Ibis Townsville (Australia): See 216 Hotel Reviews and 15 Photos

Also Known As:: Hotel Accor Townsville

Address: 12-14 Palmer Street, Townsville, Queensland 4810, Australia

Region: Australia > Queensland > Townsville

Amenities:

Free Parking Restaurant Wheelchair access

Hotel Style:

Ranked #12 of 39 hotels in Townsville

Price range (per night): RM260 - 590

Hotel Class:3.5 star (3.5*)

Official Description (provided by the hotel):: Ibis Townsville is conveniently located in the heart of the city dining precinct and only a few minutes walk from the main shopping centre of Flinders Mall. The hotel features 118 rooms, a cafe with alfresco dining and two meeting rooms for up to 80 delegates. Guests will also enjoy close proximity to the popular Strand development, where they can enjoy beautiful beaches, a swimming pool, community art and public events. ... more less

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216 reviews from our community

See which rooms travellers prefer - 5 traveller tips

LarissaJohn

Brisbane, Australia

1 review

“Above and beyond”

Reviewed 6 May 2013

Massive thank you to Dylan and all the staff at the Ibis in Townsville. We were greeted by Dylan at the reception who checked us into our room and then sorted us out with the best seat in the restaurant, right in front of the TV for the Reds game. He also came to our rescue the next day, when... More

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Dear LarissaJohn, Wow what an outstanding review for the hotel, Sugatrain and our team members. AT ibis Townsville we work hard to always go above and beyond for our guests. We are the point of difference which is why we have many return guests. Dylan and all our team members are an asset to the hotel and we pride ourselves... More

jewCairns_Australia

Cairns, Australia

“Customer Service”

Reviewed 2 May 2013

They could improve slightly - Breakfast was inclusive but the staff member who was organising the seating for Breakfast insisted that breakfast was not inclusive and we where asked to pay. She could have enquired and asked some questions before insisting. On the other hand the Assistant Manager was very helpful when I made a phone call and made a... More

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Review collected in partnership with Accorhotels.com

Dear jewCairns_Australia, Thank you for your review. You have highlighted an area which requires development. Your comments will be bought up with our team. At ibis Townsville we strive for excellence in service and feedback is important when we are not consistant. It is always a pleasure receiving positive feedback and great to see an instant result when your complaint... More

Cruzin303

Senior Reviewer

10 reviews

Reviews in 3 cities

8 helpful votes

“A comfortable stop”

Reviewed 28 April 2013

A short walk from the CBD, with comfortable, if a little tired, rooms and amenities, the staff are pleasant and helpful. There are numerous dining options close by including the attached restruant ( separate review) and room service.

See 2 more reviews by Cruzin303 for Townsville

Dear Cruzin303, What a great review, Thank you. We are lucky to be located in Palmer Street, being surrounded by local attractions and having a restaurant that is attached which offers great room service. It is great to see consistency throughout your stay. We pride ourselves on our service and strive for excellence in all areas. We hope to see... More

Bill M

9 reviews

3 hotel reviews

Reviews in 4 cities

1 helpful vote

“Great experience in the North”

Reviewed 21 April 2013

I spent 3 great nights in Townsville, North Queensland at the Ibis. As far as location to the city, night clubs and business' are concerned you'll not find a better place. I loved the room, enjoyed the view and found the staff very friendly. The great service is the same be it 7am or 10:30pm, I highly recommend the Ibis... More

See 2 more reviews by Bill M for Townsville

Dear Bill M, Thank you for you fantastic review. Our location is great. As you have stated, we are close to the CBD, nightlife and businesses. At Ibis Townsville we strive for excellence in service. It is great you received consistant service throughout your stay. The team at Ibis Townsville will be very pleased to see your review. We look... More

Steveqld

Contributor

12 reviews

9 hotel reviews

Reviews in 9 cities

“4 night business stay, pleasant staff and comfortable stay”

Reviewed 14 April 2013

Stayed here for 4 nights from 8/4/12. Staff were pleasant and helpful and the room was clean and well serviced. Not having free wifi in the room annoys me at any hotel but 15 minutes free is available in the foyer. The location is handy to the city and there is no shortage of eateries in the near vicinity. Not... More

Hello Steveqld, Thank you for your great review. We do take pride in our service and welcome our guests with comfort and ease. I have to agree our location is great. Centrally located to Townsville and local attractions, and being located on Palmer Street you are spoilt for choice when it comes to dining. WiFi is available throughout the hotel... More

divergirl88

Townsville, Australia

5 hotel reviews

Reviews in 7 cities

4 helpful votes

“Great place to stay if you miss the Ferry”

Reviewed 9 April 2013

After a lengthy delay in leaving Cairns my flight failed to get me back to Townsville in time for the last ferry to Magnetic Island. I highly recommend the Ibis as a place to call home for the night in such circumstances. Having the 24 hour reception is a godsend when arriving so late at night and not having to... More

Hello divergirl88, Wow what a fantastic review. Thank you. It is always a pleasure to receive positive feedback. We are a convenient hotel with our 24 hour Reception and always strive for superior service. Sugatrain is a great place to eat and we are lucky to call it ours. Again, thank you for your great review and we look forward... More

D_Ytravellers

Buderim, Australia

2 reviews

Reviews in 2 cities

“recommended”

Reviewed 1 April 2013

Excellent staff,all friendly and professional, well priced and top quality food and the location in Palmer Street provides easy access to all points of Townsville. Parking is very easy. Rooms were of a good size and were modern, cleaned every day.

Hi D_Ytravellers, Thank you for your fantastic review. Our team pride themselves with their service and professionalism. We have a great restaurant and located in a great part of Townsville. I have to agree with you again, our rooms are functional, clean and modern. We hope to see you again soon. Kindest Regards Steve Wellsteed General Manager Hotel Ibis Townsville More

Sveenz

Zurich

Top Contributor

81 reviews

51 hotel reviews

Reviews in 52 cities

33 helpful votes

“good for 1 night”

Reviewed 31 March 2013

Ibis hotel Townsville is a typical business hotel with competitive rates. It has everything you need, from parking to restaurant and facilities in the room however as all Ibis hotels it is not charming. The surroundings of this hotels are great, it is located in a street with plenty of restaurants and bars to hang out at night. Thus for... More

Good Evening Sveenz, Thank you for your review. It is great to see we met your expectations. Thank you for your loyalty of the Ibis brand. We are a business hotel and our location is for travellers alike is fantastic. We function well and our Hotel offers what you need. Kindest Regards Steve Wellsteed General Manager Hotel Ibis Townsville More

ShepLapstone

Lapstone

57 reviews

42 hotel reviews

Reviews in 27 cities

30 helpful votes

“Very nice rooms. good service”

I was really pleased with my King Room at the Ibis, Townsville. A very good location in Palmer street amongst the restaurants and other nice hotels, and just a stroll across the river to the centre of town. I loved my reasonably spacious room, the comfortable bed, desk area and bathroom amenities. It gave me a nice feeling to stay... More

See 3 more reviews by ShepLapstone for Townsville

ShepLapstone has 1 more review of Ibis Townsville

“Usual Ibis quality rooms”

Reviewed 28 January 2012

Hello ShepLapstone, Wow - five out of five. Thank you for the fantastic review. Our location is perfect, as you said our rooms are comfortable and we are very lucky that have a great restaurant that opens out onto Palmer Street. Our team strive to be helpful, friendly and making our guests feel welcome and comfortable evrytime. We look forward... More

BradleyMackay

Mackay

“My business trip to Townsville.”

Reviewed 27 March 2013

No secure parking for my BMW and the blind for the rooms window did not open. Also the bed rolled around and was not secured to the floor. Otherwise OK. The meal at Sugartrain for nice and the location was very good. Palmer street has lots to offer

Hello BradleyMackay, Thank you for your feedback. Unfortunately we do not have secure parking due to space limitations of our property. We do, however, have two parks that are located at Reception and covered by security cameras. Next time you are staying with us we will provide you with these parks, if available. Our beds are on wheels but should... More

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Ibis Townsville Hotel Reviews, Townsville

Ibis Townsville

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