This hotel is very dated needs a major redo. The rooms look like a cheap 35.00 a nite motel on a truck stop in New Jersey. Very rude staff. People that dont belong at the pool or guests at the hotel making loud nosies. No security at this hotel. Runawy from this hotel, go to the Ritz or Marriott Hotel,... More

We all love this place because. 1. Location. It was awesome getting off the plane and being at the hotel within 3 minutes. Even though the airport is so close, you can’t hear the planes at all. You are also 10 minutes away from Old San Juan. 2. The Pool and Beach were great. Perfect sand and a well kept... More

Beautiful hotel. Lobby staff and bellhops (do they still call them that)? were very friendly and informative....pool staff not so much!! Jaccuzi was cold at night, after talking to several pool staff about it...still did not get resolved. Great location, walking distance to restaurants (Mi Casa) across the street next to Baskin Robbins has a great breakfast for two under... More

This hotel is near the airport in a so-so area. The rooms need some serious renovating and some of the staff seems very unhappy. The pool area is gorgeous- the only part of the hotel up to IC standards. More

We were quite disappointed with the level of customer service and quality of room with our short stay . Our room had a loose socket which is a health and safety issue, insects in the room , chewing gum on the carpet , dirty vents , stained ceilings , stiff patio door , elevators not working .My family received some... More

Here is what you need to know about this place; The Good 1. It's a nice location. It's right on the beach, next to other similar properties and close to a nice restaurant called Metropol that you must try while you are down there. 2. I interacted with a number of people at during our 6 days there and everyone... More

I loved our 4 day stay here the end of April. The staff is gracious and seemed to not be able to do enough for you. Ray at the front door brought us lime slices from the bar and then refused a tip..above and beyond. Andy recc a great seafood restaurant the "Atlantica". The swim up bar crew were fun... More

I recently went on a trip with a large group and opted to stay at the Intercontinental instead of the El San Juan. I couldn't be happier with my choice. The food, rooms and service are definitely better. The casino has a lower minimum for black jack. I'm not a fan of the area over other beach destinations & probably... More

I nor my whole family enjoyed staying at this hotel. First rechecked in early and there was not a room ready. That is understandable when you check in early, however they were supposed to call when the room was ready and they never called. Second they are like 4 or 5 miles from the airport, you can hear the planes... More