On arrival we were issued with electronic card keys to room 5 on the ground floor but they did not work. I returned to reception and he made new cards and they worked and we gained entry to a dark and dismal room with a 25 watt light and an air conditioner that sounded like a jet plane taking off....
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The hotel is centrally located in Perth which means you are not far from coffee in the morning.
I traveled for work and the team at work booked via Wotif so I assume the price must have been alright. I stayed on the first floor of the hotel. I have had minimal sleep over the last three nights because the...
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Dear Global34,
We appreciate you taking the time to post your review following your recent stay. We are happy to learn that you enjoyed our central location and affordable prices. However, we are sorry to hear that you did not have such a comfortable experience in your allocated room and apologise for this. Our Front Desk Staff would have been...
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Executive room was good with our own comfortable lounge - great location next to Mauds beautiful smorgasboard restaurant
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Dear Annierocky,
Thank you so much for taking the time to post your positive review and we are very happy to here that you enjoyed the comfort and space of our Executive Suite Room.
We look forward to the opportunity of welcoming you back again on your next visit to Perth.
With kind regards,
Celeste Franklin
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Our trip was a sudden decision and we ended up this hotel after a lengthy list of preferred hotels could not accommodate us on one of our nights. In the end, I selected this hotel from another because it seemed to be in the heart of the CBD which was where we wanted to be. This aspect was really excellent...
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Dear ArchiBrisbane,
Thank you for taking the time to provide your review following your recent stay. We are pleased to learn that in general you were able to enjoy our central location, spaciously appointed guest rooms and the warm efficient service provided by our Front Desk Staff. We have taken on board your comments regarding the limited access to power...
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My room had apparently been upgraded to an executive suite. I was on level 9 (top floor) the room was comfortable enough but very noisy with internal airconditioning/fan noise that I could do nothing about I did not have the A/C on or a fan on. The room was dated and the furniture a bit of a mish mash of...
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Dear Petasc,
Thank you for taking the time to provide your review following your recent stay with us. We are pleased to hear that in general you enjoyed your stay and in particular the room service meal and the level of service provided by our frontline staff. We have taken on board your comments regarding the noise level and refurbishment...
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Lovely rooms. A bit old and dated, but spacious and comfortable. Citro breakfast was quite average, rubbery sausages and scrambled eggs. But for the price, I'd stay there again IF I didn't have to wait 4 business days for my guarantee to be released. We were charged $50 at check-in, then the full cost of the accommodation and parking on...
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Dear Rebecca,
Thank you for your review, we are happy to hear that you enjoyed the comfort and space of our guest rooms. We will ensure to filter your feedback to our Executive Chef and Food & Beverage Manager regarding your breakfast experience. We would also like to apologise that the preauthorisation process was not clearly explained to you upon...
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stayed here in february for one night. room was a good size, but furnishings tired with various stains and marks on table, coffee table, walls. comfortable bed. breakfast was very disappointing in both presentation, selection and quality. very basic offering with no pastries, pancakes, egg station and no eggs other than scrambled were offered. very few people dining in the...
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Dear Wannabetavelbug,
Thank you for taking the time to share your experience, and we are sorry to learn that in some instances we did not meet your expectations. We will take on board some of your comments provided for future improvements and apologise that our pool was not available during your visit.
With kind regards,
Celeste Franklin
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I stay in Perth regularly for work. Everything is overpriced for what it is and this hotel is no different.
The room was really in need of update as very dated and bathroom tired.
The bed was not comfortable as other hotels.
The room service food was very good, it didn't suit the hotel. It was a pleasant surprise
Staff...
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Dear Kcosta1,
Thank you for your feedback following your recent stay, we are happy to know that you enjoyed your room service and that our staff provided friendly and personable service to you. We appreciate your comments in relation to overall standard of accommodation provided and will take these into consideration for any future improvements to the property.
With kind...
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I stayed here for 5 nights while visiting Perth for a major conference in February 2012. It was booked a few months ahead of time as due to the conference the city was expected to book out, and consequently compared to the horror stories of astronomical rates and distant locations fellow attendees had to deal with , I considered myself...
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Dear Brisbanegirl22,
Thank you for taking the time to post your review.
We are very pleased to hear that you enjoyed your stay with us and also found all our facilities, central location and neighbouring venues to your satisfaction. We pride ourselves of offering affordable, clean and comfortable accommodation and take on board some of the comments you have passed...
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This hotel, chosen at random turned out to be a great find. Good value, large bedroom, a bit older in style but very clean and very comfortable bed. Really good reception staff, friendly and helpful.
It is in a great location with a number of places to eat close by and is in short walking distance, just around the corner...
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Dear Max B,
Thank you for your great feedback regarding your recent stay with us. It’s a pleasure to know that overall you are satisfied with our product and services, especially appreciating good value for money, our friendly staff, cleanliness and our central location.
I’ll proudly share it to all of our team, and I’m sure it will motivate them...
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