BEST WESTERN Tudor Motor Inn (Warrnambool, Australia) - Hotel Reviews

john s

Melbourne, Australia

Reviewer

5 reviews

Reviews in 2 cities

“Enjoyed a two night stay”

Reviewed 22 March 2012

Well located,quiet and staff were friendly and helpful. Ground floor room was clean and comfortable although the decor was a little dated. Close to all amenities and a short walk to city centre and restaurants More

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Thank you for your review, we are glad you enjoyed your stay with us. We have just ordered some great new bedding and furnishings to brighten up the rooms. Thanks so much for your feedback and we hope to see you again soon. More

fandangoMelbourne

Brighton, Australia

Senior Contributor

27 reviews

Reviews in 16 cities

8 helpful votes

“OK for one night”

Reviewed 28 January 2012

Rooms were clean, well appointed and modern. Staff were helpful and friendly and moved us to a room that had better light than our original room. Light globes in both rooms were missing but were promptly replaced on request. The bathroom was in need of minor repairs and maintenance. Despite busy location, the room was quiet. Price was $9 dearer... More

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Thank you for your review and feedback as it reveals issues which may be occurring so we and our housekeeping staff ensure we check our globes and appliances more regularly. The rate you are referring to may have been an advanced purchase rate with special booking conditions, our front office staff have had further and ongoing training to understand the... More

VT_Canadian

Montreal, Canada

Contributor

11 reviews

Reviews in 7 cities

5 helpful votes

“Rooms are good, check about wireless access”

Reviewed 27 January 2012

We arrived at 9:31pm without a reservation. The office was closed, but we were able to call and give a credit card so as to access a lockbox that got us a room key. As others have noted, this is an older hotel but our room was clean and well equipped. The bed was fine. We were not looking for... More

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Thank you for your review, we have had a lot of positive feedback with our after hours check in service and are glad it was convenient for you. Internet vouchers are supplied at reception with a unique username and password for each user as to ensure connection security. We now put a voucher in the lock box with the keys... More

onlyworld

Queanbeyan, Australia

Top Contributor

113 reviews

Reviews in 37 cities

61 helpful votes

“Old but Gold!!!”

Reviewed 15 January 2012

We stayed 1 night in this hotel in a 2 bedrooms Spa suite. Overall the hotel is old but nice to stay here. There are no security issues however there are many roads around the hotel, all visitors must be careful with their own security. i.e lock your room properly etc... Pros: CBD Location, around so many shops and restaurents,... More

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See 3 more reviews by onlyworld for Warrnambool

Thanks for your review, we are glad you enjoyed your stay with us, We do have video surveillance around the hotel and someone on site and contactable 24 hours a day if there are any issues. Our room doors are also self locking for better security, and we have a safety deposit box available at reception. More

wys1wyg

Melbourne

Senior Reviewer

9 reviews

Reviews in 5 cities

1 helpful vote

“Suitably Impressed”

Reviewed 21 October 2011

We were in town for a wedding and looking for a reasonably priced, comfortable hotel near to the main business area of town. The Tudor Motor Inn certainly fits the bill. Our room was a good size, clean and comfortable. Our cooked breakfasts served to our room were substantial and delivered on time. Staff were helpful and friendly. Great shower... More

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The on site restaurant is open for dinner each night, room service is available and you can charge back your meals to your room. We also offer charge backs with a number of restaurants in town. Thank you for your great review, and we hope to see you again soon. More

Lamberts85

Brighton, United Kingdom

Reviewer

4 reviews

Reviews in 4 cities

1 helpful vote

“Passing thro on a road trip (in a wet winter!)”

Reviewed 27 September 2011

Decided to stay one more night after 1st night here - to visit local attractions and parks which were well worth it - and were moved to an older family room at back of motel for second night. Booking clerk helpful in sorting this out. Overall impression was of a clean, busy and efficient motel - which was what we... More

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Thank you for your review, and we look forward to seeing you again More

Jody47

Melbourne

Reviewer

4 reviews

6 helpful votes

“Nice stay”

Reviewed 5 September 2011

Nice staff, clean, reasonably quiet and not a bad room. Just what I wanted for an over night stay and best of all reasonable rates on wotif. More

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See 3 more reviews by Jody47 for Warrnambool

Thanks for your review, we are glad you enjoyed your stay and look forward to seeing you again soon. More

Kmoore1982

2 reviews

1 helpful vote

“I was pleasantly surprised”

Reviewed 7 August 2011

After reading some pretty bad TA reviews on this place I was expecting the worst but was pleasantly surprised. Got a great room price through a wotif deal and all reservation details were ready for us when we checked in. Manager at the desk seemed very nice-she was very pleasant about asking us if we needed a map etc and... More

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Thank you for your review Kmoore1982, we have improved our training, procedures and attention to detail, and it's great to hear we could exceed your expectations. We always have cutlery and crockery available at reception for guests, and are happy to help provide any information or services you require. We are glad you enjoyed your stay at the Tudor and... More

tarlee24

Mt Gambier

1 review

1 helpful vote

“Rude morning shock!!”

Reviewed 16 August 2010

1

person found this review helpful

We booked a night at this motel after cashing in Fly Buys points for a Best Western stay, and wish we hadn't bothered. Yes rooms were clean enough, fairly modern and everything worked, but the service we recieved was lousy. Upon booking, we were asked what time we would be arriving, and we said approximately 1pm, were told this was... More

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Thank you for your review tarlee24, sorry you were disappointed and that this occurred. We have reinforced that our housekeepers must wait until the check out time of 10:00am before checking if guests have left early, or come and check at reception if they are not sure. We also knock and call out twice before entering any room. The housekeeping... More

kathrynjade

Yea, Australia

2 reviews

Reviews in 2 cities

1 helpful vote

“Rude Rude Rude”

Reviewed 20 July 2010

1

person found this review helpful

I stayed at this hotel with my partner after driving all day from Apollo Bay, we were assured they were "nice" rooms and we should take the manageresses word for this as gospel.....not all that great for the price considering it is a country town. The Owner/Manager was quite rude and almost refused to let me and my partner even... More

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We do apologise that you felt mistreated during your stay. We are not judgmental or prejudiced to anybody based on their age, gender, religion or ethnicity. We have customers of all different walks of life and strive to provide the best customer service we can. More