Thanks for a great review. The newly refurbished Southbank Grill has really been a hit with regular and new guests alike. Our new dinner menu launched this week (22/05) and the depth of great grill options really is a beef lovers delight. There's also some great game options and locally sourced seafood straight off the reef. I'm sure on your... More

Thanks for your kind review Brian. Its very rewarding for the team when their efforts are made note of in forums such as this site. We're glad you enojoyed your stay. The location certainly is one of the many great features of the hotel. The proximity to the CBD and of course the many restaurants on Palmer st make it... More

Thanks for your feedback Lawrence. One key benefit of the apartments is that they are very generously sized. Given their location behind the hotel in McIlwraith street they are also pretty quiet. With full access to all of the hotel amenities, these apartments certainly are some of the best value in Townsville when it comes to self contained options. We... More

Thanks again Sampras, we do enjoy having you stay with us will see you again soon. Cheers, Rob. More

Thanks for your feedback. Air conditioning is one thing you must have working in Far North Queensland and I do apologise that yours wasn't. I can assure you that we wouldn't check anyone into a room with a non-functioning air con, the last thing we want is to 'bake' our guests! We'll also follow up on the alarm clock, with... More

Thanks for your feedback Phil. Considerable and ongoing refurbishment is continuing in the hotel, including the elevator which you mentioned. It is not broken down, it is being upgraded. In-room works were completed last August and bathrooms are currently in the pipeline. Its a pity you didn't find breakfast to you liking, we've been getting some great feedback. Our espresso... More

Reviews on Trip advisor are a great way for our team to gauge how we are performing and more importantly how are guests are enjoying their experience with us. There have been many changes in the apartments since your stay with us last November. I am confident that the standard of cleaning is well above filthy. I was unable to... More

Thanks for your feedback. As you may have read in prior responses, bathrooms are currently in the pipeline and we hope to commence work towards the end of this year. Along with paint and carpets, built-in robes, mini-bar, bedheads, lighting and upholstery was included in the bedroom refurbishment. We're glad that you enjoyed the buffet breakfast we have been receiving... More

Thanks for your feedback Jan. I guess its not wise to bring up negative guest feedback, but funnily enough I received some on this site about the air conditioning being too cold not 1 month ago! I'm glad the staff were able to improve the performance but I will look into why it did not reach full potential (its generally... More