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Pan Pacific Perth

5.0 of 5
207 Adelaide Terrace, Perth, Western Australia 6000, Australia
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Pan Pacific Perth
Professional photos
142 traveller photos
Ranked #9 of 62 hotels in Perth
3.5 of 5 stars 313 Reviews
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313 reviews from our community

What travellers say about this hotel
  • “Club lounge” (12)
  • “Room service” (11)
  • “Star hotel” (7)
  • “Very comfortable” (6)
  • “Next morning” (6)
  • “Swan river” (6)
  • “Great view” (5)
  • “Valet parking” (4)
  • “King size bed” (4)
  • “Afternoon tea” (4)
Traveller rating
    82
    111
    77
    24
    19
Only show reviews for Family (31) | Couples (125) | Business (95)
Date Rating
adelaide
Contributor
12 reviews 12 reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
“Tired and needs a renovation of the rooms”
3 of 5 stars Reviewed 26 May 2012 NEW

Stayed here for work and won't do it again. Better value for money elsewhere. Breakfast was good but the rooms weren't that clean and the bath filled with brown water when I showered! eeeeww! More

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Rockhampton, Australia
Contributor
13 reviews 13 reviews
Reviews in 10 cities Reviews in 10 cities
8 helpful votes 8 helpful votes
“Excellent location but the restaurant prices are over the top”
4 of 5 stars Reviewed 25 May 2012 NEW

Booked for two nights over a weekend on a special Singapore Airlines deal that gave us free breakfast. Room was a good size with a nice view over the river and to the WACA ground? Food in the restaurant was extremely expensive ($38-42 for a main) . However we found an Irish pub over the road which served great food... More

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Grant Raubenheimer, General Manager at Pan Pacific Perth, responded to this review
26 May 2012

Dear Welovetravelling01 My thanks for your comments and I am glad that you were able to take advantage of a special package to stay with us. Our fine dining restaurant, Origins, does have a variety of dishes including our very popular Queens Banquet option which was the menu served to the Queen during her visit over CHOGM and as mentioned... More

Sydney, Australia
Contributor
18 reviews 18 reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
“Very comfortable”
4 of 5 stars Reviewed 24 May 2012 NEW

My husband and I stayed for a 3 day weekend. The room was lovely and comfortable and the king size bed was great. The room looked over the river and had a magnificent view. But the restaurants and bars in the hotel were very expensive, as were most restaurants in Perth. The beer particularly was incredibly expensive. We bought beer... More

Was this review helpful? Yes
See 3 more reviews by docsmissus for Perth
Grant Raubenheimer, General Manager at Pan Pacific Perth, responded to this review
26 May 2012

Dear Docsmissus Thank you for your very comfortable review and I am sorry that you found the prices a little expensive. We do price according to our actual costs and also run market driven pricing which does entail regular price comparisons. Unfortunately, the café you dined in, would also price according to their market and hence pricing is scaled accordingly. More

Sydney Australia
Senior Contributor
45 reviews 45 reviews
Reviews in 18 cities Reviews in 18 cities
20 helpful votes 20 helpful votes
“Tired and overpriced - disappointing”
3 of 5 stars Reviewed 23 May 2012 NEW

I regularly travel to Perth and usually stay for a week so I understand hotels in Perth are well utilized and expensive, compared to other Aussie cities. But...After my 4th stay at this hotel, I can say I won't be back, nor would I recommend it to others. My room was tired, basic and not very clean, especially the bathtub/shower.... More

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Grant Raubenheimer, General Manager at Pan Pacific Perth, responded to this review
26 May 2012

Dear Emerys2008 Thank you for your review and my sincere apologies that you felt the hotel was not worth a future visit. I do value any feedback and on the rare occasion where a mistake is made, we do try and put measures in place to ensure that despite these little hiccups all of our guests leave with fantastic memories... More

Melbourne, Australia
Senior Reviewer
9 reviews 9 reviews
Reviews in 4 cities Reviews in 4 cities
“Needs a revamp”
3 of 5 stars Reviewed 20 May 2012 NEW

My partner was here for 2 weeks and I joined him for a long weekend. The hotel service was good but the hotel is only 3 star in my view. The rooms are badly in need of renovation. I don't object to the bathroom decor but the bath was old and worn and I didn't want to sit in it.... More

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Grant Raubenheimer, General Manager at Pan Pacific Perth, responded to this review
26 May 2012

Dear MMona55 Thank you for your review and my apologies for the housekeeping issues in your room. I am sorry that the team did not rectify the issue when raised which I have taken up with the team concerned. It is always disappointing that these little things occur but it is through reviews such as yours that we are able... More

Perth, Australia
Senior Reviewer
7 reviews 7 reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
“Tired and dated”
2 of 5 stars Reviewed 20 May 2012 NEW
1
person found this review helpful

I stayed overnight for a two day conference on business. The meeting rooms on 5 are spacious well served and serve there purpose well. However the room i had on the 11 floor was tired, dated and not up to the standard i was expecting. the plumbing is the noisiest i have ever heard, i could hear toilets flushing during... More

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See 2 more reviews by Davo1968 for Perth
Grant Raubenheimer, General Manager at Pan Pacific Perth, responded to this review
26 May 2012

Dear Davo1968 Thank you for your review from which I am pleased to note you found our meetings on 5 top class. Since we opened these 7 meeting rooms in 2008, we have often received such positive feedback- ideally suited to the smaller boardroom type or smaller group meetings and I am glad that this was also the case with... More

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Christchurch, New Zealand
Contributor
19 reviews 19 reviews
Reviews in 12 cities Reviews in 12 cities
10 helpful votes 10 helpful votes
“Good hotel, would stay again”
4 of 5 stars Reviewed 19 May 2012

I stayed here for 4 nights in May 2012 for a conference. The room was a good size and well decorated although the lights were a bit dim for my liking. The bathroom vanity and basin were new; the shower-over-bath and tiled wall were a little old but still tidy. My room on the 16th floor had a nice view... More

Was this review helpful? Yes
Grant Raubenheimer, General Manager at Pan Pacific Perth, responded to this review
20 May 2012

Dear Sam5697 Thank you for taking the time to post your comments following your recent stay with us and for your suggestions on areas for improvement – we will certainly consider these as we move into our refurbishment programme. I am also glad that the team were efficiently able to assist you with your various requests and we do of... More

Melbourne
Contributor
12 reviews 12 reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
“Great service and great chicken Caesar salad”
4 of 5 stars Reviewed 19 May 2012

I've stayed at the Pan Pacific a few times and each time have found it pleasant and comfortable. The lobby is modern and welcoming and the staff are very helpful and courteous. The rooms are a good size - both standard and executive suites - and nicely furnished. I had a great chicken caesar salad - a nice change from... More

Was this review helpful? Yes
Grant Raubenheimer, General Manager at Pan Pacific Perth, responded to this review
20 May 2012

Dear LouMelbourne 11 My sincere thanks for your review and I am delighted to note you loved our Caesar Salad- I will pass on your compliments to the kitchen team who do enjoy receiving positive feedback especially as they are generally back of house employees. I am also overjoyed to note the Front Desk and Housekeeping teams also provided standout... More

Melbourne, Australia
Top Contributor
57 reviews 57 reviews
Reviews in 49 cities Reviews in 49 cities
66 helpful votes 66 helpful votes
“watch the price of perth hotels”
4 of 5 stars Reviewed 18 May 2012

This is a hotel we use for business so have stayed quite regularly. This a rebadged hotel and all they really did was repaint the outside. Some of the rooms,especially the bathrooms could really do with renovation. If you can get a room upgrade the rooms are great, huge rooms and in some cases a bathroom that is as big... More

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Grant Raubenheimer, General Manager at Pan Pacific Perth, responded to this review
20 May 2012

Dear ScotAussie My thanks for taking the time to post your suggestions and comments following your recent stay with us. I will certainly take up the issue you mentioned on breads with the Restaurant Bars and Events Manager and his team as we generally do have a wide selection and so will need to have this investigated- please do accept... More

Adelaide
Contributor
13 reviews 13 reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
“Good hotel”
4 of 5 stars Reviewed 15 May 2012

Stayed on one of the top floors with views of river and city which was nice. (paid extra for that though). Got a discount vie their website using the stay 4 nights get 25% off and was still expensive but all of Perth is! Room was spacious enough and bed very soft, maybe too soft as we are used to... More

Was this review helpful? Yes
See 3 more reviews by AdelaideShell for Perth
Grant Raubenheimer, General Manager at Pan Pacific Perth, responded to this review
20 May 2012

Dear Adelaide Shell Thank you for posting your review following your stay with us. I am delighted to read that you found the service throughout the hotel excellent – certainly something we continue to drive and it is pleasing to receive such positive feedback and it cements the good work that we do. I do look forward to welcoming you... More

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Additional Information about Pan Pacific Perth

  • Sheraton Perth
  • Perth Sheraton
Address: 207 Adelaide Terrace, Perth, Western Australia 6000, Australia
Price range (per night):* RM562 - 1,950

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Pan Pacific Perth
207 Adelaide Terrace
Perth, Western Australia 6000
Australia
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