Sheraton Mirage Port Douglas Resort (Australia): See 979 Hotel Reviews and 360 Photos

Also Known As:: Sheraton Mirage Port Douglas Hotel Port Douglas; Sheraton Mirage Port Douglas Hotel; Sheraton Port Douglas; Port Douglas Sheraton

Address: Port Douglas Road | PO Box 172, Port Douglas, Queensland 4877, Australia

Region: Australia > Queensland > Port Douglas

Amenities:

Bar/Lounge Beach Business Centre Fitness Centre Free Parking Children Activities Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access

Hotel Style:

#11 On the Beach Hotels in Port Douglas

#13 Romantic Hotels in Port Douglas

#18 Family Hotels in Port Douglas

#25 Luxury Hotels in Port Douglas

Price range (per night): RM563 - 2,141

Hotel Class:4.5 star (4.5*)

Official Description (provided by the hotel):: Beachfront Resort with guest rooms and private Villas on 4 mile beach, convenient to Great Barrier Reef & deep-sea fishing. ... more less

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979 reviews from our community

See which rooms travellers prefer - 213 traveller tips

Donut3672

Benalla

1 review

1 helpful vote

“very enjoyable”

Reviewed 19 May 2013 NEW

We recently stayed for 1 week at the resort. Must admit I was hesitant after reading the reviews but thought we would give it a chance and make up our own minds. We found the lagoon pools absolutely beautiful, the gardens are amazing and the location on four mile beach is hard to beat. Buffet breakfast was excellent in lovely... More

Was this review helpful? Yes 2

Problem with this review?

Dear Donut3672, Thank you for taking the time to post your lovely feedback from your recent stay with us. We were delighted to read your comments regarding our associates, our lagoon pools, the location of the resort, our tropical gardens and our sumptuous buffet breakfast. As you may already know, we are currently working with our new owners on refurbishment... More

Travelwise49

Cairns, Qld. Australia

Contributor

18 reviews

9 hotel reviews

Reviews in 10 cities

13 helpful votes

“Disappointing.”

We stayed at this hotel last night and was rather disappointed. Living in the region we understood that it would be rather outdated. However, we were not prepared for just how bad the condition had become. Negatives- carpets old, bathroom fittings old,TV sound not working on arrival, but must admit fixed quickly. Mini bar consists of 2 bottles of wine... More

Was this review helpful? Yes

Dear Travelwise49 Thank you for your review, and appreciate the feedback. I note your very high scores on our service, location and sleep quality; this was very pleasing to read. We also value your comments on the rooms being large & comfortable, the shuttle bus, you enjoyed the breakfast buffet variety. We note your feedback on the Mini Bar /... More

Braywin

Melbourne, Australia

2 helpful votes

“Greatest Resort in the World”

Reviewed 18 May 2013 NEW

Love reading all the reviews. I think some People would not be happy driving a brand new Rolls Royce! The Pools are 2nd to none. The Staff are all friendly, the Grounds 2nd to none. Of course the Rooms are dated, but they are Clean, and who wants to stay in their room? Just for sleeping I think. Best Beach... More

Was this review helpful? Yes 3

Dear Braywin, Thank you for taking the time to pass on your comments with regards your recent stay with us. Port Douglas is truly an amazing destination and the team here enjoy going out of their way to make each and every stay enjoyable for the right reasons. The acres of lagoons, tropical gardens and having direct access to four... More

5StarSeeker

Aussie Traveller

Senior Contributor

22 reviews

10 hotel reviews

Reviews in 16 cities

21 helpful votes

“Still a Classy Dame!”

We visited in May to attend the Sheraton Mirage Longest Lunch, part of Port Douglas Carnivale. The cuisine, created by the resort's long serving exec chef, is always a talking point and this year was no exception. Staying on the resort again was like being back in the company of a great old friend - excellent hospitality from a highly... More

See 4 more reviews by 5StarSeeker for Port Douglas

Dear 5StarSeeker Thank you for your 5 star rating on Tripadvisor and for your wonderful feedback. The Sheraton Mirage Longest Lunch is iconic here with 400 guests gathering by the Golf Course for great food & wine event all raising money for the Leukaemia foundation (close to $17,000 raised for the day!) So thank you for being a part of... More

kdonBrisbane

Brisbane

Reviews in 13 cities

8 helpful votes

“Just checked in and a little disappointed...”

Reviewed 18 May 2013 NEW via mobile

We arrived this afternoon for 2 nights only to find our room is outdated and we didn't get the deal we thought were getting. We were told that our two welcome drinks vouchers were only for the jug of water near the reception desk with lemon slices in it - we were expecting a coffee or softdrink at least. The... More

See 2 more reviews by kdonBrisbane for Port Douglas

Dear kdonBrisbane Thank you for choosing the Sheraton Mirage Port Douglas and sorry to read that you are disappointed and also found the pools cold and pools being pretty much the same. Apologies here however. as your review remains anonymous it is difficult for us to discuss and rectify for you when we have no details only reading via online... More

Mijak

Perth,Western Australia

31 reviews

15 hotel reviews

Reviews in 21 cities

“Really Nice.”

Reviewed 16 May 2013 NEW

Once you accept that the Resort is actually a little dated in the room decor and is getting somewhat old and requiring a lick of paint here and there then you move on and quickly realise the positives way outscore any negatives.For instance our room was unbelievably spacious and comfortable. The lagoon style pool arrangement is very eye catching and... More

Dear Mijak Greeting from Sheraton Mirage Port Douglas! Thank you very much for the kind feedback in terms of the location, room and services. We are looking at some upgrades to the Fitness Centre in the coming month and appreciate the comments. We look forward to your return and do reach out to us via the above email hotel link.... More

Kellie H

Brisbane, Queensland, Australia

2 reviews

“Fantastic pool...amazing food!”

Reviewed 15 May 2013 NEW

The outside venue is gorgeous. The buildings and rooms are a little outdated. The food is outstanding. The staff are friendly. We weren't particularly happy with the service on check-in. Admittedly we arrived at 2pm when check-in is at 3pm so we were fine to entertain ourselves for an hour. But when we returned at 3pm to be told our... More

Was this review helpful? Yes 1

Dear Kellie H Thank you for sharing your wonderful comments from your recent stay with us. While we are planning our transformation for the resort we are happy to hear that this did not negatively affect your stay at all. We were also very pleased to hear that you loved the pools, food and staff being friendly. I do apologise... More

AlaniaX

Edmonton, Canada

“Awesome resort atmosphere”

Reviewed 15 May 2013 NEW via mobile

I stayed here with my family in April 2013 and loved it. Staff were friendly, breakfast buffet was simply amazing. I expected croissants and cereal and got made to order omelettes, fresh fruits including passion fruit and more. The pools are lovely, the jacuzzi in the room is nice, and I appreciated the little shower sponge (loofah) that was included... More

Dear AlaniaX Thank you for staying with us recently and for taking time to share your experiences. We were delighted to hear how much you enjoyed our hotels exceptional location and spacious guest rooms. We are pleased you enjoyed all that the Sheraton has to offer and we look forward to welcoming you back again soon. Warm regards, Lachlan More

Costa K

Newcastle, Australia

“GREATEST POOL ON EARTH”

I've been reading some of the reviews bagging the old and musty smell, but eyes on the prize this has the greatest pool on earth and I have stayed in over 100 luxury resorts worldwide... Our 3 and especially 5 year old were in heaven! The action pool has to be experienced. We stayed in a golf villa which was... More

Dear Costa K Thank you for taking the time to review our hotel. It is so wonderful to hear that our facilities and team were able to make your stay with us more enjoyable! Our associates truly care for our guests and we love to see that shine through. There is nothing we love to hear more than our guests... More

HaloJen

Pittsburgh, Pennsylvania

43 reviews

4 hotel reviews

Reviews in 7 cities

11 helpful votes

“Major rehab needed!”

Reviewed 14 May 2013

Before ripping on this place, let me just say that the staff are great...SUPER friendly and helpful AND the omelets are great. But, this place is a blast from the past and is in need of major upgrades and renovations. Our room was so odd. Everything was old and smelled a little musty. We couldn't figure out the lights to... More

Dear HaloJen, Thank you for choosing the Sheraton Mirage for your trip to Port Douglas from Pittsburgh, Pennsylvania. We very much appreciate your kind comments on the breakfast omelettes and the service levels and note your feedback on the resort in general. As with previous reviews we are currently working on the resorts refurbishment plans for the future. HaloJen, once... More

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Sheraton Mirage Port Douglas Resort Hotel Reviews, Port Douglas

Sheraton Mirage Port Douglas Resort

979 reviews from our community

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