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All 107 Rotorua hotels »

Rydges Rotorua

4.5 of 5
272 Fenton Street, Rotorua 3201, New Zealand
Hotel amenities
Rydges Rotorua
Ranked #64 of 107 hotels in Rotorua
3.5 of 5 stars 258 Reviews
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258 reviews from our community

What travellers say about this hotel
  • Buffet breakfast(11)
  • Staff were friendly(6)
  • Very nice(6)
  • Race course(5)
  • Swimming pool(5)
  • Friday night(4)
  • King spa room(4)
  • Queen beds(4)
  • Happy Hour(3)
  • Great time(3)
Traveller rating
    48
    85
    59
    37
    29
Only show reviews for Family (74) | Couples (100) | Business (13)
Date Rating
Buenos Aires, Argentina
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
4 of 5 stars Reviewed 24 May 2012 NEW

Last weekend my partner and I stayed in a king spa room. It is their high end room, booked on the internet with no refund or flexible policy, so got the best price, with breakfast included. When I walked into the room it had the wow factor. Entrance is into a open plan kitchen, dinning, lounge with sliding doors onto... More

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Dunedin
Senior Reviewer
9 reviews 9 reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 18 May 2012

We visit Rotorua about three to four times a year to see family and always choose Rydges. Never disppointed its my favourite hotel! This visit we were upgraded to a suite which was fantastic. Also great pizza at the Mezz Bar. Would highly recommend. More

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Auckland
Contributor
11 reviews 11 reviews
Reviews in 4 cities Reviews in 4 cities
5 of 5 stars Reviewed 5 May 2012

Our room was amazing, Two double beds, bath robes, a Jacuzzi and a balcony with views over the race course Location ws great for rotorua as some other hotels are much further out of town. More

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See 2 more reviews by Dave G for Rotorua
Jemmel Ruland, Front Office Manager at Rydges Rotorua, responded to this review
15 May 2012

Thanks for your comments and ratings Dave G, looking forward to having you stay with us in the near future. Regards More

Sydney
Senior Reviewer
7 reviews 7 reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 30 April 2012

We ended up staying here after our booking was not sent thru to the hotel we booked. The staff at the first hotel, because they were booked out (being Good Friday), kindly found us a room at the Rydges. However the minute we arrived we really wished we were at the other hotel. The room was superficially cleaned, and they... More

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Jemmel Ruland, Front Office Manager at Rydges Rotorua, responded to this review
3 May 2012

Thank you for your comments outToLunchSydney Definately not a great read and for the lack of service in the room, and then the mis-communication between the Managers I must apologise. It's a pity that you won't be coming back as I'm sure we would have been able to show you that we are much better than that stay. Kind regards More

Coffs Harbour, Australia
Senior Contributor
32 reviews 32 reviews
Reviews in 9 cities Reviews in 9 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 29 April 2012

This was my 2nd visit here, We had a family of 5 adults with interconnecting rooms which overlooked the race course and the lake. Rooms are very dated..... please at least polish the timber. Breakfast was great, they even had gluten free bread, which is rare to find, thank you again. There is a free laundry located on the ground... More

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See 4 more reviews by Gator0017 for Rotorua
Jemmel Ruland, Front Office Manager at Rydges Rotorua, responded to this review
3 May 2012

Thanks for your comments Gator0017 I have spoken to our H/K department in regards to the timber comments and they are working on that area of the rooms at the moment. Also suprised to read about not receiving a newspaper in the morning - standard practice so I'm not sure what happened there bu I'll need to get the team... More

Auckland, New Zealand
Senior Reviewer
7 reviews 7 reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 18 April 2012

Big rooms, nice views over the surrounding town. Got a great rate on a room and breakfast through Wotif. Carparking is large but quite a walk to the reception area. Decor a bit tired but clean enough. The location is halfway along Fenton Street, so a fair walk to the downtown area. More

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See 2 more reviews by Cadbury64 for Rotorua
Jemmel Ruland, Front Office Manager at Rydges Rotorua, responded to this review
3 May 2012

Many thanks for your comments Cadbury64 WOTIF certainly does have some great deals, but if I can suggest also try Rydges.com when next making a booking, you may be pleasantly suprised. Also we certainly have enough carpark spaces and bus lanes so no issues with parking here! Hope to see you in the near future Kind regards More

Melbourne, Australia
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 15 April 2012

Rooms were huge but furnished with old furniture. Noise travelled - I don't know if this is something only the first floor rooms experience. I didn't like it primarily because I prefer modern and fresh hotels. Good customer service though. More

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Jemmel Ruland, Front Office Manager at Rydges Rotorua, responded to this review
16 April 2012

Many thanks for your comments Stacey G Dissapointing to read that you didn't like us but that's okay, hopefully you enjoy/ed the rest of your time in NZ. Kind regards More

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Napier, New Zealand
Contributor
14 reviews 14 reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 15 April 2012

This hotel I found was rated 4.5 stars (Rydges Website). The good thing going for it is the size of the rooms. They are are large and spacious. Ideal for families as a lot of rooms have two queen size beds in them. The bathroom is spacious too -but not good looking. The beds were comfortable. Not enough TV channels... More

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See 3 more reviews by kiwixp for Rotorua
Jemmel Ruland, Front Office Manager at Rydges Rotorua, responded to this review
16 April 2012

Many thanks for your comments kiwixp Some good, and some not so - but great to get these as it enables use to see where we need to improve. I have spoken to the relevant departments in regards to your comments and they are currently going through a training programme to ensure that all staff are operating accordingly. Again, many... More

Hertfordshire
Senior Contributor
30 reviews 30 reviews
Reviews in 16 cities Reviews in 16 cities
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 13 April 2012

.We stayed three nights at the Rydges Hotel, Rotorua. From the outside it looks great; however the rooms are a little disappointing. Our room overlooked the back car park, where a light shone into our room all night.. We did experience a smell, at times, but realised it was sulphur from the nearby volcanic plains. (There is a lot volcanic... More

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See 3 more reviews by BREVID for Rotorua
Jemmel Ruland, Front Office Manager at Rydges Rotorua, responded to this review
16 April 2012

Thanks for your comments BREVID Sorry that we were unable to meet your expectations during your recent stay, but if you happen to visit us in the future, hopefully we will be able to rectify that. Kind regards More

Wellington, New Zealand
Senior Contributor
21 reviews 21 reviews
Reviews in 15 cities Reviews in 15 cities
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 11 April 2012

I stayed 2 nights at the Rydges Hotel Rotorua recently while on conference at another local hotel. The room I had was located around the rear of the building on the first level with a view of the car park. On first impressions, I was disappointed with the room as the furniture was old and tired with human body stains... More

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Jemmel Ruland, Front Office Manager at Rydges Rotorua, responded to this review
16 April 2012

Disappointed to read that we had presented such a bad room on your arrival traveller8923. We are currently working on the issues you've mentioned and are aware of the issues that the hotel has and are working on solutions to these problems. Many thanks for your comments More

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Additional Information about Rydges Rotorua

  • Rydges Hotel Rotorua
  • Rotorua Rydges Hotel
Address: 272 Fenton Street, Rotorua 3201, New Zealand
Price range (per night):* RM289 - 415

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Rydges Rotorua
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