Since my last stay where i noticed the rooms were starting to deteriorate I don't believe anything has occurred from a maintenance point. This trip saw me staying in a room with a shower that had a leaking (gushing) hot water tap (which was a problem when you tried to turn it off). The walls of the corridor and the...
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Reviewed 26 October 2010
We booked a two bedroom, two bathroom apartment on our visit to Perth to see our daughter. The Mantra is reasonably well placed, the furnishings and fittings were clean and tidy and the room had everything we needed. On arriving early (9.30am) I asked to simply park the car, but was told a room was ready and we allowed to...
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Hi Pemwerth
Thank you for taking the time to convey your experience at Mantra on Hay.
It pleases me to again hear that the staff are providing a professional and friendly service to our guests.
We look forward to welcoming you back in the future.
Regards
Simon Ruri
Executive Assistant Manager
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Are company made our booking at very late notice so known of our normal hotels were available. We had a two bedroom two bathroom room on the "premium level" If this was '"premium" I hate to think what the lower levels are like. I can't say it is worth $500 plus a night but thats Perth accom for you. We...
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Hi VMT26
Thank you for taking the time to write about your experience with us.
We do have a maintenance schedule in place to rectify the dents and painting required, it is unfortunate the apartment you were accommodated in had not been complete for your stay.
We are happy we were able to assist in providing you with a comfortable...
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This is my first stay here in a number of years after having stayed regularly many years ago.
Normally I stay with IC Hotels but a change of job means different hotel affiliations.
The many comments that really relate to decent accommodation in Perth are all true and I think the Mantra on Hay suffers from being one of the...
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Hi kpBunbury
First and foremost welcome back to Mantra on Hay and thank you for taking the time to write about your experience with us.
We are very happy we were able to assist in providing you with clean and tidy accommodation and look forward to welcoming you back again soon.
Regards
Simon Ruri
Executive Assistant Manager
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We were supposed to be in a one-bedroomed apartment, but were mysteriously upgraded to a two-bedroomed one (we were only staying for a few nights, so the space was a bit wasted on us). The hotel has supposed to have been refurbished. This was probably true of the public areas, but the room was quite shabby (the soap dish in...
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Hi GerMar60
Thank you for taking the time to provide feedback on your recent stay.
At times we need to upgrade people to assist in allocating rooms for guests in the hotel. It pleases me to see that my staff are providing great customer service.
My apologies with regards to the soap dish as this should have been picked up...
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Was booked in to stay here by hubby's work for five nights. Arrived late in the evening (too late to change hotels) and checked out early the next morning. Entire floor smelt damp (hit you in the face when stepping out of elevator), smell was so overwhelming we had to sleep with balcony door wide open and air-conditioner on full...
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Hi ash_lmc
Thank you for taking the time to provide feedback of your stay with us.
It disappoints me to hear of the shortcomings in terms of the quality to had expected when arriving to Manatra on Hay.
I have liaised with my managers to investigate what happened on the floors during this time.
I sincerely apologise for the inconveniences...
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staying here for a month as part of my relocation to perth for work.
the 1 bedroom apartment i have is comfortable, a nice living and dining area, a big room, a kitchen with a small utility space with a washing machine and dryer.
everything you can think of is provided from hair dryer to the iron and ironing board....
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Hi philiplk
Thank you for taking the time to provide feedback of your stay with us.
With regards to your comments about our gym area, I welcome any suggestions you may have in terms of providing a better service in this area. if you would like to discuss please email simon.ruri@mantra.com.au or contact reception.
Regards
Simon Ruri
Executive Assistant Manager
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Noisy ,smelly ,old, smelly, mouldy, dirty, smelly, comfortable beds, very noisy, smelly. very thin walls.Heard the room next door urinate,shower etc.
My daughter wrote the beginning of this review.
I am very thankful I didn't pay full price for this accommodation.
It is advertised as a fully refurbished 2bed 2 bath apartment. Overall, once you got passed the smell, it...
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Hi Shadow072
It disappoints me to learn that you encountered a number of issues during your stay. To assist me further in investigating these matters, I invite you to contact me directly to liaise in more detail so I can then address these issues accordingly. I look forward to hearing from you. email simon.ruri@mantra.com.au.
Regards
Simon Ruri
Executive Assistant Manager
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One wall had filler, another was badly scuffed, the wash basin was cracked, the ceiling light cover was cracked, the hairdrier didn 't work, and there was an outer door which, if inadvertantly closed, meant we and the people in the next room were locked out and had to get staff to open up.
I have emailed all this to...
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Hi Fiona E
Thank you for taking the time to provide feedback on your recent stay.
I regret the shortcomings in service you have reported from housekeeping/maintenance and our Executive Housekeeper and Maintenance Manager will certainly address this with their staff. I apologise for any disappointment you experienced during your stay.
Regards
Simon Ruri
Executive Assistant Manager
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even if you like travelling by air, none likes more than 24 hours of travelling time. To me Australia begins at Frankfurt airport entering the QF006. But every minute of enjoyment will be taken of you after crossing Europe, Middle East, India on your way via Singapur to Downunder. You long for stretching, walking and relaxing. What a wonderfull idea...
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Hi Sonny-A-H
Thank you for taking the time to post feedback on your recent stay.
I am pleased to hear of your positive experience and that we were able to accommodate you to the point where you felt like being at home.
Sonny it would be a pleassure welcoming you back to Mantra on Hay.
Regards
Simon Ruri
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