We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Distinction Rotorua Hotel & Conference Centre

4.0 of 5
390 Fenton Street | PO Box 983, Rotorua 3201, New Zealand
Hotel amenities
Distinction Rotorua Hotel & Conference Centre
Ranked #38 of 102 hotels in Rotorua
Show the lowest price for this hotel*
Show Prices
*from our partners
Write a Review

109 reviews from our community

    Trip type
Traveller rating
    38
    39
    23
    5
    4
Date Rating
Paris, France
Reviewer
5 reviews 5 reviews
Reviews in 2 cities Reviews in 2 cities
1 of 5 stars Reviewed 12 May 2013 NEW

Stayed here last month for 2 nights...Really bad Customer service...Blonde at reception was too arrogant when we asked her to help us with luggage because we were having 2 kids along and ladies in Restaurant were Nice... Manager( Alen) Filipino Guy was too rude with some Employee literally rude... Guys you need to improve standards of communication with guest and... More

Was this review helpful? Yes
See 3 more reviews by Richard T for Rotorua
DistinctionHotels, General Manager at Distinction Rotorua Hotel & Conference Centre, responded to this review
14 May 2013

Kia Ora Richard T, I apologise that your stay was not up to standard with our customer service. Your comments do come as a surprise to me, I am aware of the two staff members you have pointed out and have never in the two years of managing this hotel had any customer service issues from these employees. In fact... More

Auckland Central, New Zealand
Senior Reviewer
10 reviews 10 reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 8 May 2013

We've stayed in many hotels in Rotorua and this is one of the nicest. The grotto area is awesome: stylised "cave" rooms with mineral baths (including jacuzzi jets)... it's just too bad the waterfalls over them aren't working. You can tell that in it's day this hotel would have been 'the place', it's a little worn around the edges now,... More

Was this review helpful? Yes
See 6 more reviews by Nicole S for Rotorua
DistinctionHotels, General Manager at Distinction Rotorua Hotel & Conference Centre, responded to this review
12 May 2013

Nicole S, it’s so great you could come for the short trip down and enjoy some time out with us. Thank you for your comments. Yes the Grotto spa’s are a little different, and most seem to enjoy them. I will get the waterfalls worked on immediately. I hope you can come and visit again, next time try Mr Yakitori,... More

Farnham, United Kingdom
Senior Contributor
21 reviews 21 reviews
21 hotel reviews
Reviews in 21 cities Reviews in 21 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 6 May 2013

A very impressive hotel. Our room was clean ,comfortable and had plenty of space.The general areas of the hotel were very pleasing too and the staff friendly and helpful.You definitely need a car here as everything you want to see in the area is pretty well spaced apart. The hotel itself is positioned quite close to the main tourist attraction... More

Was this review helpful? Yes
DistinctionHotels, General Manager at Distinction Rotorua Hotel & Conference Centre, responded to this review
7 May 2013

Kia Ora pensioner62, thank you for your recent comments on Trip Advisor. I trust your time in New Zealand was relaxing & enjoyable. We appreciate your kind comments on our hotel. Perhaps next time your over this way we could convince you to try our Mr Yakitori Sake Bar or Pavilion Café & Restaurant for dinner. We hope you come... More

Auckland
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 20 April 2013

We stayed in this hotel for 2 nights with 2 young kids, the room is clean, with two double beds, large enough to sleep 4 of us. We booked this hotel on its website, following email exchanges with reservation manager, the communication was excellent. The hotel seems accomodate many tour groups, but I find no problem to stay as an... More

Was this review helpful? Yes
DistinctionHotels, General Manager at Distinction Rotorua Hotel & Conference Centre, responded to this review
21 April 2013

Hello JSmithDD family, we are pleased you came to stay. We hope you got to enjoy some of the hotels facilities like the outdoor heated swimming pool & Jacuzzi as well as the food & beverage outlets, with the kids deal (eating free with a parent’s main ordered) in our Pavilion Restaurant or our Japanese style sake bar. We hope... More

Toronto
Senior Contributor
37 reviews 37 reviews
27 hotel reviews
Reviews in 27 cities Reviews in 27 cities
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed 8 April 2013

We stayed here for a couple of nights last month and we are satisfied with our choice. All staff encountered was friendly and informative. Extra star for excellent service. Rooms are average, with old carpeting, but clean and comfortable. It is good to have a car while here as it is not really walkable to any shops or restaurants, but... More

Was this review helpful? Yes
DistinctionHotels, General Manager at Distinction Rotorua Hotel & Conference Centre, responded to this review
11 April 2013

Thanks for taking the time to comment delineation. Your right we are a little bit from town about a twenty minute gentle walk, but it’s good to be away from the noise of the night life and it makes the internal garden more peaceful & relaxing for all, when relaxing in the Jacuzzi or swimming in the outdoor heated pool.... More

Auckland, New Zealand
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 9 March 2013

On behalf of our cast and crew I would like to thank you for making our stay at the Distinction above our expectations. From the time we arrived till the time we checked out we all had a wonderful stay. Your staff were helpful, respectful and approachable at all times. The crew enjoyed dinner within the hotel after a long... More

Was this review helpful? Yes
DistinctionHotels, General Manager at Distinction Rotorua Hotel & Conference Centre, responded to this review
21 March 2013

Jojo24_5, it was our pleasure having you, your cast and crew stay with us. What a great group of people you get to work with; the Distinction Team really enjoyed having them stay. Thank you so much for taking the time to comment. We hope to be able to welcome them all again soon. More

1 review
4 of 5 stars Reviewed 28 January 2013

We had a great time staying here on the Grabone deal. Great staff, informative, had a great time relaxing in and around the pool in the afternoon and then went back after dinner to soak in the spa and use the sauna - it was great. Rooms slightly aged but comfortable and was in line with expectations we had read... More

Was this review helpful? Yes
DistinctionHotels, General Manager at Distinction Rotorua Hotel & Conference Centre, responded to this review
31 January 2013

1st Wedding Anniversary – how fabulous!! So pleased you got to enjoy it with us. The internal gardens with heated pool and jacuzzi’s is a brilliant hidden gem for the hotel. And were pleased you located the sauna down with the private grotto spas. The buffet breakfast has an extensive range to cater for all taste buds and give a... More

Auckland
Senior Contributor
23 reviews 23 reviews
13 hotel reviews
Reviews in 13 cities Reviews in 13 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 23 January 2013 via mobile

We stayed here on a Grab One deal which made it very good value. The check in staff were extremely friendly, made sure we had our bottle of wine that was included, and checked our dinner reservation. The room was a good size with two queen size beds and a nice size bathroom. The room was very clean and also... More

Was this review helpful? Yes
DistinctionHotels, General Manager at Distinction Rotorua Hotel & Conference Centre, responded to this review
31 January 2013

Lisamarieauckland – there is another GREAT deal coming soon, so keep an eye out!! Again we’ll have all the trimmings here waiting for you, to make the break away a relaxing and memorable stay. It’s great to hear you got to use the range of facilities we have here, we are very lucky – there’s something for everyone really. It’s... More

Auckland
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 21 January 2013

Used the excellent Grab One deal. Couldn't fault the deal or the hotel. Staff were very helpful and professional, the room was large and comfortable with a balcony and the dinner at Mr Yakitori was excellent. Pool area is great with lots of loungers and tables and chairs. Buffet breakfast was exceptional. Will definitely go back.

Was this review helpful? Yes
DistinctionHotels, General Manager at Distinction Rotorua Hotel & Conference Centre, responded to this review
22 January 2013

And we can’t wait to welcome you back FloraAuckland. With only a 2.5 – 3 hour drive, it’s a great destination for you to make a quick escape. If you’ve read the comments below – keep an eye out more deals coming. We can let you know through Facebook when they are live, if you go on and like us.... More

1 review
5 of 5 stars Reviewed 20 January 2013 via mobile

We bought a grabone voucher for our 15th wedding anniversary, was a bit apprehensive what we would receive as it was a cheap package deal.... Wow, from the time I made the booking, to the check in the people where so helpful and genuine, we got our chilled bottle of wine which we had many to choose from. Our room... More

Was this review helpful? Yes
DistinctionHotels, General Manager at Distinction Rotorua Hotel & Conference Centre, responded to this review
21 January 2013

Happy Anniversary India-rose69. Wow 15 years – how brilliant and how wonderful we got to help celebrate it with you. All the very best for the next 15 years, we hope they are wonderful, exciting and getaways with Distinction continue to provide you both with that time together. We have several great deals coming up, as with our other properties... More

Sudima Hotel Lake Rotorua
Great value on a similar hotel
Rotorua, Rotorua District
3.5 of 5 stars 365 Reviews
Show Prices
Still looking for a hotel?
Highly rated hotels in Rotorua
Family-friendly
BEST WESTERN Capri Court Motor Inn
BEST WESTERN Capri Court Motor I... 4.5 of 5 stars 97 reviews
Romantic
Hamurana Lodge
Hamurana Lodge 5.0 of 5 stars 188 reviews
Luxury
MALFROY motor lodge Rotorua - Accommodation and Mineral Pool
MALFROY motor lodge Rotorua - Ac... 4.5 of 5 stars 292 reviews
Good for business
Ibis Rotorua
Ibis Rotorua 4.0 of 5 stars 483 reviews
Show Prices ABS:HotelCheckRates-d1187449?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_Style_Xsell
Show Prices ABS:HotelCheckRates-d595810?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_Style_Xsell
Show Prices ABS:HotelCheckRates-d1567927?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_Style_Xsell
Show Prices ABS:HotelCheckRates-d595461?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_Style_Xsell
Travellers also viewed these Rotorua hotels
Holiday Inn Rotorua 4.0 of 5 stars 156 reviews Emerald Spa Resort 4.5 of 5 stars 90 reviews Novotel Rotorua Lakeside 4.0 of 5 stars 1,045 reviews Millennium Hotel Rotorua 3.5 of 5 stars 361 reviews
Show Prices ABS:HotelCheckRates-d257505?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_AlsoViewed_Hero
Show Prices ABS:HotelCheckRates-d776914?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_AlsoViewed_Hero
Show Prices ABS:HotelCheckRates-d256770?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_AlsoViewed_Hero
Show Prices ABS:HotelCheckRates-d256766?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_AlsoViewed_Hero
View all 102 hotels in Rotorua, ranked by popularity

Been to Distinction Rotorua Hotel & Conference Centre? Share your experiences!

Write a Review Add Photos Add Videos

Additional Information about Distinction Rotorua Hotel & Conference Centre

Also Known As:
Distinction Rotorua Hotel And Conference Centre
Distinction Rotorua Hotel
Distinction Hotel Rotorua
Address: 390 Fenton Street | PO Box 983, Rotorua 3201, New Zealand
Region: New Zealand > North Island > Rotorua District > Rotorua
Amenities:
Business Centre Fitness Centre Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#17 Business Hotels in Rotorua
#23 Luxury Hotels in Rotorua
#37 Family Hotels in Rotorua
Price range (per night): RM271 - 482
Hotel Class:4 star (4*)
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Hotels.com, Agoda, Booking.com, Expedia, Venere, Tingo and HotelsClick so you can book your Distinction Rotorua Hotel & Conference Centre reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.

Owners: What's your side of the story?

If you own or manage Distinction Rotorua Hotel & Conference Centre, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.

  • Manage your listing
Distinction Rotorua Hotel & Conference Centre
Show the lowest price for this hotel (from our partners)
Show Prices