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Novotel Auckland Airport

4.5 of 5
Ray Emery Drive | Auckland International Airport, Mangere 2022, New Zealand
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Novotel Auckland Airport
Ranked #1 of 24 hotels in Mangere
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1,372 reviews from our community

Traveller rating
    815
    447
    77
    24
    9
See reviews for
Families
330
 
Couples
519
 
Solo
208
 
Business
248
 
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Date Rating
Hamilton, New Zealand
1 review
5 of 5 stars Reviewed 22 May 2013 NEW

Great hotel, I am regular customer and this hotel is always of a high standard. We will continue to use this hotel as the location, parking, facilities and service are all excellent. The staff are always friendly and happy to assist.

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Review collected in partnership with Accorhotels.com

Mangonui, New Zealand
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 22 May 2013 NEW

we stayed on the top floor in a onebedroom suite. third time. Best bath and separate shower. For an airport hotel the bar and restaurant is second to none. Had the goat (yes; NZ is more than just sheep) curry on the last two stays (in the same week). VG. the open kitchen suits our life style. VG short order... More

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Picton, New Zealand
1 review
5 of 5 stars Reviewed 22 May 2013 NEW

+ Perfect location, internation airport is just next door. If you arrive to NZ late night after long and exhausting flight the last thing you want to do is to spend another half an hour in traffic. Friendly staff and great rooms - big, clean and modern. Big and comfortable bed is very much appreciated as well. Easy and quick... More

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Review collected in partnership with Accorhotels.com

FOMNovotelAKLAirport, Front Office Manager at Novotel Auckland Airport, responded to this review
22 May 2013

Dear elle152 Kia Ora & Thank You for your kind review of our Hotel! I was delighted to read that you have enjoyed the hotel's location, room & staff's friendliness. I am sorry that you have found the Hotel to be noisy at night - we usually pride ourselves on how quiet the rooms are. I will be sure to... More

Melbourne
Senior Contributor
30 reviews 30 reviews
25 hotel reviews
Reviews in 17 cities Reviews in 17 cities
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed 21 May 2013 NEW

Sometimes hotels say they are located at or near the airport and then offer a shuttle service which can take forever. (OK a slight exaggeration). The Novotel is right at the airport front door, less than 100 metres away. After a flight and wrestling with luggage, the nearness is really welcome. There are no problems with noise from aircraft and... More

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FOMNovotelAKLAirport, Front Office Manager at Novotel Auckland Airport, responded to this review
22 May 2013

Dear Tripper2Melbourne, Kia Ora & Thank You for your detailed review of our Hotel! I was delighted to read that you have enjoyed our proximity to the airport & being able to watch planes coming & going! The shortfall in service experienced on your second stay have been noted & I will be sure to discuss these with the relevant... More

Melbourne, Australia
1 review
4 of 5 stars Reviewed 21 May 2013 NEW

Hotel itself is very clean and is a nice place to stay at. Beware of the internet charges even though my rate included the use of the internet, I ended up paying for additional data usage I still don't know how they work that out. Other than that everything else was good. The breakfast was great I was impressed.

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FOMNovotelAKLAirport, Front Office Manager at Novotel Auckland Airport, responded to this review
22 May 2013

Dear CaptainPA963 Kia Ora & Thank You for taking time to share your review online! Delighted to read you have found the Hotel very clean & pleasant to stay! Our internet charges are automatically posted through an automated system linked from our supplier. I would be happy to request detailed information on your behalf - please feel free to email... More

Whangarei, New Zealand
1 review
4 of 5 stars Reviewed 21 May 2013 NEW

A very good place to stay & highly recommended. So handy to airport for travel was great. The rooms were lovely & quiet. Had room service & relaxed for very early start, Fantastic. The food was also lovely

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Review collected in partnership with Accorhotels.com

FOMNovotelAKLAirport, Front Office Manager at Novotel Auckland Airport, responded to this review
22 May 2013

Dear milly451 Kia Ora & Thank You for choosing our Hotel! I was pleased to read you have found our hotel to be "awesome"! I look forward to welcoming you back, Warm regards, Mathieu Le Besq - Rooms Division Manager More

Sydney, Australia
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 21 May 2013 NEW

I spent two nights at the Novotel Auckland Airport. Facilities were excellent, service was excellent - restaurant was also excellent. First world problem here - I'd like complimentary wi-fi. Otherwise great stay.

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Review collected in partnership with Accorhotels.com

FOMNovotelAKLAirport, Front Office Manager at Novotel Auckland Airport, responded to this review
22 May 2013

Dear SMH1072 Kia ora & Thank You for your lovely review! So pleased to read that you have enjoyed your stay at our Hotel! I look forward to welcoming you back, Warm regards, Mathieu Le Besq - Rooms Division Manager More

Bay of Plenty, New Zealand
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed 21 May 2013 NEW

Nice, clean, and friendly staff, the only thing was the rooms are quite small, but if just staying for a layover it's all you need, and even though it was on the airport there was no air traffic noise which was great

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Review collected in partnership with Accorhotels.com

FOMNovotelAKLAirport, Front Office Manager at Novotel Auckland Airport, responded to this review
22 May 2013

Dear Sharon M Kia ora & Thank You for your wonderful review - Happy to read that you have enjoyed your stay at the Hotel and enjoyed our convenient location & friendly team! I look forward to welcoming you back, Warm regards, Mathieu Le Besq - Rooms Division Manager More

Ashburton, New Zealand
2 reviews
5 of 5 stars Reviewed 20 May 2013 NEW

Our stay at the Novotel Auckland Airport Hotel was a very pleasant experience and we received excellent service from all the staff. The room was very well equipped. spotlessly clean with a very comfortable bed. Amazingly, even though it is adjacent to the busy International Airport we did not hear any exterior noise! Should the occasion ever arise when we... More

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Review collected in partnership with Accorhotels.com

FOMNovotelAKLAirport, Front Office Manager at Novotel Auckland Airport, responded to this review
22 May 2013

Dear 657JoeB657 Kia ora & Thank You for your wonderful review! So pleased to read that you had such an enjoyable stay with us and that all aspects from the room, quality of bedding & friendly staff contributed to this. I look forward to welcoming you back, Warm regards, Mathieu Le Besq - Rooms Division Manager More

UK
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 20 May 2013 NEW

The concierge people, the restaurant, housekeeping were all exceptional but the Reception people seemed to be on a different planet; they were almost miserable and bring down the service ranking to overall average

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Review collected in partnership with Accorhotels.com

FOMNovotelAKLAirport, Front Office Manager at Novotel Auckland Airport, responded to this review
22 May 2013

Dear BlackHat7 Kia ora & Thank You for choosing our Hotel & taking time to share your review! I am embarrassed to read that some of our team were not as friendly & available as Concierge, Restaurant & Housekeeping were. I will be sure to share your comments & closely monitor to prevent future similar occurrence! I look forward to... More

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Additional Information about Novotel Auckland Airport

Also Known As:
Novotel Auckland Airport Hotel Mangere
Novotel Auckland Airport Hotel
Novotel Auckland Airport Mangere
Address: Ray Emery Drive | Auckland International Airport, Mangere 2022, New Zealand
Phone Number:
Region: New Zealand > North Island > Auckland Region > Mangere
Amenities:
Bar/Lounge Business Centre Fitness Centre Restaurant Room Service Suites Wheelchair access
Hotel Style:
#1 Family Hotels in Mangere
#1 Luxury Hotels in Mangere
#1 Business Hotels in Mangere
Price range (per night): RM374 - 610
Hotel Class:4.5 star (4.5*)
Official Description (provided by the hotel):
Conveniently located beside Auckland International Terminal and 30 minutes to the city centre, Novotel Auckland Airport provides the perfect accommodation solution for guests travelling in and out of New Zealand. Combining the beauty of natural landscapes with cutting edge architectural design, this hotel features 263 elegant rooms and suites, theatre-style conference centre, 10 meeting rooms, a restaurant and bar plus a fully equipped gym. Parking available at airport, fee applies. ... more   less 
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