The front desk staff were very helpful, friendly and more than happy to answer any questions I had however the apartment I stayed in was filthy! There was mould on the curtains, blood stains on pillows, no mattress or pillow protectors, couches had stains all over them, there was thick layer of dust and dead flies behind the bedside tables,... More

These guys have been here a long time. I like the efficiency of the staff. They clearly have to deal with schoolies and they have a no nonsense attitude. Great for families. I first stayed here in 1994 on the 13th floor with some mates and had an awesome time. 17 years later I'm staying here again with my sister... More

I found the manager to be extremely unprofessional and unhelpful. I was frowned upon when I questioned anything at the hotel which included dodgy cash transactions. I made my stay and further the following weeks very unpleasant. I would not recommend anyone to stay at this complex. The managerial side of this organisation is inexperienced and I believe discrimitive about... More

Stayed in apartment 47 looking out to the North. At this height, the 11th floor, we could see over the tops of most of the other high rise buildings. Being directly on the beach we had the best of the views, It was great to wake up in the morning to the dawn sun shining over the ocean. I could... More

Thanks to the Grosvenor Staff, we had a great weekend.Lovely Sunny Unit with great views over the sea. Would definetely come back again. Very central to Cavill Mall and Restaurants. More

Booked 4 months in advance, called to confirm booking was ok and requested an Air Con room, advised that the room allocations had not been done (1 week prior to arrival) so kind of expected to get an AC room as advised there would be 2 kids (2.5 & 10) - Also requested a high floor, was allocated the first... More

Date of stay: NONE - THEY GAVE AWAY MY ROOM (and not because i was late getting there). I knew that the New Years season would be busy. So I booked 6 months in advance. I traveled from the United States to propose to my lady in a romamntic setting. They told me that they gave my accomodations to thier... More

We made our booking 7 months in advance and THE DAY BEFORE we fly from Sydney to the Gold Coast to check in we get a phone call at 2o'clock in the afternoon to say that our room will no longer be available and they have moved us to a different hotel miles away from everything! As you can imagine... More

Not as fancy looking as a lot of the highrise accomodation in Surfers but you do get a reasonable room and position with the Grosvenor. Booked a 2 bedroom apartment for $151/night. Master bedroom has queen bed and own ensuite (shower/toilet/basin) 2nd bedroom has 2 single beds. Unit is fully self-contained with kitchen having microwave, fridge, oven and dishwasher. The... More