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InterContinental San Juan Resort & Casino

4.0 of 5
5961 Isla Verde Avenue, Isla Verde, Carolina 00979, Puerto Rico (Formerly San Juan Grand Beach Resort and Casino)
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InterContinental San Juan Resort & Casino
Ranked #6 of 14 hotels in Isla Verde
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1,500 reviews from our community

Traveller rating
    513
    550
    230
    105
    102
See reviews for
Families
282
 
Couples
589
 
Solo
38
 
Business
90
 
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
East Rockaway, NY
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 19 May 2013 NEW

The hotel was clean, room comfortable and pool terrific. We enjoyed our stay at this hotel, the staff (all except one lazy, rude and sarcastic maintenance man) were very helpful and accommodating. The concierge, Luis, gave us good restaurant and travel information and was very pleasant. The Avis rep was also very polite and handled our rental quickly and efficiently,... More

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Houston, Texas
Senior Contributor
25 reviews 25 reviews
8 hotel reviews
Reviews in 11 cities Reviews in 11 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 15 May 2013 NEW

We recently spent 5 nights at this hotel and I cannot say enough wonderful things about it. The property is beautiful with a great pool and easy access to the beach. The restaurants and casino are also excellent. The room we were in looked a bit dated, but obviously well maintained. However, what stands out more than anything is the... More

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New Orleans, Louisiana
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed 15 May 2013 NEW

Pros: overall the hotel itself was nice. Location and amenities were good. Beach was perfect. Cons: well I want to keep it positive so let me help make this a better trip for anyone else. 1. Please, by all means if you pay for a ocean view do not accept a room on any floor lower than 8. They will... More

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InterContinental_SJU, Public Relations Manager at InterContinental San Juan Resort & Casino, responded to this review
17 May 2013

Dear Rae504, Thank you for taking the time to write a review about our property. I’m very disappointed to hear that your experience with us was not a memorable one and I completely regret that we did not exceed your expectations this time. Please accept my sincere apologies for the inconveniences that you experience with us. Rest assured that we... More

New York
1 review
5 of 5 stars Reviewed 14 May 2013 NEW

Absolutely gorgeous hotel with a wonderful view of the ocean. The water is nice and warm. The swimming pool-amazing. They don't seem to use any chlorine in it and the water was awesome. You won't be disappointed booking at this place.

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New York, New York, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 14 May 2013 NEW

I spent 4 days/3nights with my girlfriend in May at the Intercontinental in Isla Verde. The rooms were great. We had a city view and that was fine. The open shower layout in the bathroom was romantic and fun. The rooms themselves were very spacious and clean. The pool area is one of the best in San Juan, better than... More

Was this review helpful? Yes 2
Lynbrook, New York
Top Contributor
51 reviews 51 reviews
31 hotel reviews
Reviews in 25 cities Reviews in 25 cities
75 helpful votes 75 helpful votes
4 of 5 stars Reviewed 14 May 2013 NEW via mobile

We took a quick four day trip to this hotel. It was a quick cab from the airport. Check in was quick, we were given a room with two queen beds and facing the street. After looking at the room, we decided to upgrade to a pool view room with a king size bedroom. The difference between the two rooms... More

Was this review helpful? Yes 1
Bronx, New York, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 13 May 2013 NEW

Pros: -Clean Room -Lots of Space in the Room and Bathroom -Hotel Staff was friendly -Pool was fun and relaxing -no crowds -Beach was perfect -Drinks were delicious Cons: -Parking OveralI: had a wonderful time.

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Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 12 May 2013 via mobile

Great location, beautiful property, and very good rooms. Loved the pool area and the beach area. Very nice restaurants options in the property and near the property. Everybody in the hotel is very nice. Can wait to be back!

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Fort Worth, Texas
Senior Reviewer
7 reviews 7 reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 11 May 2013

When our grandchildren graduate from High School, we tell them that they can choose anywhere that they want to go for a "senior trip". Our middle granddaughter chose the Southern Caribbean Cruise on Carnival Cruise Lines. We decided that we did not want to take the cruise from Galveston or Florida, so we flew to San Juan, Puerto Rico, and... More

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TX
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 6 cities Reviews in 6 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 11 May 2013

Arrived for a three day stay at the InterContinental hotel for my birthday! Wow! Luis was the first person that I encountered at the hotel as my bellsman! He was so cordial and made sure that I had everything that I needed upon my arrival. As I checked in, Amy was there to assist me and she seemed nice enough.... More

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Additional Information about InterContinental San Juan Resort & Casino

Also Known As:
Intercontinental San Juan Resort And Casino
Intercontinental San Juan Hotel Isla Verde
Intercontinental San Juan Resort
Intercontinental San Juan Hotel
Intercontinental San Juan
Address: 5961 Isla Verde Avenue, Isla Verde, Carolina 00979, Puerto Rico (Formerly San Juan Grand Beach Resort and Casino)
Phone Number:
Region: Caribbean > Puerto Rico > Carolina > Isla Verde
Amenities:
Bar/Lounge Beach Business Centre Casino Fitness Centre Free High-Speed Internet Children Activities Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Luxury Hotels in Isla Verde
#3 Romantic Hotels in Isla Verde
#4 Casino Hotels in Isla Verde
#4 On the Beach Hotels in Isla Verde
#7 Family Hotels in Isla Verde
Price range (per night): RM509 - 1,250
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
The beachfront InterContinental San Juan Resort & Casino is located on Isla Verde and is a great setting for both business and pleasure. With the best sparkling beach of the area, perfect weather, amazing restaurants, natural beauty, fun and adventure, sizzling nightlife and great shopping your stay will sure be a memorable one. San Juan International airport is just three miles away. Conducting business is a breeze and it's easy to balance with pleasure. During the day, your group can enjoy our flexible meeting spaces and executive breakout rooms. Our team of experts will orchestrate the finer points, while you sit back in pampered elegance. Old San Juan and the main financial and business districts are just 15 minutes away. Nature lovers will not want to miss El Yunque Rain Forest, The Rio Camuy Caves or the Bioluminescent Bay. Free children, free Wi-Fi are just a few of the perks. Do more than just visit an exotic place; immerse yourself in it. Stay at InterContinental San Juan Resort & Casino and allow us to pamper you with our warm hospitality. ... more   less 
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InterContinental San Juan Resort & Casino
Show the lowest price for this hotel (from Travelocity, Expedia.com, CheapCaribbean, and 11 more)
Enter dates 1 night 2 nights
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