We stayed here for one night before and after doing a live aboard dive trip out of Cairns. The service was really great, they allowed us to store most of our luggage while on the dive trip so we could just take a small bag on the boat. They even offered to drop us at the dive shop in the... More

I booked to stay in the Heritage for 2 nights but ended up staying for 4 nights. The accommodation is very nice and it’s in a really good central location. The best part of the hotel is Rosemary (the manager?), she helped arrange my tours (gave honest opinions about what to do and I didn’t feel like she was just... More

Picked this hotel after reading reviews in tripadvisor. Found those reviews do tell the truth about this hotel. The manager is really helpful. Did feel like having a family in Cairns! The hotel itself is very nice. We booked a 2 bedroom suite which consist of 3 rooms (2 bedrooms - master and children bedroom- and one middle room with... More

We chose this hotel based on the reviews in TripAdvisor and Booking.com and were very pleased with the choice. The rooms are very clean and comfortable. The location is very convenient. Rosemary's hospitality is unbelievable: she helped us not only with advices on how to see more during the time we had, but also with some other organizations matters, which... More

Stayed in Cairns for Easter and chose this hotel because of the great Tripadvisor rating. Definitely deserves its number one ! Amazing how great staff can make a hotel stay feel like a home. Rosemary is so considerate and helpful. She is genuinely interested in your travels and experiences around Cairns. The hotel is in a quiet neighbourhood and NOT... More

Stayed 2 nights in March 2012. The room was very clean and pretty big. It is a fair price but can be quite a long walk to the centre of Cairns (approximately 10 minute walk to beginning of shops and restaurants). It is however very quiet and there was a free internet station in the front lobby. Front desk customer... More

Had a great stay here!! Rosemary was amazing! we had a large apartment style room plenty of space including microwave, fridge and sink so we were able to keep some breakfast items for morning! Free milk,tea, coffee,and water downstairs you can refill for fridge! No problems with room it was clean, bathroom was fine too! location was good also near... More

Stayed at the Heritage for 4 nights 2 weeks ago. Rosemary (the hotel manager) was great, not only had she sorted the room to bed three single travellers, but she offered some great advice about local amenities, trips and general tips. Her kindness and good humour really enhanced our stay. The room itself was very large with good beds and... More

Stayed here last yr on a last minute trip detour to Cairns- had to cancel New Zealand the day before bc of the earthquake in Christchurch so decided to go upto Cairns to see the Great Barrier Reef. Found the Heritage on Tripadvisor and was so happy that we did. Reasonable prices and such friendly service. rosemary helped us plan... More