We booked online for a room with 'cooking facilities'. We arrived straight from the airport, after a multistop flight from London, to find we didn't even have a kettle! No toaster. No microwave. 2 burner gas hob....not connected. Very noisy weekend nights, which you expect in a city centre, but not when all the windows and doors are shut! The... More

We arrived in Auckland and were driven to the hotel to check in. When we arrived there was a paper sign on the hoarding outside saying that the hotel was closed and that we should visit the Mercure hotel on the main street. This we did only to be told that we were to be accomodated at another Mercure hotel... More

We booked for a night before leaving to other parts of NZ. After checking in after 12 midnight we were told that since it's such a short stay we wouldn't be needing keys to our room, instead, the concierge will take us to the room. After trying for 5 minutes to persuade the hotel staff that as paying customers we... More

This hotel should never have been left open during renovations without a working lift ! I cannot believe the staff were required to carry suitcases all the way up the 17 floors ! The reception staff were so helpful and did it so willingly ! (fortunately we were only on 3rd floor) As stated by many other reports, the rooms... More

My friend and I were only in Auckland for 12hrs overnight, so just needed a clean place with a bed and a toilet. We arrived at 7.30pm, only to be told the lift was not working, so there was no way to get my large suitcase up to our room on the 8th floor until another worker started his shift... More

Just to clarify the various posts about this hotel: the hotel was closed last month (as in fully shut down) for major renovations. It will open again in May. Walked past the place today and the front entrance is boarded up with a notice of it re-opening in May.

It would have been nice to know we had been moved to another hotel because of renovations before we let our taxi go. We are not young & we're told the new hotel was just around the corner. It was up hill then around the corner for a couple of blocks. Not easy with large bags. The room allocated at... More

We, four people from U.S., had reservations for two rooms at the Ibis Styles Hotel in Auckland for Feb.20, 21, 2013. Reservations were made through Expedia.com. We arrived by ship in Auckland; grabbed a taxi and gave him the address. Imagine our horror as you pull up to an abandoned building. The Taxi driver did not know of the hotel... More

When the taxi dropped us off at the Ibis hotel we discovered that it was closed. The notice on the door informed us that we should walk to the Mecure,a couple of streets away. On arrival at their reception we were booked into a room which was not up to the Ibis standards that we have been accustomed to in... More