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All 47 Port Douglas hotels

Ramada Resort Port Douglas

4.0 of 5
316 Port Douglas Rd, Port Douglas, Queensland 4877, Australia (Formerly Mercure Port Douglas Treetops Resort)
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Ramada Resort Port Douglas
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Ranked #25 of 47 hotels in Port Douglas
Most recent review
4 of 5 stars Reviewed 14 June 2013
BrianDerbyshire Chorley, United Kingdom
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177 reviews from our community

Traveller rating
    49
    82
    29
    7
    10
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Families
34
 
Couples
93
 
Solo
7
 
Business
0
 
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Chorley, United Kingdom
Senior Contributor
42 reviews 42 reviews
8 hotel reviews
Reviews in 20 cities Reviews in 20 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 14 June 2013 NEW

Where else can you walk into the lobby of a hotel and find a small heron fishing in the ornamental pond? This hotel merges modern hotel facilities with natural water running through the centre with trees growing everywhere - right through the restaurant roof! Excellent staff - very friendly and happy to oblige. Slight downside being rooms a bit small... More

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See 3 more reviews by BrianDerbyshire for Port Douglas
Sydney, Australia
Contributor
20 reviews 20 reviews
10 hotel reviews
Reviews in 8 cities Reviews in 8 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 11 June 2013

We arrived tired but were welcomed and all the booking in process was handled quickly. The appartment was spacious ad clean. All the comforts of home. The pool with mini waterfall is lovley and the restaurant served quality meals at a reasonable price. The reception staff were great. Very friendly while still being helpful and professional. Mikala helped explain what... More

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Melbourne
Contributor
15 reviews 15 reviews
15 hotel reviews
Reviews in 15 cities Reviews in 15 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 9 June 2013

First we were upgraded to a 2 bedroom apartment which was very much appreciated. The apartment was newly renovated and very very spacious and nicely decorated - loved it. Pool area very nice and the outside areas will be much better when the renovations are finished. Would have loved to be able to walk down through the gardens and ponds... More

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Michael A, Assistant Manager at Ramada Resort Port Douglas, responded to this review
13 June 2013

deemarnie, thank you for taking the time to write about your recent stay at the resort. We are of course absolutely delighted that you were very happy with your stay. We hope you have the opportunity for an extended stay with us in the near future! More

port macquarie
Senior Contributor
29 reviews 29 reviews
8 hotel reviews
Reviews in 16 cities Reviews in 16 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 9 June 2013

We had a marvellous family holiday in a two bedroom apartment. Were greeted by the smiling and professional staff at reception. Jessica was extremely helpful delivering our luggage for us on her cart. As these are newly renovated apartments they were well presented and comfortable. Only draw back is the outside area, two chairs outside on a slab of concrete... More

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Michael A, Assistant Manager at Ramada Resort Port Douglas, responded to this review
13 June 2013

Kim j, thank you for leaving a review about your experience whilst staying at the resort. Just to clarify the 2 bedroom apartments are set for 4 but we can accommodate up to 6 persons. Upgrade to the patios are within the scope of the upgrade to the common areas and will be a project visited in the near future.... More

Dubbo, New South Wales, Australia
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 6 June 2013

The first time I have been to the Far North, and the Ramada did not disappoint. Although it is undergoing refurbishment, I had an email prior to my arrival warning of this, and noise and construction was kept to the times specified in the email. Obviously there is still work to be done, but it looks promising. The only downside... More

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Michael A, Assistant Manager at Ramada Resort Port Douglas, responded to this review
8 June 2013

Helen H, Thank you for taking the time to provide feedback to us regarding your recent stay here at Ramada Port Douglas. We particularly appreciate positive feedback about our staff as this is a great way for the staff member and the management team to realise that we are delivering on our Count On Me! service promise. It is very... More

Cairns
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 5 June 2013

After a few years away, it was great to be able to return to what used to be Treetops Resort and see Bozo the cockatoo still there and ready for a scratch under his wing as we arrived. Overall an enjoyable stay but a few things needing improvement. Lots of renovation work still going on with areas of the resort... More

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Michael A, Assistant Manager at Ramada Resort Port Douglas, responded to this review
8 June 2013

Tropickle thanks for taking the time to write about your experience at your recent visit to the resort. It is exciting for us to read feedback about the renovated apartments and we are delighted you were impressed with the improvements. We apologise that there was a few issues during your stay that affected your experience. The landscaping upgrades in the... More

Sydney, Australia
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 1 June 2013 via mobile

The way my family and I were treated was appalling. I wouldn't recommend it to anyone. The front desk staff were so rude. We were delayed for check in, arrived just before 2nd and asked to go into town for 30 mins, we waited in foyer as we'd already been into town. Then when the 30 mins were up we... More

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Michael A, Assistant Manager at Ramada Resort Port Douglas, responded to this review
3 June 2013

RenLenCar we apologise that your room was not ready on arrival. It was disappointing to read your first impression of the property was not up to our usual high standards. We do our best to accommodate early check-in requests but cannot guarantee apartments will be ready until the designated check-in time. We take your comments regarding our customer service and... More

Melbourne
2 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 31 May 2013

Stayed here for a week in May with young children. All in all it's a lovely spot with easy access to the beach, nice pool and surrounds. The rooms are well furnished and I can't fault them at all. However- 1. Car parking was continually a problem, as car spaces were being occupied by builders materials, landscape supplies etc leaving... More

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Michael A, Assistant Manager at Ramada Resort Port Douglas, responded to this review
3 June 2013

PSM1981 thank you for taking the time to write about your experience at Ramada Port Douglas and pointing out areas where we can improve. We are committed in ensuring we deliver to our guests a memorable experience and we will review our procedures to ensure issues such as those you highlighted don't reoccur. We apologise for the inconvenience caused by... More

Newcastle
Top Contributor
96 reviews 96 reviews
32 hotel reviews
Reviews in 37 cities Reviews in 37 cities
51 helpful votes 51 helpful votes
4 of 5 stars Reviewed 30 May 2013

Undergoing extensive work on gardens at present which impacted slightly on our impression, but it is easy to imagine how beautiful it will be on completion. We stayed in a motel room which was very spacious, with sliding doors looking out on the soon to be completed gardens. The pool area has a south pacific island feel about it as... More

Was this review helpful? Yes 1
See 5 more reviews by Oldandnew for Port Douglas
Michael A, Assistant Manager at Ramada Resort Port Douglas, responded to this review
3 June 2013

Oldandnew we are delighted you enjoyed your stay at Ramada Port Douglas. Thank you for taking the time to leave a review about your experience. We are excited about the upgrade to the grounds and gardens and hope next time you are in our beautiful region you are able to stay with us again to see the completed works! More

Melbourne, Australia
Senior Reviewer
10 reviews 10 reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 22 May 2013

The attendants at the reception desk were very welcoming and friendly. The waitresses and waiters in the restuarant were very friendly, the service was excellent, as was the food. Our order was taken very quickly, they were flexible and accommodating to our dietary requirements with our order and the food was served not long after. The ambience is lovely. We... More

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See 4 more reviews by Kathy L for Port Douglas
 
 
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Additional Information about Ramada Resort Port Douglas

Also Known As:
Ramada Resort Port Douglas Hotel Port Douglas
Ramada Resort Port Douglas Hotel
Mercure Port Douglas
Port Douglas Mercure
Treetops Port Douglas
Address: 316 Port Douglas Rd, Port Douglas, Queensland 4877, Australia (Formerly Mercure Port Douglas Treetops Resort)
Phone Number:
Region: Australia > Queensland > Port Douglas
Amenities:
Bar/Lounge Business Centre Fitness Centre Free High-Speed Internet Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#12 Top resorts Hotels in Port Douglas
#21 Luxury Hotels in Port Douglas
#26 Family Hotels in Port Douglas
Price range (per night): RM427 - 767
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
Immerse yourself in a topical oasis .... Located a short walk from Port Douglas' famous Four Mile Beach the Ramada Resort Port Douglas provides a laid back tropical oasis set amongst relaxing rainforest gardens. The centerpiece of the resort is the heated tropical lagoon pool complete with waterfall and swim-up bar. The resort surrounds a unique pocket of Melaleuca rainforest, free flowing waterways and delightful lily ponds. Large barramundi can be seen swimming in the ponds, native birds and Ulysses butterflies with the iridescent blue wings make the gardens their home. Ramada Resort Port Douglas is the perfect base to just kick back and relax or for those who wish to get out and experience the World Heritage rainforests, Great Barrier Reef or the many attractions, tours and activities the region has to offer. Spacious and air-conditioned rooms, on-site restaurant and bar and the modern resort facilities all combine to make the Ramada Resort the perfect choice for your Port Douglas holiday. ... more   less 
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