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Pullman Reef Hotel Casino

5.0 of 5
35-41 Wharf St, Cairns, Queensland 4870, Australia
Hotel amenities
Pullman Reef Hotel Casino
Professional photos
165 traveller photos
Ranked #2 of 79 hotels in Cairns
4.5 of 5 stars 543 Reviews
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543 reviews from our community

What travellers say about this hotel
  • “Room service” (18)
  • “Great location” (10)
  • “Very comfortable” (10)
  • “Tamarind restaurant” (8)
  • “Separate toilet” (5)
  • “Good size” (4)
  • “Pool area” (4)
  • “Credit card” (3)
  • “Friendly and helpful” (3)
Traveller rating
    348
    150
    31
    9
    5
Only show reviews for Family (60) | Couples (331) | Business (45)
Date Rating
Port Douglas, Australia
1 review
“Cairns Casino”
5 of 5 stars Reviewed 23 May 2012 NEW

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Wayne Reynolds, General Manager at Pullman Reef Hotel Casino, responded to this review
25 May 2012

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Atherton, Australia
1 review
“short stay”
4 of 5 stars Reviewed 23 May 2012 NEW

Was this review helpful? Yes
Wayne Reynolds, General Manager at Pullman Reef Hotel Casino, responded to this review
25 May 2012

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Brisbane, Queensland, Australia
1 review
“Quality hotel for business travellers to Cairns”
5 of 5 stars Reviewed 22 May 2012 NEW

I had to travel to Cairns for work in May 2012. This is a quality establishment with first-rate service, the staff are exemplary. The Tamarind restaurant, serving "fusion" or "modern Asian" style food is very good (albeit not truly outstanding) and the in-room meals are really great. The room was adequately set up for work with a little desk and... More

Was this review helpful? Yes
Wayne Reynolds, General Manager at Pullman Reef Hotel Casino, responded to this review
25 May 2012

Dear pharoahsanders69, Fantastic to read that our hotel was able to cater to your needs as a business traveller. We do pride ourselves on our standards of service, the team do their very best to cater to the individual needs of our guests. Our food and beverage team like wise thrive on providing the best they can. We do thank... More

Sydney, Australia
Contributor
13 reviews 13 reviews
Reviews in 4 cities Reviews in 4 cities
11 helpful votes 11 helpful votes
“superb”
5 of 5 stars Reviewed 22 May 2012 NEW

I was here for two nights and I couldn't recommend the place highly enough. It has everything you need in a 5 star hotel. It's got a great location which is convenient for everything and the rooms are superb. Quality service is always a plus. More

Was this review helpful? Yes
See 6 more reviews by James C for Cairns
Wayne Reynolds, General Manager at Pullman Reef Hotel Casino, responded to this review
25 May 2012

Dear JamesC, Thank you very much for taking the time to post your comments. It is excellent to read that our hotel was everything you needed and you enjoyed the location and the service from our team We do appreciate you staying with us. Kind regards Wayne Reynolds More

Gosford, Australia
1 review
“LAST MINUTE 5 DAY GETAWAY”
5 of 5 stars Reviewed 20 May 2012 NEW

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Wayne Reynolds, General Manager at Pullman Reef Hotel Casino, responded to this review
25 May 2012

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Brisbane, Australia
Senior Contributor
48 reviews 48 reviews
Reviews in 16 cities Reviews in 16 cities
50 helpful votes 50 helpful votes
“Nice but not all that.”
3 of 5 stars Reviewed 20 May 2012 NEW

Just as I was leaving to go on a live aboard dive trip, I saw the 40% off sale and decided to stay an extra night in Cairns upon my return - I chose the Pullman as that would mean I had now done all the Accor Hotels in Cairns (Mercure Habourside best imho). Yes I know it was a... More

Was this review helpful? Yes
See 6 more reviews by Taezar for Cairns
Wayne Reynolds, General Manager at Pullman Reef Hotel Casino, responded to this review
25 May 2012

Dear Taezar, Thank you for taking the time to post your feedback. I must apologise that experience did not meet your expectations. As your review is anonymous I am unable to contact you to try and find out which of our team you had dealt with so that I may endeavour to rectify this training shortfall. I would be most... More

Mackay, Qld
Senior Contributor
41 reviews 41 reviews
Reviews in 10 cities Reviews in 10 cities
16 helpful votes 16 helpful votes
“Fabulous hotel”
5 of 5 stars Reviewed 19 May 2012

I love everything about this Hotel ie the class, the service, the rooms, the convenience, quality of food, amenities. More

Was this review helpful? Yes
See 7 more reviews by msqMackay_Qld for Cairns
Wayne Reynolds, General Manager at Pullman Reef Hotel Casino, responded to this review
25 May 2012

Dear msqMackay_Qld, It is fantastic to see that you love everything about us, we do try to WOW our guests with a great experience when you stay. Our team are very proud of our hotel and do their very best. I must thank you for choosing to stay with us and for taking the time to post your comments. Look... More

Vienna
Contributor
12 reviews 12 reviews
Reviews in 3 cities Reviews in 3 cities
“Good experience.”
4 of 5 stars Reviewed 19 May 2012

My husband lies gambling so enjoyed that and I enjoyed the Poland proximity to the cairns shops. Rooms are a good size, nice breakfasts and good selection in the restaurant. More

Was this review helpful? Yes
Wayne Reynolds, General Manager at Pullman Reef Hotel Casino, responded to this review
25 May 2012

Dear Sarahappsir, Wonderful to read that our complex was able to cater to your needs and the location was just right for you. Thank you for choosing to stay with us and for taking the time to post your comments. We do hope to welcome you back when you next travel to Australia. Kind regards Wayne Reynolds More

melbourne
2 reviews
Reviews in 2 cities Reviews in 2 cities
“best hotel in australia”
5 of 5 stars Reviewed 17 May 2012

amazing hotel, every single thing is fantastic. the rooms are so comfy and clean. amazing beds. a sense of tranquility. love this hotel. More

Was this review helpful? Yes
Wayne Reynolds, General Manager at Pullman Reef Hotel Casino, responded to this review
25 May 2012

Dear Frequentlyflyinggirl, Thank you for the very prestigous title. We are very pleased that we were able to provide that WOW factor for your stay. We do appreciate you choosing to stay with us and thank you very much for your very kind words. Look forward to seeing you when you next travel to Cairns. Kind regards Wayne Reynolds More

Innisfail, Australia
1 review
“Like a cruise!”
5 of 5 stars Reviewed 17 May 2012

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Wayne Reynolds, General Manager at Pullman Reef Hotel Casino, responded to this review
25 May 2012

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Additional Information about Pullman Reef Hotel Casino

  • Pullman Reef Hotel
  • Accor Reef Hotel
  • Sofitel Cairns
  • Cairns Sofitel
Address: 35-41 Wharf St, Cairns, Queensland 4870, Australia
Price range (per night):* RM553 - 1,240

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Pullman Reef Hotel Casino
35-41 Wharf St
Cairns, Queensland 4870
Australia
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view from the top & our neighbour yummi room service - wheel the trolley between two beds Bathroom, big spa and separate shower room Our nice spacious suite....double big beds
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