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All 14 Isla Verde hotels »

Ritz-Carlton San Juan Hotel, Spa & Casino

5.0 of 5
6961 Ave of the Governors, Isla Verde 00979, Puerto Rico
Hotel amenities
Ritz-Carlton San Juan Hotel, Spa & Casino
Ranked #3 of 14 hotels in Isla Verde
4.0 of 5 stars 1049 Reviews
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1,049 reviews from our community

What travellers say about this hotel
  • Pool area(35)
  • Il Mulino(31)
  • Club level(24)
  • Very clean(19)
  • Cab ride(18)
  • Lobby bar(16)
  • Resort fee(15)
  • Lounge chair(12)
  • Breakfast buffet(12)
  • Fitness center(11)
Traveller rating
    473
    264
    169
    87
    56
Only show reviews for Family (197) | Couples (392) | Business (109)
Date Rating
1 review
4 of 5 stars Reviewed 25 May 2012 NEW

My wife and I just returned from a six night stay at the Ritz and we both enjoyed it. Our room was a corner balcony room and had a nice view of the ocean and the pool. Service was excellent and the staff was very friendly. The restaurants and room service were pricey, but we weren't surprised. We only ate... More

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PA
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 25 May 2012 NEW

Such a great experience! The hotel is right off the beach and the staff is superb. More

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Senior Reviewer
9 reviews 9 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 23 May 2012 NEW
3
people found this review helpful

Just returned from a 6 night stay at the Ritz. When we arrived at the airport, took a short cab ride to the resort ($12) and were eagerly greeted by the valets and doormen, who gathered our bags and immediately lead us to check-in. We were given champagne as we were checking in. We arrived around 12:30 pm, so I... More

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Los Angeles, California
Senior Contributor
31 reviews 31 reviews
Reviews in 18 cities Reviews in 18 cities
12 helpful votes 12 helpful votes
1 of 5 stars Reviewed 23 May 2012 NEW

They let sleazy people who are not staying there use the pool and workout rooms, could be dangerous. The lobby is very small. It's very expensive to park your car there. Cheap food for high prices. They have no security controls to protect you from outsiders who aren't staying at this hotel.Could be dangerous going up to your room. Very... More

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See 2 more reviews by apollo7886 for Isla Verde
Sudbury, Massachusetts
Contributor
11 reviews 11 reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 21 May 2012 NEW
1
person found this review helpful

I spent 3 nights at the Ritz last weekend and had a great stay in PR. The Ritz was satisfactory overall, with a few high points but mostly average points. We went off property for all of our dinner meals (which were amazing - HIGHLY recommend Marmalade and Jose Enrique), we ate all other meals (and many cocktails) at the... More

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Westchester NY
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed 21 May 2012 NEW

We just returned from the Ritz and had a wonderful time. The staff was incredible...everyone who worked at the hotel made sure that your time there was perfect. The rooms are clean and the beds are very comfortable... The property is so easy to get to...7 min from the airport...We enjoyed the pool the beach and were lucky enough to... More

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Hartford, Connecticut
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 21 May 2012 NEW
2
people found this review helpful

Recently spent five nights at The Ritz, and had a lovely stay. Our room was ready when we arrived on a late Mondy afternoon, check-in included a glass of champagne as we waited for someone to assist us with our bags. Our room was clean and bright, with a large bathroom, plenty of towels and a very comfortable bed. Although... More

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Warwick, Rhode Island
Senior Reviewer
8 reviews 8 reviews
Reviews in 5 cities Reviews in 5 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 20 May 2012

The Ritz in San Juan has always been a favorite of mine and our last stay was no exception. Check in is always easy and friendly, the room is almost never ready when we arrive in the morning, but as we are prepared for that it is fine. We simply head out to the gorgeous pool area for the morning.... More

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Manassas Park, Virginia
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 17 May 2012
1
person found this review helpful

Expensive? Oh, YES! Worth it? Most definitely - money well spent! The Ritz Carlton in San Juan was perfection and the phrase I heard - consistently - from the moment we exited our cab to begin our vacation and up until the moment we entered our cab to leave our vacation was "My Pleasure". And, they mean it! It was... More

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Saint Louis, Missouri
Contributor
11 reviews 11 reviews
Reviews in 8 cities Reviews in 8 cities
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed 16 May 2012
2
people found this review helpful

Property was beautiful. The staff was great. Very nice, pleasant and helpful. The breakfast buffet is wonderful. We even got mimosas to go one morning which was great. The beach right here is beautiful. Plenty of chairs and the ocean was calm enough to swim in. The only downside is that therevare not a lot of places to shop within... More

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Additional Information about Ritz-Carlton San Juan Hotel, Spa & Casino

  • Ritz Carlton Carolina
  • Carolina Ritz Carlton
  • Ritz Carlton Puerto Rico
  • Ritz Carlton San Juan
  • Ritz Carolina
  • Ritz-Carlton Carolina
  • Carolina Ritz-Carlton
  • Carolina Ritz
Address: 6961 Ave of the Governors, Isla Verde 00979, Puerto Rico
Price range (per night):* RM842 - 2,051

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Ritz-Carlton San Juan Hotel, Spa & Casino
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