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Paradise Resort Gold Coast

3.0 of 5
122 Ferny Avenue, Surfers Paradise, Queensland 4217, Australia (Formerly Mercure Resort)
Hotel amenities
Paradise Resort Gold Coast
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519 reviews from our community

Traveller rating
    127
    205
    87
    48
    52
See reviews for
Families
414
 
Couples
10
 
Solo
0
 
Business
1
 
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Date Rating
1 review
1 of 5 stars Reviewed 23 May 2013 NEW

Hi folks, Currently staying in the resort. Just shows how good photography & a smart website can fool us. Facilities ok for kids. But can't compensate for dated & scruffy rooms. Backed up by staff with a poor attitude. Never again.

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1 review
1 of 5 stars Reviewed 21 May 2013 NEW

Be Careful when booking this accommodation!!! I have booked in advance and noticed online specials that were not their when booked months ago over $300 difference! I rang to see if they could match it as we still have at least 4 months till travel dates and they refused! This is not good buisness I thought booking early meant we... More

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coffs harbour
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed 16 May 2013

Absolutely fabulous. Something for everyone. Being a single mum this was great with the free session of daily childminding included in the package. There was something on at all times. We had theme park tickets but my daughter didn't want to leave the resort.

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Glen H, Operations Manager at Paradise Resort Gold Coast, responded to this review
18 May 2013

Dear traceys 123, Thank you for your review of Paradise Resort, It is nice to hear you enjoyed your break. Kind Regards, Glen & the Team More

1 review
5 of 5 stars Reviewed 8 May 2013 via mobile

I was so impressed with this place, kids had so much fun with constant activities to do they loved going into kids club which left us adults to have some quality adult time, very friendly staff nothing was too much trouble, would highly recommend it to anyone with kids. Thanks guys we will definitely be coming back:)

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Glen H, Operations Manager at Paradise Resort Gold Coast, responded to this review
18 May 2013

Dear Xyzabclmnop, Thank you for your review of Paradise Resort, Great to hear you had a good time we look forward to seeing you again soon. Kind Regards, Glen & the Team More

Emerald, Australia
1 review
4 of 5 stars Reviewed 5 May 2013

What a great place to stay for families! When I first booked this accommodation I had read alot of negative reviews on Trip Advisor that made me worried but decided to book anyway as the price was fantastic. We were not disappointed at all but quite the opposite impressed! Great staff and service always happy to help with a smile.... More

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Glen H, Operations Manager at Paradise Resort Gold Coast, responded to this review
18 May 2013

Dear Katrina S, Thank you for your review of Paradise Resort, We are glad that you didn’t listen to the negative reviews and that you had a great time. We hope to see you again soon. Kind Regards, Glen & the Team More

Noosaville, Australia
Senior Contributor
25 reviews 25 reviews
5 hotel reviews
Reviews in 14 cities Reviews in 14 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 26 April 2013

This place is amazing. The rooms are simple and comfortable but the activities available for children are AMAZING! Great waterparks, organised craft activities, games rooms, ice skating, and food options that suit all! You don't have to leave if you don't want to because the convenience store has thought of everything including selling wine etc for the parents after the... More

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Glen H, Operations Manager at Paradise Resort Gold Coast, responded to this review
4 May 2013

Dear Nelzyash, Thank you for your review of Paradise Resort, Another happy family glad you had an amazing time, hope to see you again soon. Kind Regards, Glen & the Team More

Melbourne, Australia
Senior Reviewer
7 reviews 7 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 21 April 2013

Stayed for 2 nights over Easter. Our 6 y/o loved the water park, and to be honest, so did I. Loads of stuff to do. The shop was great - well stocked with a good mix of supplies. Had dinner in the bistro and while our waiter was obviously very new, he was extremely helpful with my menu requests due... More

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Glen H, Operations Manager at Paradise Resort Gold Coast, responded to this review
4 May 2013

Dear CazzaLizzie J, Thank you for your review of Paradise Resort, We are glad you "Loved it" and hope to see you again soon for another pool side dinner. Kind Regards, Glen & the Team More

Contributor
15 reviews 15 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 15 April 2013 via mobile

*It's all about the kids here, activities planned all throughout the day, waterpark awesome, entertainment staff member on Sat 13 April definite asset to the team, good meals and not too pricey *Free outdoor secure parking *Looked like in process of renovations, well hope so anyway because the rooms were pretty old

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See 5 more reviews by Parb for Surfers Paradise
Glen H, Operations Manager at Paradise Resort Gold Coast, responded to this review
4 May 2013

Dear Parb, Thank you for your review of Paradise Resort, We are very proud of our activities staff members they have a great time, thank you for your kind words we will pass it on to them. Kind Regards, Glen & the Team More

Melbourne, Australia
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 14 April 2013

I have very mixed opinions on the Paradise Resort, but would certainly go again for the child-friendliness and play options. Close to the beach as well as having the water parks and adventure play area. Our son (2 years old) had a ball. The resort is lacking some services I usually expect. I had a few issues with the room.... More

Was this review helpful? Yes 1
Glen H, Operations Manager at Paradise Resort Gold Coast, responded to this review
4 May 2013

Dear Gimila, Thank you for your review of Paradise Resort, We are glad that you enjoyed your overall experience and that your son enjoyed the water park. And do apologize about the maintenance issues you found in the room Kind Regards, Glen & the Team More

Senior Contributor
27 reviews 27 reviews
19 hotel reviews
Reviews in 12 cities Reviews in 12 cities
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed 14 April 2013 via mobile

We have stayed here a few times now over the past eight years or so and the place is good for families with plenty for young kids to do but now that my children are getting a bit older they are finding it bit tiresome. We've stayed in the family rooms which have one room with 2 single beds and... More

Was this review helpful? Yes
See 7 more reviews by VoucherQueen101 for Surfers Paradise
Glen H, Operations Manager at Paradise Resort Gold Coast, responded to this review
4 May 2013

Dear VoucherQueen101, Thank you for your review of Paradise Resort, We are sorry to hear you feel like a number and do hope you will try us again after the refurbishment. Kind Regards, Glen & the Team More

 
 
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Hotel Summarization (Beta)

What travellers say

  • Kid Club(121)
  • Pool area(26)
  • Theme park(18)
  • Great time(15)
  • Rooms are clean(14)
  • Friendly and helpful(12)
  • Very good(12)
  • Adventure playground(10)
  • Next morning(8)
  • Saturday nights(7)

Additional Information about Paradise Resort Gold Coast

Address: 122 Ferny Avenue, Surfers Paradise, Queensland 4217, Australia (Formerly Mercure Resort)
Region: Australia > Queensland > Gold Coast > Surfers Paradise
Amenities:
Bar/Lounge Beach Business Centre Free High-Speed Internet Free Parking Children Activities Kitchenette Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#9 On the Beach Hotels in Surfers Paradise
#11 Top resorts Hotels in Surfers Paradise
#23 Family Hotels in Surfers Paradise
Price range (per night): RM468 - 856
Hotel Class:3 star (3*)
Official Description (provided by the hotel):
Set on 5 acres of tropical gardens close to beaches, attractions and the heart of Surfers Paradise, Paradise Resort Gold Coast is renowned as a Heaven for Kids and Paradise for Parents. The only resort that truly caters for all children from babies and toddlers right through to 12 year olds, you can relax knowing the kids are having a ball in our Zone 4 Kids club with its magical themed play spaces and fully supervised sessions daily. With the giant Zone 4 Kids Water Park, lagoon pool, spa, day spa, restaurants, bar and a host of free daily activities, Paradise Resort is the perfect choice for your next family holiday.If you are seeking a resort that will keep your children entertained from sun up to sundown this is the resort for you. There is a choice of a la carte dining, minimart and take away outlets. The resort is located within 200 metres of the beach and within easy walk to the centre of Surfers Paradise without having the stress of being in the hub. Paradise Resort has been a family favorite for over ten years. ... more   less 
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Also Known As:
Paradise Resort Gold Coast Hotel
Paradise Resort Gold Coast Hotel Surfers Paradise
Paradise Resort Surfers
Paradise Hotel Surfers
Paradise Resort Australia
Paradise Resort Gold Coast Surfers Paradise

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Paradise Resort Gold Coast
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