The staff was really friendly and helpful. The one bedroom family room that we stayed in was spacious, neat, and well equipped. It was a pleasant stay overall. More

My wife and I stayed here during our Honeymoon in April 2012. I've stayed at 5 star resorts in Mexico and DR, but I've never had such hospitality as I received at the Silver Fern. We had a basic idea of the activities we were going to do and the staff were able to give their feedback and suggestions on... More

Beautiful room and spa. My fiancé did a little happy dance when she saw it and said that she'd like to live here. On top of that the lovely couple who must own the place went above and beyond to make us feel welcome. More

A perfectly nice place, room was clean, modern and comfy with very cosy beds. We had private spa and it was lovely. Good value.Thanks :) More

We had a fantastic stay for 3 nights at the silver fern, lovely rooms with super comfy beds, was very quiet at night despite it being a very busy weekend, had the most wonderful nights sleep, well equiped kitchen and the private spa pool a huge bonus for weary bodies. The owners are very welcoming and bent over backwards to... More

Our third stay with these guys. Lovely people. Rooms are beautifully presented, clean and full of all the latest things. The spa pool is awesome! I think there is one in each room. Great stay, when in Rotovegas we will be back. More

We stayed at Silver Fern in Rotorua for 3-nights in mid-March during a tour of New Zealand. We had booked a Standard Studio apartment on the internet a number of months in advance of our visit. On arrival we were pleased to be told that we had been upgraded to a Superior Studio on the first floor which had a... More

We stayed at the Silver Fern the weekend before Easter. The manager was very helpful and even upgraded our room (we booked a studio and got upgraded to a one room) as some workers were painting the wall outside our booked room. The room is very comfortable and had some very nice "extras" such as an ipod radio dock, new... More

I have stayed several times in Rotorua and it is very touristy so be prepared. The corporate smile you can expect also in the Silver Fern. I found the lady at the reception not friendly, there was no "thank you" when I handed over my credit card while saying "here you are", there was also no thank you afterwards and... More