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Mangrove Hotel

4.0 of 5
47 Carnarvon Street, Broome, Western Australia 6725, Australia
Hotel amenities
Mangrove Hotel
Ranked #11 of 11 hotels in Broome
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64 reviews from our community

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Date Rating
Tamworth, Australia
1 review
2 of 5 stars Reviewed 14 May 2013 NEW

Our experience at The Mangrove for 1 night was poor. We contacted this hotel on Wednesday to arrrange to have our luggage left at the hotel whilst we were on a 2 day trip. The office girl was unable to find our names on the register. The accommodation was booked through our travel agent. The receptionist advised us we could... More

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GeneralManagerMRHB, General Manager at Mangrove Hotel, responded to this review
15 May 2013

Thanks for your comments Lyn C which we welcome. You had previously stayed with us in April and it would appear that the 2nd booking in May was not made. Certainly when your bags arrived, our team should have checked the names on the bag against the reservations, and this has now been implemented. Once the error was identified, it... More

Sydney, Australia
2 reviews
3 of 5 stars Reviewed 8 May 2013

I have just stayed at The Mangrove for 4 days and was generally happy. The staff are young and helpful, obviously students from everywhere. The French girl who was in the restaurant at breakfast was particularly helpful. The Manager however was never to be seen, a bit like the Scarlet Pimpernel. he was in the restaurant at breakfast one day... More

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GeneralManagerMRHB, General Manager at Mangrove Hotel, responded to this review
10 May 2013

Good morning Robbie1. Thanks for your review of your recent stay at the Mangrove. The property does truly have great potential, and without doubt the best view in Broome. I apologise for not acknowledging you during breakfast - it certainly wasn't intentional as I make a point with engaging with as many guests as I can and encourage all team... More

1 review
4 of 5 stars Reviewed 26 April 2013 via mobile

So this is a very old hotel being updated in places ..... Our room was nice, clean, spacious, and opened onto the pool area. The pool is very dated, tired looking and not inviting at all but we saw the pool guy test the water twice a day so assumed it was clean (hard to tell with brown pebblecrete!). Breakfast... More

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GeneralManagerMRHB, General Manager at Mangrove Hotel, responded to this review
10 May 2013

Dear Funfifties88 - yes, the property will be 40 years young next year. A decision had been made not to have sweets on the menu due to the fact that they did not move. You will be pleased to hear for your next visit, that the sweet menu has been revised and back on the menu. We source local produce... More

Contributor
16 reviews 16 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 21 April 2013 via mobile

We didn't stay here so can't comment on the rooms. We were taken here by a couple of local friends for Sun lunch at the bar and were impressed with the location, service, food and value. The manager greeted us to the bar and offered use of the pool for our kids. We then noticed they offered free kids meals... More

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See 3 more reviews by Mizerpunk for Broome
GeneralManagerMRHB, General Manager at Mangrove Hotel, responded to this review
24 April 2013

Thanks for your review Mizerpunk! There are a number of changes that have been and will continue to be implemented by new management over the coming months. We have as a key platform decided to pursue a a path of offering good food, good portions at good prices representing value for money. We are very kids friendly and will continue... More

2 reviews
Reviews in 2 cities Reviews in 2 cities
2 of 5 stars Reviewed 12 April 2013 via mobile

We visit Broome regularly, and have stayed in most of the hotels there over the years. We had never tried the mangrove as friends advised us that it was not good. However we thought we would give it a try. We booked the cheapest room available and so were not expecting luxury, however I was very disappointed by the room.... More

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GeneralManagerMRHB, General Manager at Mangrove Hotel, responded to this review
13 April 2013

Thanks Noodiego for your review. We have not received a complaint about cleaning in the resort for some time so this was a surprise to us. Management is on the resort 24/7 and had there been an issue with your room it would have been immediately addressed had it been brought to the teams attention. The courtyard is not a... More

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Stratford, Australia
Contributor
12 reviews 12 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 April 2013

I was very hesitant about going to this pub to watch the stairway to the moon after reading the negative reviews on this site. One has to look very close to what the reviews say. "NO INTERNET" look outside at the view !!!!! "Old and tired" may have been, but it is upto date now, a few things like a... More

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GeneralManagerMRHB, General Manager at Mangrove Hotel, responded to this review
15 April 2013

Glad to hear you had a good time bricko3008. A refurbishment programme is about to commence in this iconic property which will address problematic WIFI. Our new chef is doing a great job, and we have deliberately set a path to provide good food, well proporti0oned at reasonable cost for not only our in-house guests, but also the local market... More

Broome
1 review
5 of 5 stars Reviewed 5 March 2013

Me and my partner went down to the Mangrove this Sunday just gone to meet up with friends and check it out. we're locals in Broome and have heard many different things about the place and new changes that are happening and just happened to be looking on facebook and came across their Lazy Sunday so went down. Had a... More

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GeneralManagerMRHB, General Manager at Mangrove Hotel, responded to this review
6 March 2013

Thanks for the great feed back. All new team and they enjoy serving the guests. Danny Christensen is a great muso and pleasing to see some of the locals coming back to the Mangrove. We have an excellent team in the kitchen with a concentration on good fresh food with decent servings at a great price. The entertainment and meals... More

1 review
5 of 5 stars Reviewed 14 February 2013 via mobile

Arrived for a late check in to be met by manager Tony. Greeted with a warm welcome, from there it only got better. Room was amazing, pool by our door and a view over the mangroves. Spectacular views, amazing service. Jade in particular went over and above what was required to help make our stay amazing, helping us with whatever... More

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GeneralManagerMRHB, General Manager at Mangrove Hotel, responded to this review
15 February 2013

Dear Binds21 Glad you enjoyed your stay. The new team at Mangrove is very guest centric and will continue to strive to provide our guests with their expectations being exceeded. The new Exec Chef is producing fantastic food and all fresh including the fish 3 times a week straight from Roebuck Bay. It is pleasing to get such a review... More

Perth, Australia
Senior Contributor
30 reviews 30 reviews
9 hotel reviews
Reviews in 18 cities Reviews in 18 cities
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed 22 January 2013 via mobile

Stayed here one night as I was in Broome for work. It served its purpose in that I had a bed and that is just about it. Do not expect anything else, it is jut below the average motel level. There is no internet available, there is no minibar, snd if you are thirsty in the hot nights in Broome... More

Was this review helpful? Yes 2
GeneralManagerMRHB, General Manager at Mangrove Hotel, responded to this review
1 February 2013

Reviews are always appreciated. The resort does have wifi at additional cost with tickets available on a pre purchase basis through either reception or at the bar. This policy is currently being reviewed as part of the restructure and revamping about to commence at the property. It would appear you stayed in a motel room which is our basic grade,... More

Kalumburu
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
18 helpful votes 18 helpful votes
1 of 5 stars Reviewed 21 January 2013

4 years since last stay and very dissappointed with how far this place has fallen. The food out the back with views out on the bay is still very good and reception staff were very professional and helpful - apart from that the hotel seems to be suffering from a lack of management and/or lack of professionalism/work by staff. The... More

Was this review helpful? Yes 3
See 3 more reviews by simples for Broome
GeneralManagerMRHB, General Manager at Mangrove Hotel, responded to this review
22 January 2013

Thanks for your review which is appreciated. A new management team has been appointed at The Mangrove late December and it certainly is not being converted to a back packers. New airconditioning has been installed into Charters which will re-open for fine dining mid February. New cool/keg room has been installed into Palms Bar, and over the next 2 months,... More

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Additional Information about Mangrove Hotel

Also Known As:
Mangrove Hotel Broome
Mangrove Hotel Broome, Australia - Western Australia
Address: 47 Carnarvon Street, Broome, Western Australia 6725, Australia
Region: Australia > Western Australia > Broome
Amenities:
Free Parking Restaurant Swimming Pool
Hotel Style:
#9 Luxury Hotels in Broome
Price range (per night): RM458 - 777
Hotel Class:4 star (4*)
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Mangrove Hotel
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