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Hilton Cairns

5.0 of 5
34 Esplanade, Cairns, Queensland 4870, Australia
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Hilton Cairns
Ranked #15 of 79 hotels in Cairns
4.0 of 5 stars 483 Reviews
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483 reviews from our community

What travellers say about this hotel
  • Executive Lounge(14)
  • Great location(14)
  • Very good(13)
  • Buffet breakfast(9)
  • Trinity Inlet(9)
  • Business center(6)
  • Reef tours(5)
  • Friendly and helpful(5)
  • View rooms(4)
  • Best hotel(4)
Traveller rating
    196
    182
    62
    28
    15
Only show reviews for Family (88) | Couples (216) | Business (40)
Date Rating
New York City, New York
Top Contributor
77 reviews 77 reviews
Reviews in 49 cities Reviews in 49 cities
125 helpful votes 125 helpful votes
4 of 5 stars Reviewed 21 May 2012 NEW

I had a very good stay here for 3 days. I had a room on the spa floor facing the water which was very nice. I got executive lounge access which was a definite bonus--I recommend this to everyone. The staff were superb there! All the staff I encountered were very friendly and helpful. The location of this hotel is... More

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John Lucas, General Manager at Hilton Cairns, responded to this review
24 May 2012

Dear traveller, Thank you for the review of Hilton Cairns via TripAdvisor. I appreciate the feedback on the areas of improvement and pick up your point on the Internet. We are currently renewing our service offering, and will soon have a solution offering our guests greater speed functionality. It’s great to read that you found the team here in the... More

Bettendorf, IA
Senior Contributor
26 reviews 26 reviews
Reviews in 15 cities Reviews in 15 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 19 May 2012

We stayed three nights at the beginning of our stay in Australia. Arrived at 10am, 36 hrs after last contact with a shower. Room was not yet ready, but we were directed to the pool showers by the front desk and shortlly thereafter, the room was ready. We did the upgrade to an Executive Floor room, and it was well... More

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John Lucas, General Manager at Hilton Cairns, responded to this review
20 May 2012

Dear Traveller, Thank you for the review of Hilton Cairns via TripAdvisor. It’s great to read you’ve enjoyed your stay – with a particular emphasis on the service from the team. I will be sure your comments are forwarded to Anne and Gemma in the Executive Lounge – they’re a both true service professionals. I hope we can welcome you... More

1 review
5 of 5 stars Reviewed 15 May 2012

What a great few days i had spent at hilton cairns. warm welcoming, clean fresh room. Breakfast was a pleasure i enjoyed getting up for breakfast being greeted by jules an her team,although breakfast was most certainly busy jules always made time for a quick friendly chat made us feel very welcome. the food was beautiful, definetly be back. More

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John Lucas, General Manager at Hilton Cairns, responded to this review
16 May 2012

Dear Traveller, Thank you for the review of Hilton Cairns via TripAdvisor. It’s great to read that you’ve enjoyed your stay here in Cairns and you’ve experienced some great service from the dedicated team. Your right – Julie’s always has a friendly smiling face in the morning in Hanuman Restaurant – and it’s a great way to start your day.... More

Brisbane, Australia
Senior Reviewer
8 reviews 8 reviews
Reviews in 8 cities Reviews in 8 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 15 May 2012

This is my second stay at the Hilton Cairns, both trips have been for work and both times I have upgraded to the executive floor. The rooms are of the highest quality, the beds extremely comfortble and the linen & pillows are amazing, and no matter which side of the hotel your room is on the view is breathtaking! The... More

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John Lucas, General Manager at Hilton Cairns, responded to this review
16 May 2012

Dear Traveller, Thank you for your comments via TripAdvisor for Hilton Cairns – and for your return patronage. I’m pleased to read that you’ve enjoyed the exclusive service of the Executive Floor where you can enjoy the additional benefits you’ve mentioned. Waking up to a view of the City and Mountains or overlooking the Cairns waterfront – there’s always something... More

Senior Contributor
24 reviews 24 reviews
Reviews in 5 cities Reviews in 5 cities
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 11 May 2012

Took 30 minutes get the reservations people to agree to honour a Hilton pledge to match advertised prices, discussed this with staff at the hotel and they seemed disinterested and we were then downgraded from the 7th floor to the 6th floor as the room wasn't ready at 2.30pm in the afternoon - prefer to go up, not down. Had... More

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John Lucas, General Manager at Hilton Cairns, responded to this review
16 May 2012

Dear Traveller, Thank you for the TripAdvisor review – I’m sorry to read that some aspects of your stay have below expectation and there was a problem with your room rate on arrival. The comments regarding Room Service have been passed to the Executive Chef for review and action. It’s great that you’ve enjoyed the premium waterfront location and our... More

Sydney, Australia
Senior Contributor
24 reviews 24 reviews
Reviews in 6 cities Reviews in 6 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 6 May 2012

Stayed here for 5 days for a conference and couldn't be happier! Although the conference booking was for a twin room they were able to give me a king room with prior notice. Check-in was smooth even at midnight and the staff remained helpful. They had a evening turn down service where they even restocked the complimentary water. The room... More

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John Lucas, General Manager at Hilton Cairns, responded to this review
15 May 2012

Dear Traveller, Thank you for taking the time to write a review of Hilton Cairns. I’m very pleased to read that you’ve enjoyed your time here in the Tropical North. It’s a great destination, not just for holiday makers, but for conference delegates such as yourself. It’s only a short walk to the Cairns Convention Centre, an excellent facility servicing... More

Alexandria, Virginia
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed 6 May 2012

Stayed at Hilton Cairns for four days and loved every minute of it. Great location, very comfy bed and clean amenities. Close to restaurants and the boardwalk/dock for tours to the Great Barrier reef. More

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John Lucas, General Manager at Hilton Cairns, responded to this review
15 May 2012

Dear Traveller, Thank you for the comments via TripAdvisor on your stay here in Cairns. It’s great to read you’ve enjoyed your visit so much. I see you’re a long way from home but hope you’ll have the opportunity to visit the Tropical North again some time. Yours sincerely, John Lucas General Manager More

Monarch Beach, California
Contributor
18 reviews 18 reviews
Reviews in 17 cities Reviews in 17 cities
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed 3 May 2012

My husband and I stayed at the Cairns Hilton for three nights in March 2012 as part of a Monograms Tours, on an independent travelers' itinerary. All staff that we had contact with were pleasant, courteous, and helpful. Our room which was a standard king bed room was adequate in terms of space, not spacious but not at all cramped.... More

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John Lucas, General Manager at Hilton Cairns, responded to this review
15 May 2012

Dear Karlyn, Thank you for the comprehensive review of Hilton Cairns on TripAdvisor. I’m very pleased to read that you’ve really enjoyed your stay here with us and found the location, room comforts and service of a high quality – it’s what we strive for of course. I note your comments on the internal walkway gardens – you’ve come just... More

Brisbane, Australia
Senior Reviewer
9 reviews 9 reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 May 2012
1
person found this review helpful

The Hilton Hotel in Cairns offers great service and fantstic rooms that offer generous king size beds, pillow menu and much more. Would stay there again. Got a great price and was one of the better have stayed at especially for the cost. More

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John Lucas, General Manager at Hilton Cairns, responded to this review
15 May 2012

Dear Gen G, Thank you for your TripAdvisor comments for Hilton Cairns. You’ve been very complimentary and we really appreciate the feedback. The rooms were fully renovated last year and our guests have consistently agreed they’re very comfortable and in great shape – I’m glad you agree. I hope you can make another trip North sometime soon and enjoy some... More

Contributor
15 reviews 15 reviews
Reviews in 9 cities Reviews in 9 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 28 April 2012

Actually stayed October 2010 (apologies for late review). For our stay this place ticked all the boxes down to an art. Clean, relaxing, comfortable, close to everything and great staff. We had the perfect weekend away! A fantastic place and we are excited to come back soon to see the refurb! More

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John Lucas, General Manager at Hilton Cairns, responded to this review
29 April 2012

Dear Nathaen, Thank you for the review of Hilton Cairns. There have been many changes since you last visited! We completed a full accommodation refurbishment in 2011 and the hotel’s looking great. What hasn’t changed is the dedicated team of service professionals who work here and focus on ensuring our guest stays are memorable and relaxing. I hope we can... More

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Additional Information about Hilton Cairns

  • Hilton International Cairns
  • Cairns Hilton International
  • Cairns Hilton
Address: 34 Esplanade, Cairns, Queensland 4870, Australia
Price range (per night):* RM528 - 970

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