Rydges Plaza Cairns (Australia): See 114 Hotel Reviews and 85 Photos

Also Known As:: Rydges Plaza Cairns Hotel Cairns; Rydges Plaza Cairns Hotel; Rydges Plaza Hotel Cairns; Cairns Rydges Plaza Hotel

Address: Cnr Grafton and Spence Streets, Cairns, Queensland 4870, Australia

Region: Australia > Queensland > Cairns Region > Cairns

Amenities:

Bar/Lounge Business Centre Restaurant Room Service Suites Swimming Pool Wheelchair access

Hotel Style:

#27 Luxury Hotels in Cairns

Price range (per night): RM331 - 512

Hotel Class:4 star (4*)

Official Description (provided by the hotel):: Modernly appointed rooms overlooking the Cairns CBD. 5 minutes walking distance from the Cairns Convention Centre, Reef Casino, dining precinct, Birch carroll and Coyle cinemas and Cairns Central shopping centre. ... more less

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Newcastlediner

Newcastle, Australia

Senior Contributor

24 reviews

10 hotel reviews

Reviews in 12 cities

3 helpful votes

“Great Location, Friendly Staff”

Reviewed 20 April 2013

During a recent stay, I discovered the greatest advantage that Rydges Plaza has over the many other hotels in Cairns- Its central location. You can walk to virtually everything that matters in the Cairns CBD, including the Esplanade. We stayed in a 10th floor room- recently rennovated. Its was very comfortable and well appointed, with a contemporary decor. The bed... More

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Ninestrawberries

Townsville, Australia

1 review

1 helpful vote

“Great location but moldy, damp and old.”

Reviewed 8 April 2013

We were staying here for a little over a week for a relaxing 10 year anniversary celebrations with our 2 year old daughter. First thoughts of the building online and from walking into the reception were great. It was a ideal location and good service for the price but from the moment you walk into the elevator there was a... More

a5jce

Australia

Reviewer

5 reviews

5 hotel reviews

Reviews in 5 cities

4 helpful votes

“Only stayed for location close to station - wouldn't stay again”

Reviewed 4 April 2013

Arrived late evening and just needed somewhere to stay that was close to the railway station as we were catching the Sunlander train in the morning. Check in was easy with good service but the room (and the hotel in general) smelt very mouldy and damp - almost overpowering. Room was very tatty with missing tiles in the bathroom, filthy... More

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Dear a5jce, Thanks for the feedback on Rydges Plaza Cairns. I do apologise for the issue on the room charge, but I am pleased to hear that it was quickly rectified. I’m glad that the location of the hotel fit your travel needs. Regards, Fareid More

ralee21

Canberra

Contributor

19 reviews

8 hotel reviews

Reviews in 10 cities

7 helpful votes

“convienent location”

Reviewed 1 April 2013

Yes the hotel is showing its age but for the price is a convienent location, close to shops and the boulevard. Was in town for business and while there was a nightclub across the road it wasn't too loud. Tried to arrange car parking but there was pay parking directly outside hotel and we were able to park outside of... More

Dear ralee21, Thank you for taking the time to review Rydges Plaza Cairns. It was great to hear that the hotel’s location and price suited your needs for your business trip. We look forward to welcoming you back to the hotel on your next visit. Thanks, Fareid More

tighthead03

southampton

34 reviews

9 hotel reviews

Reviews in 20 cities

20 helpful votes

“Excellant staff, tired bathrooms.”

Reviewed 29 March 2013

I arrived a couple of hours early and met Daniel at the front desk, he had a look and it was ok for me to check in, he pointed everything out on the maps and answered any questions I had with interest and pointed things out that may be of interest to me.The room faced sideways so I had a... More

Dear tighthead03, Thank you for your kind comments on the hotel. We do strive to provide excellent guest services, and I know the staff will be happy to hear that you found this to be true during your stay. Several bathroom renovations have been completed so please feel free to request these rooms when you make your next booking. We... More

lahmalo

Brisbane, Australia

21 reviews

17 hotel reviews

17 helpful votes

“Very tired”

Reviewed 10 March 2013

Dirty ceiling, tired broken plastic fittings in the bathroom. The bed seemed clean. I was over the pool and a night club. Both were noisy. They do have an updated TV/internet/power supply on the desk which was great for charging devices though.

Dear lahmalo, Thank you for taking time to review Rydges Plaza Cairns. I would like to guarantee that overall hotel atmosphere is of the highest priority to us, and we are continuously upgrading. I have relayed on your comments to the Housekeeping team as well so they can put a greater focus on those specific areas. I am pleased to... More

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bree5670

3 reviews

3 hotel reviews

Reviews in 3 cities

2 helpful votes

“So run down”

Reviewed 5 March 2013

I'm sitting in my room right now, contemplating how a hotel could let itself go this much? The bathroom is covered in mouldy tile grout, and honestly makes me scared the roof is going to cave in due to the condition of the bathroom. Going to call reception and ask to be moved.... I wonder if all the rooms are... More

Dear bree5670, I was extremely disappointed to read your review regarding your experience at Rydges Plaza Cairns. I have alerted the Executive Housekeeper about your cleanliness comments, and these areas will be of a central focus of the team to improve. In respect to the overall hotel, I can assure you that we are continuously upgrading, and your feedback is... More

Dean2150

Hobart, Australia

16 reviews

11 hotel reviews

Reviews in 9 cities

“Basic”

Reviewed 21 February 2013

Hotel located a few blocks from the beach and dining areas. Rooms basic with some older style bathrooms. Good views toward trinity inlet and the. Roof top pool on one side - other has glimpses of the bay. Breakfast was good - no scrambled eggs

See 3 more reviews by Dean2150 for Cairns

Dear Dean2150, Thanks for taking time to leave your comments about Rydges Plaza Cairns. I am glad to hear you found the hotel satisfactory in terms of location, views, and breakfast. We hope to have you back at the hotel on your next visit to Cairns. Regards, Fareid More

lexif

13 helpful votes

“Wouldn't come back”

Reviewed 29 January 2013 via mobile

The hotel was on a $99 special down from an average rate of $120/140 for a standard room. It was basic and somewhat clean there was hair on the tiles and bathtub but thankfully none I the bed. The couch was falling apart and looked fairly sad. When we plugged the phone charger into the wall where the tv was... More

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See 4 more reviews by lexif for Cairns

Dear lexif, Thank you for your review on your stay. I assure you that customer service is of our utmost importance, and that your comments will reconfirm the level of service that needs to be provided by all staff. The front office and housekeeping teams have been made aware of your comments, and they will ensure that great service experience... More

blackmore1078

“Never stay here”

Reviewed 24 January 2013 via mobile

I am currently staying here and the service is horrible. Last minute.com said room came with breakfast and it does not. Went for breakfast and was told I was not even checked in. Really I do have a room key. Breakfast was cold. Room service last night was cold. Reception were not interested. Would not even look you in the... More

Dear blackmore1078, I was disappointed to read the remarks on your time at Rydges Plaza Cairns as your expectations of your stay were not met. I do apologise about the miscommunication with breakfast when you booked via lastminute.com. Since your stay, I have met with with the front desk, housekeeping and the food and beverage teams about your review, and... More

1-10 of 114 reviews

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Rydges Plaza Cairns Hotel Reviews, Cairns

Rydges Plaza Cairns

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