We spent 3 nights at the Grand Chancellor Auckland Airport and I must say that it was the best hotel experience we have ever had!!! The staff were always smiling and helpful, and the restaurant staff never frowned upon us even tho we walked in there 15 minutes before it was due to shut... The staff member who helped with... More

We stayed here for one night because of the airport but I wouldn't stay again. The staff is very nice and helpful but the rooms were not the cleanest. The bathroom and beds needed are proper cleaning and a bug spray. I think it's better to stay at a hotel in the city and then take the Airbus back to... More

I stayed here after a long flight back from Europe that got into Auckland well past midnight - and because there was a online special - that included breakfast and parking for my car. First impression - easy to find, clean and friendly staff at the check in. They had a security guard walking the perimeters which I felt was... More

We stayed at the Grand Chancellor only one night which was one night too many. The area of the hotel we stayed in (not sure if the other rooms are any better to be fair) was horrific. Black Mold in the bathrooms, tired, worn out linens, disctinct odor of mold and mildrew in the rooms that no amount of Air... More

We stayed for 1 night before departing on a early morning flight. We thought the hotel was great, our room was very spacious, clean & comfortable, had a balcony for a breath of fresh air which was nice, as so many hotels don't have this! The room was just a standard one, so nothing super flash, but we felt everything... More

Put simply, this Hotel is gross. We waited about 20 minutes in the check in line before being seen which probably could have been excused if the rest of the stay was acceptable. After waiting, a porter came to CARRY our bags to our room which was a good 5 minutes away from the check in area. As it was... More

I have stayed at the Grand Chancellor Auckland Airport several times now and have not yet been disapointed. The staff have always been friendly and helpful, a smile can really make your day sometimes, the meals and service at the resturant have been exceptional (I've tried most of the menu). The rooms are spacious, clean and comfortable and the location... More

We stayed at this hotel for 2 nights. The taxi driver at the airport did not want to take us, directing us to the "free" shuttle bus. It was a long wait but finally the bus came, and it was not "free" as $10 each was added to our hotel bill for the return trip .Maybe someone should tell the... More

First time we stay at this hotel, the room was lovely, Receptionist was friendly but she did not acknowledge myself and our son who said hello but talking to my husband only, maybe she was concentrating on what she was doing. Love our dinner, the restaurant staff at night were the best, friendly and looked after us and our 3... More