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Mercure Broome

4.0 of 5
Weld Street | PO Box 79, Broome, Western Australia 6725, Australia
Hotel amenities
Mercure Broome
Ranked #10 of 11 hotels in Broome
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191 reviews from our community

Traveller rating
    20
    72
    63
    22
    14
See reviews for
Families
21
 
Couples
85
 
Solo
25
 
Business
48
 
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Date Rating
Melbourne, Australia
1 review
3 of 5 stars Reviewed 12 May 2013

Very dissapointed with this hotel. Facilities, cleanliness and room were well below par. Impossible to work in room as so dark. Grubby and certainly not up to the standard I would expect. No biscuits, no toaster, tiny fidge and old and dank bedding.

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Review collected in partnership with Accorhotels.com

Perth
1 review
4 of 5 stars Reviewed 12 May 2013

The hotel is located near the town centre and within walking distance of Chinatown, Matsos and Port Beach. Meals are good, service was good and room was OK but air conditioning tied into room card, which means the room can get a little warm while you are out. I find it a convenient hotel to stay at and recommend it... More

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Review collected in partnership with Accorhotels.com

Port Hedland, Australia
1 review
3 of 5 stars Reviewed 25 April 2013

We were upgraded to a deluxe room, but the room had a disabled shower, not sure if all the rooms are like that(non of us are disabled) Other than some cloths being stolen from our veranda or stay was ok

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Review collected in partnership with Accorhotels.com

Perth
Senior Contributor
27 reviews 27 reviews
8 hotel reviews
Reviews in 15 cities Reviews in 15 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 19 April 2013

Reasonably quiet period but the adjoining irish pub is good on Tuesday nights and the pool is cooling in the hot and humid weather. Breakfast was not the greatest i have had for a buffet, i had an omelette and paid extra for bacon and only one rash with no eye was on the plate. Rooms were clean and mine... More

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See 2 more reviews by John E for Broome
James_FOM, Front Office Manager at Mercure Broome, responded to this review
20 April 2013

Thank you for providing feedback on your stay. I have passed on your feedback to our F&B Department so that improvements can be made. Overall it is a pleasure to hear you enjoyed your stay and I look forward to having the oppertunity of welcoming you back in the near future. Kind regards, James More

Christchurch, New Zealand
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed 19 April 2013

We stayed in ths hotel for 5 nights at the beginning of the dry season. The facilities are excellent and the staff were even better. Emma and Belinda on reception looked after us during our late checkin. The food was great in the restaurant as well. Rooms were clean and well maintained. Would recommend a dip in the pool near... More

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James_FOM, Front Office Manager at Mercure Broome, responded to this review
20 April 2013

I am certain that all of the staff, especially Emma and Belinda will be thrilled. The team here is working very hard to always improve our guest experience and it is a pleasure to hear you enjoyed your stay. As you will have to escape the cold days of Christchurch, I look forward to welcoming you back in the near... More

Broome
2 reviews
1 of 5 stars Reviewed 14 April 2013

Room size was fine. fittings quite ok. Cleanliness of room, pathetic. In 5 Days towels not changed once, furniture not cleaned once in 5 days. Noise from residents above bad. WiFi a shocker. Restaurant waitress arrogant, not sure what she was there for. Reception staff friendly except for the arrogance of "duty manager"?? Secure parking in closed off zone was... More

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James_FOM, Front Office Manager at Mercure Broome, responded to this review
20 April 2013

We appreciate you taking the time to provide us with feedback on your recent stay. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I will be personally addressing your comments with our senior management to prevent future occurance. Kind regards, James More

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2 reviews
4 of 5 stars Reviewed 11 April 2013

We stayed in Broome at the very beginning of the dry season when it was fairly quiet. We hoped it got busier for the staff and visitors at the Mercure as the facilities were excellent and staff were brilliant- Particulalry Marlikka at reception who made us feel really welcome and always answered our enquires with a smile. My only regret... More

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Review collected in partnership with Accorhotels.com

James_FOM, Front Office Manager at Mercure Broome, responded to this review
20 April 2013

Thank you for taking the time to provide feedback on your stay with us. It is a pleasure to hear you enjoyed your stay and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I look forward to welcoming you back to... More

Gerringong
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 8 April 2013

Nice hotel. Room was good although air conditioning was not efficient and rarely pulled the temperature below 24 degrees. We had fan and air conditioning on all night and still laid on top of the sheets. Apart from that we would not hesitate to stay again

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Review collected in partnership with Accorhotels.com

James_FOM, Front Office Manager at Mercure Broome, responded to this review
9 April 2013

Thank you for providing feedback, please accept my apologies. If possible are you please able to inform the hotel of the room number that you stayed in. We currently are undergoing our regular servicing on all air conditioning and would be extremely appreciative for the oppertunity to inspect this room and resolve any problems. Overall I am pleased to hear... More

Perth
1 review
3 of 5 stars Reviewed 1 April 2013

The beds in the rooms around the pool are too big for the roome size. There is only a small area to move around the room due to the bed surround. I ate at the pub next to the motel - the food at the pub is just - but it is cheap.

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Review collected in partnership with Accorhotels.com

Perth, Australia
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 27 March 2013

I used to really love this hotel but it is in need of a re vamp to keep up with all the other hotels around broome and for what they charge per night one would expect more. Both the pools were great the larger pool was really warm and the smaller pool beautiful and cool with the sails over the... More

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Review collected in partnership with Accorhotels.com

James_FOM, Front Office Manager at Mercure Broome, responded to this review
9 April 2013

We appreciate you providing feedback on your recent stay. Your response has been shared with our executive team. I am pleased to hear you enjoyed the use of the properties facilities and hope to have the oppertunity to better serve you in the near future. Kind regards, James More

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Additional Information about Mercure Broome

Also Known As:
Mercure Broome Hotel Broome
Mercure Broome Hotel
Mercure Hotel Continental Broome
Accor Hotel Continental Broome
Mercure Broome Australia - Western Australia
Address: Weld Street | PO Box 79, Broome, Western Australia 6725, Australia
Region: Australia > Western Australia > Broome
Amenities:
Bar/Lounge Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Luxury Hotels in Broome
Price range (per night): RM399 - 762
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
Mercure Inn Continental Broome is set between a vast red desert and azure blue sea, Just walking distance from the heart of Broome, and only 10 minute drive from the spectacular pristine white sands of Cable Beach, making the Mercure Inn Continental Broome the ideal location to explore Broome and it’s surrounds. ... more   less 
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