Had a great experience here.The location is amazing. Literally 1 min walk to Acland St (the main action in St Kilda). Had a room that was letting in some noise from the backpackers, but the manager kindly arranged a swap to a quiet room. It's not 5 star, but doesn't claim to be, and is spacious and clean. It has...
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Dear GetAboutTown,
It is refreshing to read your interpretation of our hotel - very honest - I thank you!
For the benefit of our other readers, we offer 8 different room types to suit all travellers and budgets. It is great that we were able to offer the perfect room appointment for you during your stay. La Kitchen Cafe at...
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On a recent trip to Victoria to visit the "Great Ocean Road", we stayed at the Cosmopolitan in St Kilda for two nights at the beginning then one at the end of our trip. It is literally a 2 minute walk from the famous Acland Street where you will find cakes stores, bars and great resturaunts. Acland Street is a...
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Dear Richardfromoz
Thank you for your gracious compliments regarding our team and the hotel. I am very proud of Ben and the front office team for their efforts, and thankful that you have chosen to share your experience with us on this forum, for others to read. It really is fantastic to see!
We look forward to welcoming you back...
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We booked 1 night in a "Deluxe" room on Anzac Day. After getting a graveyard Tiger flight from Perth overnight, we arrived about 7am hoping to just drop our bags off and check-in at 2pm, however the front desk attendant said she had a room ready and that it would be no problem for us to check-in then and there....
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Dear skeptikone
Thank you for choosing to stay at the Cosmopolitan and for taking the time to write your review.
I am so pleased that we were able to accommodate your early arrival after your flight from Perth. For the benefit of our other readers; If we are unable to offer the same convenience on the day of your arrival,...
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I booked my friends in to stay at this hotel for a special occassion ... recieved hotel confirmations ... everything was guanteed... rang the hotel the day before my friends got there to confirm they were booked in and could they make sure they were in a good room... ... friends arrived at hotel, room cancelled - absolutely no excuse,...
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Dear dbubblez
I must say that this is very puzzling as we have processes and procedures in place that ensure this does not happen. This is the first I’m hearing of this and I will be contacting you directly via private message to investigate the matter further. I look forward to speaking with you.
Warmest regards
Daniel Allia
Hotel Manager
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I stayed there for five nights on my own. I felt very safe and found the room better than expected. I stayed in a Deluxe with King size bed. It was a large room, very quiet, no street noise. There was some noise from other rooms at times, not enough to bother me or keep me awake at night. The...
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Dear Wendy B
Thank you for choosing to stay with us at the Cosmopolitan Hotel and for taking the time to write about your stay.
I am very happy to read that you had a great stay with us and intend on returning in the future. If I can be of any assistance with your booking, please feel free to...
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Went to Melbourne for a funeral but needed some extra room to organise things in the couch/table area, so we got a one bedroom apartment. Couldn't see pictures of the normal 1 bedroom apartment on any websites (only the deluxe 1 bedroom apartment) but took a gamble and picked it.
Room had a bit of space, strangely triangle shaped though....
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Dear LobbyLobster
Thank you for staying with us at the Cosmopolitan Hotel and for your comments.
We are currently upgrading our WIFI this month, from coverage just in the hotel reception level to now extend to all the rooms in the property. We are changing over from in-room broadband internet and we hope you can enjoy this new feature on...
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Was very impressed with the rooms: stylish, clean... Comfy doona. The Only
Problems:
- the hotel is located near pubs and accross the road from a backpacker place. between 1-3am I was continually woken by drunken noise outside the hotel. On our first night we were woken by a drunk in the room next to us (banging on his door,...
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Dear Pies4Premiership
Thank you for choosing the Cosmopolitan Hotel and for your feedback.
I am sorry to hear that your stay was interrupted by external noise. Our location being in the heart of St Kilda, can sometimes lend itself to some external noise, however I am happy that we were able to offer you another room for the remainder of...
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Something of a mixed bag this hotel. The room I was given was for 4 people (listed as a twin), on the ground floor, was very average in quality and very noisy with trams rumbling by and other heavy traffic. I asked for another room and was offered a de-luxe double on the 3rd floor in a different part of...
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Dear Paul4444_10
Thank you for staying at the Cosmopolitan Hotel and for your review! I am sorry to read that your initial room was not to your liking but and very glad that we were able to find one of our many other rooms types to suit your needs. At the Cosmopolitan Hotel we have 8 different room types suiting...
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The hotel is in the suburb of St.Kilda. A bit out of the city but in a nice young environment. If you have a car, there is a free parking, otherwise the bus (externally operated) to the airport is very expensive 16$ per person. To the center there is the city tram.
The hotel is clean and simple. Good for...
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Dear VitoAlessia
Thank you for choosing to stay at the Cosmopolitan Hotel I am delighted that you have mentioned our location and free parking as a highlight! For the benefit of our readers we are located 15 minutes from the CBD and the tram stop is a close 3 minute walk away, opposite Luna Park. Also to make it easier...
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We enjoyed our stay tremendously. Must say staff were super helpful and friendly. Nice room. Clean. Perfect location.
Our one negative was when we had to cancel our 3rd night the evening before and were charged for it (couple of hours passed the "deadline" for 24 hour cancellation)- petty and unfortunate way to end a lovely stay.
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Dear Sacha423
Thank you for staying at the Cosmopolitan Hotel and for taking the time to provide your feedback.
I am very happy to hear that you found our location, room and staff great during your stay with us. I am sorry to hear that you could not stay and enjoy your third night with us and appreciate your stance...
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