Found the service here to be very friendly. From the moment we arrived we were greeted in a friendly polite manner which continued at the reception desk. Room was clean enough but dated. Air conditioning wasn't the best. We ordered room service which was delivered promptly but wasn't very hot. Breakfast was very good, with everything provided that we could... More

I found the hotel to be good value, service was a bit slack especially in the resturant for breakfast, no one to look after you, hard to flag down someone for a coffee, if you did get one, usually the oth person would miss out. Room was very clean and comfortable with a great view, watch out for the Russian... More

First time in this hotel. Platinum Ambassador. Was upgraded from harbour-view room to a suite but had to ask. Here for a week on business. Rooms clean, tidy, look 1990s. In-room dining made me evening meal request not on menu - very impressed. Club Lounge very small with glancing harbour views; modest evening canapes, no hot breakfast (but you can... More

I love this hotel, it is a luxury oasis in Wellington. The rooms are well appointed and the gym is great (that's important for me). All staff are discreet and respectful and I appreciate that too - however they are marvellously flexible and helpful. The hotel is located centrally, only a few hundred metres from shopping at either Lambton Quay... More

Stayed here for 3 nights and used our priority privileges... Which gave us 2 nights for the pice of one. Still made it an expensive stay. Very nice room with large bath and separate shower. Rooms are on the dated side but still very nice and comfortable with plenty of space. Nice desk and chair although lighting poor over the... More

I have stayed in this hotel a number of times and it is a very tidy and clean hotel. The Rooms are well appointed, and the hotel offers a selection of different pillows to meet your requirements. For the business traveller, the rooms offered a nice desk from which you can work, and the room I was in had a... More

Very average service at check in. We booked a number if rooms in a frequent corporate group. A number of our rooms weren't ready at 2pm which reception didnt seem particularly concerned about. I returned a few hours later and my paperwork was lost and I had a long wait to recover my room key. Excellent location. Beds comfortable. I... More

The hotel rooms are tired and need a refresh but the size was good. Breakfast was great and reception service was good. Great gym - one of the better gyms I've seen in a hotel. A bit overpriced for the quality of the hotel. Great location.

It this was a review of a 3 star business hotel I would say a good stay. For a five star intercontinental hotel it was incredibly poor. On checking in my platinum status in IHG did not even get me a word of welcome to the hotel much less the promised and not delivered room upgrade. I found throughout a... More