reef.
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Dear Traveller,
Thank you for the comments via TripAdvisor on your stay here in Cairns. It’s great to read you’ve enjoyed your visit so much. I see you’re a long way from home but hope you’ll have the opportunity to visit the Tropical North again some time.
Yours sincerely,
John Lucas
General Manager
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My husband and I stayed at the Cairns Hilton for three nights in March 2012 as part of a Monograms Tours, on an independent travelers' itinerary.
All staff that we had contact with were pleasant, courteous, and helpful. Our room which was a standard king bed room was adequate in terms of space, not spacious but not at all cramped....
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Dear Karlyn,
Thank you for the comprehensive review of Hilton Cairns on TripAdvisor. I’m very pleased to read that you’ve really enjoyed your stay here with us and found the location, room comforts and service of a high quality – it’s what we strive for of course. I note your comments on the internal walkway gardens – you’ve come just...
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The Hilton Hotel in Cairns offers great service and fantstic rooms that offer generous king size beds, pillow menu and much more. Would stay there again. Got a great price and was one of the better have stayed at especially for the cost.
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Dear Gen G,
Thank you for your TripAdvisor comments for Hilton Cairns. You’ve been very complimentary and we really appreciate the feedback. The rooms were fully renovated last year and our guests have consistently agreed they’re very comfortable and in great shape – I’m glad you agree. I hope you can make another trip North sometime soon and enjoy some...
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Actually stayed October 2010 (apologies for late review). For our stay this place ticked all the boxes down to an art. Clean, relaxing, comfortable, close to everything and great staff. We had the perfect weekend away! A fantastic place and we are excited to come back soon to see the refurb!
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Dear Nathaen,
Thank you for the review of Hilton Cairns. There have been many changes since you last visited! We completed a full accommodation refurbishment in 2011 and the hotel’s looking great. What hasn’t changed is the dedicated team of service professionals who work here and focus on ensuring our guest stays are memorable and relaxing. I hope we can...
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