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All 102 Rotorua hotels

Novotel Rotorua Lakeside

4.5 of 5
Lake End Tutanekai Street, Rotorua 3215, New Zealand
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Novotel Rotorua Lakeside
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Ranked #32 of 102 hotels in Rotorua
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1,068 reviews from our community

Traveller rating
    320
    513
    188
    35
    12
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Families
295
 
Couples
491
 
Solo
64
 
Business
105
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
A TripAdvisor Member
4 of 5 stars Reviewed 17 June 2013 NEW

Friendly efficient staff and great location made for a nice evening after walking around Mystery Creek fielddays all day. The most comfortable bed ever and the room was nicely appointed. great having parking provided at no extra cost. Beautiful view of the lake to wake up to All in all really good value

Review collected in partnership with Accorhotels.com

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Mangawhai, New Zealand
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 of 5 stars Reviewed 17 June 2013 NEW

We were very pleased with the service and the location of this hotel however we were extremely disappointed in the restaurant for the dinner and breakfast. It just was not up to scratch with the other accor hotels we have stayed at. The meal was less than satisfactory and really needs to be looked at seriously.

Review collected in partnership with Accorhotels.com

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Auckland Region, New Zealand
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 13 June 2013 NEW

We love Rotorua for a getaway from Auckland and stay at Novotel to soak in the thermal pools in the hotel.Everything is so handy,restaurant, pools,parking, the Lake and just up the street to go shopping Novotel is always our first choice.

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes 1
Carol M, Guest Relations at Novotel Rotorua Lakeside, responded to this review
13 June 2013

Thank you very much for your review. I am so glad to hear your stay with us never disappoints. Looking forward having you back when visiting Rotorua next. Warm regards More

wellington
Senior Contributor
49 reviews 49 reviews
23 hotel reviews
Reviews in 24 cities Reviews in 24 cities
50 helpful votes 50 helpful votes
3 of 5 stars Reviewed 8 June 2013

Negatives of our stay: - biggest annoyance was hotel not honouring the advertised offer of 'stay for 3 nights - only pay for 2'. We had to pay the full 3 nights, even though I booked through a TripAdvisor offer that indicated that we'd only need to pay for 2 nights. That offer also appears widespread on any Google search... More

Review collected in partnership with Accorhotels.com

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See 5 more reviews by kzw4nc for Rotorua
FMcKenzie, General Manager at Novotel Rotorua Lakeside, responded to this review
15 June 2013

Dear KZW4NC, Please contact me directly - sorry your TA name doesn't tell us whom you are - and if we have failed to honour a confirmed 3 for 2 booking I will refund your entire stay. At Accor & Novotel, we stand behind our offers and desire for our guests to enjoy their stays at our Hotels. From the... More

Auckland Region, New Zealand
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 of 5 stars Reviewed 8 June 2013

We celebrated our 11th wedding anniversary in Rotorua and stayed at Novotel. It was also Queen birthday weekend therefore a lot of tourists around this area. Location of this hotel is very convenience to any tourist attractions, and it's very central. One thing we were a bit dissapointed this time while stayed at this hotel (we came to Rotorua on... More

Review collected in partnership with Accorhotels.com

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FMcKenzie, General Manager at Novotel Rotorua Lakeside, responded to this review
15 June 2013

Thank you for your review. I would really appreciate if you copuld let me know what room you stayed in, as the beds have recently been replaced, so there must be an issue with the room you stayed in for the bed to dip like that, and I would like to replace it. My apology that you should have encountered... More

A TripAdvisor Member
5 of 5 stars Reviewed 6 June 2013

The hotel is located in heart of town, nothing is far from there. Everything you need is at walking distance. They also have every facility you can imagine of like spa, swimming pool extra. I highly recommend staying here. Awesome food options available 24hrs at room service. Sleep nightover menu is something you can order throughout the night if you... More

Review collected in partnership with Accorhotels.com

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Carol M, Guest Relations at Novotel Rotorua Lakeside, responded to this review
13 June 2013

Kia ora and thank you for sharing your experience. It is fantastic to receive such lovely feedback. I was delighted to read that our facilities and location were excellent. Thank you also for highlighting our 24 hour room service food options. We look forward to welcoming you back again soon! Warm regards More

Auckland Region, New Zealand
1 review
5 of 5 stars Reviewed 6 June 2013

The hotel staff were very friendly and helpful. Our airconditioning was not working correctly and it was fixed immediately we informed them. The restaurant was fantastic the food and service excellent. The only minor complaint would be that the tea and coffee making facilities were insufficient for a family with children

Review collected in partnership with Accorhotels.com

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Carol M, Guest Relations at Novotel Rotorua Lakeside, responded to this review
13 June 2013

Your compliments are appreciated – thank you very much. Please feel free to let us know if you have any special requests or need any replenishments for your room. Our helpful team would have been more than happy to assist. I am so glad to see you enjoyed our Atlas Restaurant too! Thank you for your support. We look forward... More

New Delhi, India
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 5 June 2013

budget hotel. gud and clean one. vry peaceful. 50 metres away from lake. morning and evening wallks r highly recmnded.food at the hotel was just ok.pizza hut and bunch of other good eatreys r near by.brake fast was wide spread buffet. not much for vegetarins.not many things to do at hotel. spa and pool r fine.

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Carol M, Guest Relations at Novotel Rotorua Lakeside, responded to this review
13 June 2013

Thank you for sharing your feedback. We are delighted that you found our location convenient. Looking forward to having the opportunity to welcome you back. Warm regards More

NSW Australia
Top Contributor
61 reviews 61 reviews
57 hotel reviews
Reviews in 41 cities Reviews in 41 cities
94 helpful votes 94 helpful votes
4 of 5 stars Reviewed 4 June 2013

Having only travelled to Rotorua on a day trip before, the Novotel was on our wish list of places we had to return to so were more than pleased we had paid for a Lakeview room, was so worth it to have those great views. Our second day, early morning, sunrise and we watched mysterious fog clouds tinged with the... More

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Carol M, Guest Relations at Novotel Rotorua Lakeside, responded to this review
13 June 2013

Thank you very much for taking the time for your detailed review of our Hotel. It is always our aim to meet and exceed guest’s expectations and I am glad we succeeded! I am pleased that our team were proactive and that they could contribute towards making your stay memorable. It's great to see you enjoyed our wonderful lake views!... More

Auckland Central, New Zealand
Senior Reviewer
6 reviews 6 reviews
5 of 5 stars Reviewed 3 June 2013

The Novotel Rotorua Lakeside was perfect for a weekend away. On check-in, we were upgraded to a lake view room which proved to be a corner room on the second floor giving great view over the nearby reserve and Lake Rotorua. The hotel is close to the 'restaurant end' of town where a walk of no more than 100 metres... More

Was this review helpful? Yes
See 4 more reviews by K1W1couple12 for Rotorua
Carol M, Guest Relations at Novotel Rotorua Lakeside, responded to this review
13 June 2013

Thank you for your review, I was delighted to read your positive comments. It is always pleasing to hear how our guest’s get to enjoy and experience our Atlas Restaurant and Clarke's Bar - fantastic! We are proud to offer great service and comfortable rooms - it was good to read we succeeded. We look forward to welcoming you back.... More

 
 
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Additional Information about Novotel Rotorua Lakeside

Also Known As:
Novotel Rotorua Lakeside Hotel Rotorua
Novotel Rotorua Lakeside Hotel
Accor Rotorua Lakeside
Novotel Rotorua
Rotorua Novotel
Address: Lake End Tutanekai Street, Rotorua 3215, New Zealand
Phone Number:
Region: New Zealand > North Island > Rotorua District > Rotorua
Amenities:
Business Centre Fitness Centre Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#11 Business Hotels in Rotorua
#16 Family Hotels in Rotorua
#20 Luxury Hotels in Rotorua
Price range (per night): RM335 - 529
Hotel Class:4.5 star (4.5*)
Official Description (provided by the hotel):
Novotel Rotorua Lakeside is the leading 4 star hotel located on the shores of Lake Rotorua. The resort features an indoor spa and fitness centre, offering geothermally heated pools, A Cafe, restaurant and bar, Complimentry carparking and a convention centre for up to 500 people. Guests can enjoy nightly performances at our Maori cultural centre, or make the most of nearby attractions, including water activities on the lake and the famous thermal reserves. ... more   less 
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