We stayed overnight after flying in from Oz. On arrival a very warm welcome was received from all the staff. Our room was pleasant, bed very comfortable and amenities clean. We had the buffet which was excellent although expensive. The hotel is within walking distance of Maui where we picked up our motor home. Overall this hotel was a good...
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Dear JanMushroom
Thank you for your kind comments about our hotel. We are pleased that you found our staff warm and welcoming on your arrival and during your stay. We are grateful for your comments about our room and restaurant.
We look forward to welcoming you back. Ask about our Priority Rewards Card and its benefits to travellers staying at...
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Having stayed here twice before over the last few years when the hotel was The Centra, we booked again for our overnight stay on the way to Australia for a holiday.
We had to be up early for an early flight so we were out by 5am which was fortunate, because there was a large wedding that night at the...
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Dear Loopylady
Many thanks for your recent feedback about your stay with us. We appreciate that you shared your thoughts, as this gives us a better understanding of our service coming from different guests.
We are grateful for the comments you wrote about our room and restaurant and we are pleased to share these with our staff.
We cannot control...
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I have stayed here several times over the last three years, as it's my workplace's preferred airport hotel in Auckland. It has been upgraded to new Holiday Inn standards, which are very good. Rooms have good lighting, modern decor and a large, and very comfortable bed, the latter in common with other HIs. Parking is free. It's a fairly sprawling...
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Dear Borderline Traveller
Thank you for your comments, we appreciate that you shared your experience.
We are pleased that you enjoyed your stay with us in our comfortable, relaxing and modern rooms.
We are on a large 10acre site with lush, native gardens which does make the hotel sprawling, but we do have porters available to assist with your luggage,...
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I had the pleasure of staying and was impressed by the excellent service, great food and room service. I will definitely stay again and look forward to it. Bed was comfortable,. Staff were really helpful. Thank you
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Dear SpenceM
Thank you for sharing your comments about your recent stay with us.
We work hard to make our hotel feel like 'your home away from home', and hope that by experiencing excellent service, great food, and a comfortable bed we can make your travel comfortable and relaxing.
We are grateful for the comments you wrote about our room...
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stayed here twice on a recent trip (first and last days) - great location super close to the airport not that I heard any plane noise at all though which was great.
Service was good at front desk, although it was busy both check in times, we stayed over easter so the bar was not open but the concierge (very...
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Dear TR82
Thank you for your comments on your recent stay with us. We appreciate that you shared your experience and are please to know that you enjoyed your stay with us.
We have passed on your 'thanks' to our Guest Experience Manager who was able to assist you with your drinks and the rugby, and also to our kitchen...
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Well located with a frequent shuttle service, friendly and helpful staff, clean comfortable quiet rooms, a great breakfast, this hotel has all you need for an airport stopover. I've stayed here for both personal and business travel, and will do so again.
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Dear Sparky81
Thank you for your kind comments about our friendly hotel, frequest shuttle service and helpful staff. We appreciate that you have shared your experience and we are pleased to hear that you enjoyed your stay with us. Our great breakfast is one of many attractions for our hotel, especially with our 'eggs to order' options.
We look forward...
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We stayed in this hotel before flying out. There is a hotel shuttle service every 30mins to and from the airport. The staff were friendly. The room was clean and tidy. We didn't notice that we were very close to the airport. A good hotel to stay in if you need to be at the airport early.
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Dear SpachNZ
Thank you for your feedback, we greatly appreciate hearing from our guests, as it is essential for us to continue improving our service to you.
We are pleased you enjoyed your stay with us and that you found the room comfortable and modern, the staff dependable and friendly. We are lucky to have the benefit of being close...
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This hotel is totally misrepresenting itself by advising that it is a 4.5 star property. It is very tired and in need of serious upgrading. Furthermore a 4.5 star rated property is required to supply a minibar which this property does not. Very misleading!
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Dear Peter B,
Thank you for staying with us and leaving such a detailed review. I am deeply sorry you found our hotel less than satisfactory. Our hotel is very proud of its level of service, cleanliness and quality of its product. Your comments will be shared with the appropriate department. The feedback we receive from our valued guests, like...
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We stayed for our last night before going to the airport the next morning.
Our room was nice and big and beds comfy, however going into the bathroom there was mould in the shower and shower curtain which turned me off instantly.
Also the bar fridge was not turned on prior to our arrival which we needed cool to store...
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Adalozz,
Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We’re sorry you received accommodations that were less than satisfactory. We hope you give us a chance in the future to show you how great our hotel is.
Ben J
IHG Care
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Great hotel with friendly staff. Pool isn't very good and fountain running in garden can be annoying at night
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Dear SimonQLD
Thank you for taking the time to review your stay at our hotel, the Holiday Inn Auckland Airport. We appreciate your stay with us and your comments. Maybe we could look at turning the fountain in the garden down or off at night. Your comments will be passed onto the relevant department to look into.
Kind regards
Sherrie
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561 Reviews
95 Reviews
