On arrival, our room was not clean (eg rug not vacuumed, dusty surfaces, grime in certain areas including shower, fridge) - we requested a further clean of the room but barely any of the main complaints were addressed. The furniture/technology was extremely outdated (eg analog tv with 3 channels, old sofa) and the room looked nothing like the pictures on...
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We apologize for the inconvenience you experienced during your stay and your feedback is important to us. We are working with our housekeeping staff to better coordinate our efforts in regards to cleanliness and are focusing on the dusting issue.
In regards to the A/C, unfortunately being the Easter long weekend we could not get an electrician in to fix...
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