I booked using the hotel's website to stay one night over Easter on our way home from Nelson to Christchurch. On arrival, the hotel didn't appear to be too busy, and the service was adequate. However, when we checked into our room, we found we had been given a room with only one queen bed, not a queen and single...
More
Thank you for your feedback. We would have, and still would appreciate, direct contact with management regarding this issue to ensure we would be able to rectify it, as please be assured this is not the manner in which we handle guest problems. I do hope we have the opportunity to discuss this with you further.
Kind regards
Lynley McKinnon
More
Stayed in The Grande one bedroom suite, Lots of room & comfortable, Service was lacking and room cleanliness was only average. I think the receptionist was finishing her shift when we checked-in as she basicly tossed us the keys an pointed in the direction of the room. Went to check out and I think she forgot to come back as...
More
Thank you for your feedback - we alwasy appreciate receiving comments from our guests. We are pleased that you enjoyed the space provided in your room, but of course, are disappointed that you found the service you received less acceptable than you expected. We certainy work hard to ensure our staff provide a high standard of service and am sorry...
More
Had a very pleasant stay at Chateau Marlborough. Friendly staff and nice room.
More
Thank you for providing your feedack and to know you found your stay at Chateau Marlborough a great experience.
Lynley McKinnon
General Manager
More
I was very impresssed with the quality of the rooms, decor. Was on first floor, very peaceful and quiet. Staff very friendly and helpful. Clean, modern, comfortable beds.
More
Your feedback is appreciated and it is great to know you enjoyed your stay with us at Chateau Marlborough.
Lynley McKinnon
General Manager
More
No idea why this is a boutique hotel as it was very average.Given room downstairs at first, quite close to the footpath, no net curtains, felt like a goldfish bowl. Moved us upstairs on request. Reception staff very helpful. Blenheim a dull place with nothing much to see.
More suited to business people who just want to get some work...
More
Thank you for your feedback and very pleased to hear you found staff obliging and helpful. Disappointing that you didn't find Blenheim itself interesting though, when there is actually heaps to do!
Lynley McKinnon
General Manager
More
Stayed on a busy weekend for the hotel and while everyone was friendly I suppose I just expected more. Rooms were very clean, the bathroom was a big disappointment, one of the rooms that friends stayed in had no hot water which was a hassle but we put up with it, however no hot water again in the morning was...
More
Thank you for your feedback. After investigating this hot water issue, it was ascertained that an adjoining room had flooded the bathroom resulting causing this problem. After this investigation I have contacted this reviewer and we have reached a mutually agreeable compensation.
Lynley Mckinnon
General Manager
More
We were very pleased with our room and delighted to have a nice little kitchenette with microwave and sink. The beds were comfortable and the bath towels were lovely and big. It was good to have 2 easy chairs (we found quite a few good hotels who nevertheless only provide one plus a desk chair) We did however feel we...
More
Feeback from our guests ia always appreciated, so thank you for taking the time to provide this. We are pleased you found the hotel comfortable, spacious and the service good. It is regrettable that you felt there was inadequate privacy in your room., however, we are pleased that you enjoyed good nights' sleep.
Lynley McKinnon
General Manager
More
We had to move room because of the lift & reception noise. The room had been repainted and some upgrading but the shower room left a lot to be desired. We were also woken by alarm at 4am. It was central to Blenheim but town was a bit dull but the countryside around pleasant and Wither Hills Vineyard very enjoyable.
More
Thank you for your feedback, we do appreciate receiving responses from our guests. Our Deluxe Studio bathrooms are in the process of being upgraded with some alrwady completed. We are pleased to know you found the Marlboroug region and Wither Hills winery enjoyable.
Lynley McKinnon
General Manager
More
Central location with modern clean facilities. Stayed on ground floor level right opposite the street but street noise was minimal. The room itself was very good but the bathroom is a big let down. Taps still had separate hot and cold water. A mixer would be handy. The shower over bath is bordering dangerous. There was no hand rail of...
More
Your feedback is appreciated, thank you for taking the time to provide it and we are glad you enjoyed your stay. As part of the ongoing development of the hotel we are currently in the process of working through the bathrooms of the remaining Deluxe studios with this work planned for completion in approx 9 months.
Lynley McKinnon
General Manager
More
Clean, modern, good location, staff friendly enough. Nothing wrong with the hotel, but no great stand outs either.
More
Many thanks for taking the time to provide your feedback, we always appreciate hearing our guests' responses, and are pleased that you found everything met your requirements during your stay.
Lynley McKinnon
General Manager
More
If you own or manage Chateau Marlborough, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
92 Reviews
14 Reviews
47 Reviews
