We were very pleased with the service and the location of this hotel however we were extremely disappointed in the restaurant for the dinner and breakfast. It just was not up to scratch with the other accor hotels we have stayed at. The meal was less than satisfactory and really needs to be looked at seriously.

We love Rotorua for a getaway from Auckland and stay at Novotel to soak in the thermal pools in the hotel.Everything is so handy,restaurant, pools,parking, the Lake and just up the street to go shopping Novotel is always our first choice.

Negatives of our stay: - biggest annoyance was hotel not honouring the advertised offer of 'stay for 3 nights - only pay for 2'. We had to pay the full 3 nights, even though I booked through a TripAdvisor offer that indicated that we'd only need to pay for 2 nights. That offer also appears widespread on any Google search... More

We celebrated our 11th wedding anniversary in Rotorua and stayed at Novotel. It was also Queen birthday weekend therefore a lot of tourists around this area. Location of this hotel is very convenience to any tourist attractions, and it's very central. One thing we were a bit dissapointed this time while stayed at this hotel (we came to Rotorua on... More

The hotel is located in heart of town, nothing is far from there. Everything you need is at walking distance. They also have every facility you can imagine of like spa, swimming pool extra. I highly recommend staying here. Awesome food options available 24hrs at room service. Sleep nightover menu is something you can order throughout the night if you... More

The hotel staff were very friendly and helpful. Our airconditioning was not working correctly and it was fixed immediately we informed them. The restaurant was fantastic the food and service excellent. The only minor complaint would be that the tea and coffee making facilities were insufficient for a family with children

budget hotel. gud and clean one. vry peaceful. 50 metres away from lake. morning and evening wallks r highly recmnded.food at the hotel was just ok.pizza hut and bunch of other good eatreys r near by.brake fast was wide spread buffet. not much for vegetarins.not many things to do at hotel. spa and pool r fine.

Having only travelled to Rotorua on a day trip before, the Novotel was on our wish list of places we had to return to so were more than pleased we had paid for a Lakeview room, was so worth it to have those great views. Our second day, early morning, sunrise and we watched mysterious fog clouds tinged with the... More

The Novotel Rotorua Lakeside was perfect for a weekend away. On check-in, we were upgraded to a lake view room which proved to be a corner room on the second floor giving great view over the nearby reserve and Lake Rotorua. The hotel is close to the 'restaurant end' of town where a walk of no more than 100 metres... More