My husband and I went back to stay at this hotel when we travelled to New Zealand to see our grandchildren.
This was our second stay and we were greeted by friendly staff who remembered us. They also made our grandchildren very welcome when they came to the hotel to spend time with us.
The lobby is expansive and impressive...
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Although the hotel is away from the main hustle, but situated just at the perfect location from all the centre of attractions. The hotel as well provides free shuttle service to and fro to the city centre which just 5 minutes away. Very helpful and friendly staff, always willing to help. Comfortable sleep very clean room, although it's small, but...
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Dear Saikiran9,
Thank you for choosing to stay at Holiday Inn Rotorua and for taking the time to place feedback on Trip Advisor.
It is good to know you enjoyed our ‘perfect location’ and were pleased with the cleanliness and comfort of your room. It is rewarding to know you have rested and slept well here, and consider our Hotel...
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Big hotel that does pretty much every thing by the numbers. The lobby, the restaurant, the pool, your room and reception are everywhere you expect them to be. There is a level of professionalism amongst the staff and service that is commensurate with what one expects from a 4.5 star hotel and it all is delivered well.
Our room was...
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Dear Biggles63,
Thank you for choosing to stay at Holiday Inn Rotorua and for taking the time to place feedback on Trip Advisor.
I am pleased you enjoyed the layout of our Hotel, and the comfort and cleanliness of your room. Also, that you found our staff professionalism, and service levels to be commensurate with our 4.5 star rating.
It...
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We stayed at the Holiday Inn in Rotorua for two nights in April. It was the end of our holiday in beautiful New Zealand. Unfortunately for me, I had the really bad experience of losing a very precious possession during my stay. The staff were wonderful in trying to locate the item, and also providing comfort for me during this...
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Dear Rosemary A,
Thank you for choosing to stay at Holiday Inn Rotorua and for taking the time to place feedback on Trip Advisor.
I can understand your distress in losing something that is precious to you. The more so in that you were away from your home, in unfamiliar surroundings and without having the luxury of time in being...
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This hotel is in a perfect location (next to Whakarewarewa Thermal Reserve). It's away from the noisy restaurants, bars and clubs, yet is only 5 mins drive away from the "action". They also provide a free shuttle to the city centre on demand.
Rooms are on the small side, but clean, comfortable and modern. The bed and choice of pillows...
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Dear Stephen H,
Thank you for choosing to stay at Holiday Inn Rotorua and for taking the time to place feedback on Trip Advisor.
We think we are in a perfect location too, next to the geothermal valley yet only 5 minutes drive from the city centre.
It is most rewarding to know that you received excellent service from our...
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My family and I stayed for one night. After a little delay upon check-in (due to a Wotif glitch) we were off to our rooms. We found the rooms clean and the beds super comfy. The staff were friendly and helpful and we made use of the shuttle service into the town centre. The only complaint would probably be that...
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Dear Nicholaprps,
Thank you for choosing to stay at Holiday Inn Rotorua and for taking the time to place feedback on Trip Advisor.
I am pleased you enjoyed the cleanliness of the rooms, and the super comfy beds. We have received a great deal of positive feedback about the beds. It is good to know they were to your liking,...
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Could not fault our stay, fantastic culture show which the family got involved with. our rooms faced of the pool. they are group turned up late and make to much noise in the pool very late at night the staff quickly got them out and we settles in the very comfy bed for the night :-) thanks for the fantastic...
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Dear travelling_bug86,
Thank you for choosing to stay at Holiday Inn Rotorua and for taking the time to place feedback on Trip Advisor.
It is delightful to know that you all got involved and enjoyed the Cultural Show & Feast. I hope you are able to remember the moves you learned, to take back to share with your family and...
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Great customer service, with a lovely warm greeting on arrival in a very nice lobby, and we were given coupns for complemantary drinks from the bar - a very nice touch. The room was clean and tidy, the beds and pillows were fabulous, and the services directory was one of the most comprehensive I have ever seen. The room was...
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Dear Jscindc,
Thank you for choosing to stay at Holiday Inn Rotorua and for taking the time to place feedback on Trip Advisor.
I am pleased you enjoyed the customer service from our staff and the fabulous view from your room. Being next to a geothermal area, some of our fittings are subject to sulphur pitting, which gives the effect...
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That was the highlight for our family of 5. We stayed for a couple of nights in autumn. The pool was great and heated around 32 degrees. Even in the evening with the ambient temperature in the mid teens, it was great for a swim and for the kids to spend a long time in the pool. Only a short...
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Dear Dreaming 17,
Thank you for choosing to stay at Holiday Inn Rotorua and for taking the time to place feedback on Trip Advisor.
It’s great to know that time spent in our heated pool was the highlight for you and your children. It is a particularly popular facility, especially with our younger guests, and is well-liked and utilised throughout...
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We shared a room here with our 2 young daughters during school holidays (2 double beds in the one room). Although THEY loved having us for 'roomies' we would have preferred them in a separate room so they could fall asleep easier and we could watch a movie. Having said that the room was lovely and the beds very comfortable,...
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Dear ilikenicepeople,
Thank you for choosing to stay at Holiday Inn Rotorua and for taking the time to place feedback on Trip Advisor.
I am pleased you enjoyed the amazing view overlooking the geothermal village. It really is a magical vista, and a unique aspect of a stay at our Hotel.
We have a number of interconnecting rooms, ideal for...
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