My biggest dissatisfaction is in the overall bathroom cleanliness and appearance. It definitely needs updating and the furnishings in the room as well. Also big negative was how paper thin the walls are. I could hear a whole conversation from the room next door to us and they were not even yelling. The pool was dirty from people eating inside.... More

The hotel and grounds are breath taking. The staff was extremly pleasant and helpful. Plenty to do at the hotel and nearby made our vacation stress free. The restaurants had a large variety choices for whatever your taste. The drink prices were a little high, but that is to be expected in a resort

I was recommended this place by several friends and boy were they right! The hotel is amazing. From the first contact with the reception area to the housekeeping staff everyone was courteous and professional. I must say thanks to the housekeeping team: GLORIA, ANA, FILOMENA AND ZENON. Who made us feel at home. My husband and I went alone but... More

A key component in any decision to return to a property after a first visit is "how was I treated?" After my three days at the El San Juan, I will gladly return and highly recommend it to anyone considering the property. From the check-in to check-out, absolutely outstanding service. My initial room was very nice, but located next to... More

Where to start. The lobby? The pool? The Hotel staff? This place was paradise for us. I planned this trip in December as a surprise for my wife's birthday. Each month I would read the reviews and wonder if I made the right choice. I'm so glad I made this choice. I booked a room with an ocean view and... More

Just got back from a 4 day weekend at the hotel. After reading all of the negative reviews I was very hesitant to stay. I have to say the this was one of the top hotel experiences I have ever had. I am a Hilton Gold and Marriott Platinum and I am on the road most of the year so... More

Stayed at the El San Juan in early May 2013 with my wife and two sons (9&6). Let me start by saying that this historic hotel is beautiful. The lobby, the pools, the gardens, were all excellent. The casino was nice, although I don't gamble and isla verde beach was great. The attention to details in the common areas were... More

I have stayed in this resort several times in the past 13 years. I doubt we will stay there again until they remodel. This was once a charming, elegant hotel. The rooms were remodeled a few years ago with a modern, white, plastic theme. The lobby still has the deep, rich elegant feel but the rooms seem out of place.... More

I've been vacationing at this hotel at least once a year for the past 5 yrs. For the 2nd time in a row; this year I'm making a 2nd trip back because I loved it soo much. The vibe of the crowd is amazing, service is excellent & the rooms I prefer: Garden Lanais 1st floor ONLY which are all... More