This is the poorest excuse for a Sheraton I have ever seen. The bedding was stained, the towels were stained, and the chair in the room was stained. The room was just disgusting. The hotel staff wasn't accommodating. I tried to use the snack machine. It didn't work. I was told to use coins and it might work. One elevator... More

Ill make this a simple list of events that happened when I stayed here. 1. When I checked in, the toilet was dirty and the flush was running continuously. I called the front desk to get this sorted. The toilet was cleaned immediately but the guy who came to repair the flush did something for a couple of minutes and... More

Shame on me for trying this again. I decided to try this hotel again, since I was in the area, and was assured by the general manager that positive changes were being made. Renovations and new TV's can not take mask larger issues, such as lazy housekeepers, or poor standards and procedures. But is is fun to write my initials... More

I have been a Sheraton stand-out among Marriott loyalists, but after this experience that may be coming to an end. I had read the quite bad reviews but given the manager's explanation of construction work I was not too concerned - mistake! The place is drab, characterless, shabby and musty. Admittedly my room was a good size, but the fittings... More

We had only an overnight stay but that was quite enough. The hotel was under construction but there were no safeguards or placards in place. One of two elevators was locked open but not labeled. The entire hotel smelled musty. There were dirty dishes and trash in the hallways. The room while presentable was in need of attention. The linens... More

This hotel is just terrible. I am an SPG Platinum member and stay at SPG properties 75+ nights per year. This hotel is the worst Starwood hotel I have ever stayed at. My room was filthy and not vacuumed before my arrival. I asked for a different room and was simply told "no". After getting back to the hotel on... More

What a complete disappointment. I arrive at 9:30pm into Pittsburg and after claiming my bag I called for the shuttle. The front desk girl named Jen said the shuttle should be there in 3-4 mins. I ran to door number 8 and waited where I was told . The shuttle was not there and it took a call and 35... More

I've never written a review but I felt compelled to do so. Recently had 1 day business meeting at this property and had a few sleeping rooms. With the exception of one front desk representative (who was average) this hotel provided horrible service. When you asked for something, everyone acted like they were doing you a favor. The pictures on... More

I stayed at this property and it is one of the WORST Starwood experiances ever, Firstly they checked me into a out of service room and no one was going to tell me until I saw all the wallpaper peeling. When they relocated me there was GARBAGE all over the 4th Floor. The from desk clerk explained that there was... More