Stayed at Crown Promenade over the weekend. Paid for accommodation through Travel Agent. When checking in, we were asked to deposit $300 ($100 per night) for incedentials. We only had debit cards and were advise that it would take 3 weeks to get our money back. So we had to put it on EFTPOS. Everything was running smoothly until my... More

Loved the room. Very functional; good outlets, good bathroom, loved the shower. Staff is very professional, friendly, and helpful. Breakfast is convenient, but expensive, and the food is a bit bland for me. WiFi is a complete ripoff. $25 (approximately) for 24 hours PER DEVICE in your room. WiFi should be free for what the room costs. Great location --... More

Fantastic hotel in a great location. Rooms are well furnished, quiet and with a great flat screen TV. Easy walk to all attractions and restaurants. The pool on level 3 is fantastic as is the gym equipment. Breakfast and meals are of high standard as it the cleaning and furnshings of rooms. Only criticism was the flow of the shower... More

This review would have received 5 stars, however I feel that free internet access is now intregral to any hotel, and thus where charges are made this is reflected in the overall rating. Lovely clean, bright modern hotel with a fantastic swiming pool and gym. Located conveniently on the southbank and part of the leisure complex it is easy to... More

I had a great 2 night stay. Room comfortable and food good. No bath in room - shower only. Easy walk to many restaurants and night-life. More

I was pleasantly surprised by this hotel. The rooms are much the same as many other hotels of this nature but it had a very friendly atmosphere and the staff couldn't have been more helpful. The bar at steet level was lively and seemed to attract many of the locals, even though the casino is just across the street. Easy... More

We were surprised how big the rooms were and the view from the higher rooms were fantastic. Bar was snazzy behind timber cupboard. Safe in room which is alway helpful. Close to Southbank and plenty of restaurants. Direct access from hotel to crown casino. The staff are very friendly and helpful. More

Melbourne was the last stop on holiday in Australia. The company, Down Under Answers that booked the trip and made all the arrangements for us originally had us staying at a Travelodge in Melbourne. When we received our final travel documents I was pleasantly surprised to see us booked into the Crown complex. As a poker player I was familiar... More

Shocked to fine no free wifi, it cost $24 for 24 hrs, no fan in the bathroom which is very unusual for a top hotel. Excellent service, convenient walk way to the Crown Casino. Close to many restaurants at South Bank. Very dusty room as ours was a special suite so I'd say not often used or cleaned. $700 for... More