The staff are extremely helpful. I called down to reception for an extra blanket (more on the below) and some clean towels (my fault, I had forgotten to take down the 'do not disturb' sign) and had them delivered within minutes. My TV in room 513 would not work and someone came up within 10 minutes to fix it (everything... More

My partner and I stayed here for 2 nights in late January 2012 and we were left disappointed! It is in a fabulous location, within walking distance to everywhere (Crown, Fed Square, Bourke St Etc,) however, the staff need a lesson in customer service!! First off we were told that they did not have their own parking facilities and that... More

Stayed at The Oaks on Collins recently for one night after a trade show. My suite 1702 was very large and faced Collins Street, everything in the room was great, except for the bathroom. For such a large room I could not understand why the bathroom was so small and badly laid out. Think cruise ship but smaller! The small... More

we were disappointed with our room here, it was an internal room without a window, very claustrophobic feeling, whats more the bathroom is a frosted glass cubicle beside the bed,[ within touching distance] absolutely no privacy guaranteed, so stay away from the curry. I d not recommend this place. More

Having stayed at various 5 star hotels in Melbourne, I decided to try something different this trip so I booked into the Oaks on Collins for 4 nights in an Executive studio apartment The apartment was small but ever so comfortable, It had a small kitchen, lots of cupboard space, and a functional bathroom. The apartment was beautifully decorated and... More

The place is an apartment style room. And it is very clean , and accessible to visit the city sights. The toiletries are very limited but the clean place and other amenities made it up. Breakfast was a bit expensive for just the basics but I think melbourne is expensive as a whole More

We stayed in the 2bdrm suite and it was quite nice. Pros: 17th floor nice and quiet big fridge, stove, dishwasher, microwave Awesome spot and only 3 blocks from Southern Cross station. Cons: hardly any cutlery and had only 1 wine glass (had to call reception for more). no bathroom bench to put your stuff on! 2nd bed wasn't private... More

Positives - Room was nicely decorated, modern, spacious, staff helpful, good location. Big negative glass bathroom. I am here on business sharing a room with my business partner, and even though we are close I think an opaque piece of glass between you is way too much! Or not enough! it's a big room there would have been plenty of... More

Bed was more comfortable than mine at home! Room spacious and well equipped. Nice quiet area. Enjoyable stay! More