474 Reviews
Travellers' Choice® 2012 Winner
Relaxation & Spa | Luxury
Stayed here for 2 nights and loved it. It's beautiful- a proper 5 star hotel (much nicer than The K Club). The rooms were very spacious.The staff were very friendly and helpful. Breakfast was fantastic. The food in general in the hotel was really nice and not overpriced which is surprising for a 5 star hotel in Ireland. The swimming...
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Dear champkis,
I appreciate you taking the time to review the resort as per you recent stay with us.
I am delighted to hear you enjoyed your stay and found us not to be overpriced.
We hope to have the opportunity to welcome you back to the resort in the near future.
Kind regards,
Ciaran O’Neill
Guest Relations Manager.
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Booked last minute for a one night getaway with my sister and it was exactly what we needed in every way. Away from hustle and bustle, the hotel took my breath away. Rooms are exactly what you expect from this Hotel and I had the best night sleep in years. The spa experience was heaven, the food was fabulous both...
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Dear Mooneface203,
Thank you for taking the time to review the resort as per your recent stay with your sister.
I am delighted to hear the hotel took your breath away, you had a great nights sleep and enjoyed your dining experiences.
We look forward to your return visit.
Kind regards,
Ciaran O’Neill
Guest Relations Manager.
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We stayed as part of a wedding party and I am happy to report that it lived up to both its promises and its reputation. It ran like clockwork; staff could not have been more attentive and the quality of food and service was top class. It is also designed for purpose and the layout works really well. Many in...
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Dear Gerry96,
Thank you for your review following your recent stay for a wedding reception.
I am delighted to hear you enjoyed the day found the staff attentive and felt the day ran like clockwork.
It is also great to hear you felt it represents great value.
We look forward to having the opportunity to welcome you back to the...
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We went for the midweek break deal of 2 nights B&B with dinner included. Was really reasonable, and really enjoyed our stay. This is probably the nicest hotel we've stayed in. From check in to check out the staff were all extremely helpful and pleasant. The rooms were lovely (there was a speaker in the bathroom ceiling that linked to...
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Dear Jenfago,
Thank you for your kind words following your recent stay.
I am delighted to hear you had an enjoyable stay, found the staff extremely helpful and pleasant and enjoyed your dining experiences.
We look forward to your next visit.
Kind regards,
Ciaran O’Neill
Guest Relations Manager.
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Myself and my wife spent a weekend here, very accessible from Dublin which was one of the main reasons we picked it.
First impressions were very good, beautiful bright atrium-style lobby, no waiting to check in and the reception staff were very friendly. We were staying in a deluxe (i.e. standard) room which was fine, a bit small for a...
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Dear ConorO,
Thank you for your feedback following your recent stay with us.
I am glad to hear that overall you enjoyed your recent stay, found the hotel lobby beautiful and the reception staff very friendly.
I am sorry to hear that we did not leave the same impression as some other five star hotels have for you.
We do...
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Love the hertiage at kilenard! Stay here regularly enough with girlfriends, for a family get together and just stayed for weekend with my husband! Great hotel has all the luxury but you can really relax because there is no false show put on ! All naturally nice and friendly local staff which just make it perfect! Have done the girlie...
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Dear Ales04,
Thank you for your kind words and for taking the time to review the resort.
It was a pleasure welcoming you back to the resort and I am delighted to hear you enjoyed your stay with your husband and we look forward to your next visit with the kids.
Kind regards,
Ciaran O’Neill
Guest Relations Manager.
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A little gem in the countryside. We decided to treat ourselves on the way home from Cork and stay here a night. It wasnt cheap at all but we felt worth every penny. The rooms are so comfortable, beds are like sleeping on clouds.
One of the main reasons we chose this hotel was the games room for the kids,...
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Dear FabMammy,
I appreciate you taking the time to review the resort.
I am delighted to hear you enjoyed your recent stay and would totally recommend to others. It is also great to hear you found the rooms very comfortable and the staff very friendly.
I do take note of your other comments and will raise them with the relevant...
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Recently myself & my husband spent out honeymoon at The Heritage.
I just wish to thank you so much.
Everyone from the cleaning staff, bar staff, spa staff and receptionist's you were all exceptional.
You all really made our stay so special for us.
We knew it was a 5 star hotel, but I have to say, the staff were...
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Dear Suzanne & Ross,
Thank you for taking the time to review the resort. I am delighted to hear you had such a wonderful stay for your honeymoon.
We were delighted to be able to offer you a complimentary upgrade of bedroom and I am pleased to hear you found all the staff exceptional and that they made your stay...
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Stayed at this hotel last weekend while attending a wedding. Beautiful building in a great location but let down by the little things that make the difference between a 4 and 5 star hotel.
Negatives:
(a) No porter to carry bags to room.
(b) Room well decorated but with an old style flat screen TV.
(c) Internet access on TV...
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Dear James837,
I appreciate your feedback following your recent stay with us on the resort.
I am glad to hear you found the staff helpful and the hotel beautiful.
My apologies you were missed on arrival by our concierge team. We have Internet access on our Tv’s for guests who do not have a laptop with them. We also have...
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We had booked a standard room and were very impressed with high standard of furnishings, the bathroom being particularly spacious and the general decor very tasteful. We were booked in for our meal on the Saturday but a slight mix up meant the booking was taken for Friday instead. The meal was rearranged amd we were generously compensated with a...
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Dear IreneG,
I appreciate you taking the time to review the resort.
I am delighted to hear you enjoyed your recent stay with us. It is also great to hear you were impressed with your accommodation and your dining experiences.
Thank you for your support and we look forward to welcoming you back to the resort in the near future....
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