This hotel was perfectly located above Bankstown Sport Club with great restaurants and entertainment. THe rooms are very comfortable and amenities good. The only downside of this hotel is that you cannot fit a family of 4 (2 kids under 5)into one room (you must book 2 rooms). This is the only reason we may choose elsewhere next time.
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Thank you for taking the time to provide feedback on your recent stay with us. Next time please consider our family rooms which have been modified to provide a spacious family environment for our guests.
Regards,
Sean McKinnon
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We stayed at the Travelodge Bankstown over the Easter Holiday while visiting our daughter and her family. It is a very pleasant hotel within the Bankstown Community Sports Club complex. The hotel shares its reception and lobby with the club's. Like a previous reviewer, we too were stopped several times by club staff asking for our Travelodge key as identification...
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Thank you for the detailed review of your stay with us. Your comments have been shared with the team and we look forward to welcoming you back in the near future.
Regards
Sean McKinnon
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I love staying in this Travelodge. The rooms are well appointed. Beds are comfortable. Average space. TV. Not far from the railway station. Excellent service from the friendly staff. The Travelodge is directly attached to the Bankstown Sports Club. Here you will find gaming facilities and various restaurants: Italian; Pizza; Chinese/Thai and other eating places. The staff are friendly and...
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Many thanks for taking the time to write this review. We are delighted that you enjoy staying with us and look forward to welcoming you back again soon.
Regards,
Sean McKinnon
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After a long day of travel and work all I wanted to do was check in and relax but I couldn't of been more wrong! I booked my room on Wotif only to be told when I arrived that there had been a mistake, the hotel had overbooked and I was the unlucky one who didn't have a room. The...
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Thank you for taking the time to provide feedback on your experience with our hotel. I was disappointed to hear that we were not able to accommodate you on your last visit and concerned of the shortfalls in service delivery that was allegedly received from our team. Regretfully from time to time in busy hotels overbookings can occur, however the...
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We checked in earily and they had a room ready for us. The room was a good size for us, 3 people. The room had a TV, sofa bed, free internet because we over the cafe, and a small kitchette. The hotel was real close to the train station which we used to get into the CBD. The service overall...
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Thank you for the feedback on your recent stay. We are delighted that you enjoyed your time with us and we look forward to welcoming you back in the future.
Regards,
Sean McKinnon
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We went to friends' wedding and stayed at this hotel.
11:30pm: we went to sleep
1:45am: everyone woke up as one of the lights (right above the bed) suddenly turned on and kept flashing! We tried everything to shut it down and failed.
1:55am: It finally decided to turn itself off. I went to the reception, report the incident to...
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Thank you for your feedback in relation to your recent stay with us. I am sorry that you felt that our service delivery was below par on this occasion. Our team prides itself on customer service and to feel that we let someone down in this area is very disappointing to us.
I can report that this incident was swiftly...
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We had driven to Sydney to clean up my parents in laws house for a new tenant. We we arrived at the house it was a total mess . Dirty , windows and walls broken etc and rubbish all over the front yard. We couldn't stay there. I jumped on the net and found the bankstown travel lodge.
The staff...
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Thank you for your feedback. I am pleased that you enjoyed your stay and glad we made a bad day a little more pleasant for you. We look forward to seeing you again soon.
Regards,
Sean McKinnon
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Travelodge Bankstown shares its reception area and "lobby" with Bankstown Community Sports Club which has poker machines right smack at the entrance. The hotel reception is beside the club's reception. We were stopped twice by club staff asking for our Travelodge key as identification that we are hotel guests and not gaming clients. It was very uncomfortable to be stopped...
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Thank you for taking the time to provide us with this valuable feedback. I was sorry to hear that your stay way marred by hotels proximity to the club and the subsequent procedures that need to be followed which is unique to our venue. For future reference our Travelodge key wallet acts as a temporary membership to the club and...
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We stay at the Bankstown Travelodge every time we visit Sydney. The rooms are comfortable. The kids love the "wonka-vator" (think Willy Wonka in his glass elevator). The food is great from Greenfield Station, the Italian Piazza and the Rainforest cafe area. The staff are always freindly and we find it very convenient. Great value and an enjoyable place to...
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Thank you for the feedback. I will pass your comments on in relation to the outlets and look forward to welcoming you back to the hotel soon.
Regards,
Sean McKinnon
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We stayed for a weddding and were extremely disappointed. The rooms were average basic rooms as expected but what really let this club down was the customer service or lack there of.
A group of six of us went to the bistro for breakfast and were met by "Adolf Hitler" of bistro managers. I was able to order scrambled eggs...
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Thank you for the feedback on your recent stay with us. I was disappointed to hear that your stay was impacted by the breakfast quality experienced in the Greenfield Bistro. As the hotel and club are separate entities I have passed your comments onto the Clubs Management for review.
Regards,
Sean McKinnon
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